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# Goolge Consent Mode V2 integration in Consentmo GDPR app

# Integration Steps

1. Navigate to **Consentmo's settings** and click on the **Integrations** tab in the left menu.

2. Go to **Google Consent Mode V2** section

3. After that **Enable** the **Google Consent Mode V2** option

4. From the menu there, add your **Google services' IDs** in the fields **Google Tag Manager, Google Analytics**, and **Google Ads**

|| Note that you can add more than one ID in a field by separating them with a comma, without any spacing between them. Example: AW-123456,AW-987654

5. **Save** the changes

## If you are using only a GTM container to manage the tags in your store, please make sure to add only the container ID in the integration fields. 

**Below there is also a reference on the process of setting and testing this as well:**


${youtube}[Testing the Goolge Consent Mode V2 automated integration in Consentmo GDPR app](49Ze4klJ31o)


# Error handling

A possible error may occur in the app integration status if the setup is not done correctly.

The possible errors you may receive are for:

1. **Default states not set correctly**

Such error may occur if the cookie categories in the app are not set as per the compliance requirements, for all of them to be blocked correctly:

![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/defaults-error_1wpf5x2.png)

As you can see above, there is an automated option in the app for fixing this error right away from the "Block cookies now" option.


2. **Duplicate tags loaded in the store**

This integration works only if Google services are set up through Consentmo. If you're running it through other apps, or theme scripts, remove it first and enable it through Consentmo only.

However, it works fine with the GA4 and Google Ads tags running from the Google & YouTube channel, as bot the sales channel and Consentmo are integrated with the Shopify Customer Privacy API!

In the above example the GA4 tag is already running from the GTM container and there is no need for adding it in the designated field as well. 


![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/duplicate-tags-error_13w4f6s.png)



3. **No hits (cookieless pings) set if in Advanced mode**

If such an error occurs, please make sure to double check the settings of the events and tags running from the GTM container or the Google tags as well. 

In this case, the Tag is running fine from the app but there is something wrong with the way the tag is setting the events and hits once loaded. 


![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/image_1abt8ac.png)



4. **Missing IDs**

That is mostly happening when the integration is enabled, but no IDs are added in the designated fields for this for GTM, GA4 or Google Ads

[![](https://gdprstorage.b-cdn.net/faq/gif/missingIDs.gif)](https://gdprstorage.b-cdn.net/faq/gif/missingIDs.gif)


5. **Wrong ID**

In these case, make sure to double check the correct format of the ID and also if it is exactly the same as the one you are looking to integrate. 

**We recommend pasting it as it is from the tag settings and not typing it in manually.**


![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/wrong-ids_qw82q.png)

# Need help?

In case you need any assistance, please make sure to reach out to our support team via live chat or at [support@consentmo.com](mailto:support@consentmo.com)