Articles on: FAQ

I clicked on the "Accept" button but I still see the Cookie bar. Why?

This can only happen if you have more than one Cookie bar active on your store. Make sure that you disable/uninstall all other cookie apps that you currently have on your store.

Another thing that you also need to ensure, is that the App Embed option is enabled for our app in the theme settings. You can do this by following the article below:

#App Embed integration for Consentmo GDPR app

IMPORTANT: Sometimes you may keep seeing two cookie bars even when you uninstall one of them. This can happen if the said app made changes to your theme files. This means that you have to locate the leftover codes and remove it. If you have trouble doing this, feel free to contact our support team from the Chat button at the bottom right corner of your browser or at

Updated on: 12/09/2023

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