Articles on: Frequently Asked Questions (FAQ)

Limit data collection for customers residing in US

The option "Limit data collection for customers residing in US states" cannot be enabled for any cookie management app (including ours) since Shopify removed the integration with that option and enabled it only for their cookie management app (the Privacy & Compliance app).

Nevertheless, if you have followed our guide on Initial setup for compliance: A Step-By-Step Guide your store will still meet the requirements for all US compliance laws.

If you are looking to have the option activated anyway, here are the steps you need to follow in order to achieve this.

1. Navigate to the Online Store > Preferences > Customer privacy. Click Activate for the option on “Limit data collection for customers residing in US states” and select Install Privacy & Compliance app.

2. Once you finish with the installation, in the app settings you can navigate to the "Data collection opt-out page" section, as shown here and click on Set up page.

3. Add the Opt Out page and the navigation link leading to it (as per your preferences) as shown below:

4. Click the "Activate" button on the top right corner of the app settings.

Once you have it set up, you can navigate to the Online Store > Pages and find the "Do not sell my personal information" page that the Shopify’s Privacy & Compliance app generated and delete it (as you already have this option in your US Laws Compliance page generated by our app).

In order to avoid the interference between the features of the two cookie apps you will need to delete the Shopify Privacy & Compliance app from the app list.

NOTE: The option for the “Limit data collection for customers residing in US states” will stay activated even after removing the Shopify’s Customer Privacy app.

We know that this is a deranged procedure to follow but this is the only workaround available at this moment for activating the Limit data collection for customers residing in US states. We are working with Shopify in order for them to enable again this option for all other apps that may need to use it.

NOTE: that this restriction does not affect the Limit data collection for European buyers option, which means that it is still compatible with our app and can be integrated properly with any cookie management apps.

Updated on: 24/11/2023

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