Articles on: Frequently Asked Questions (FAQ)

Limit Tracking for customers from Europe and US

Our app is integrated with Shopify's Consent Tracking API, which helps with the prevention of tracking your customers, based on the GDPR and CCPA laws.

In order to limit the tracking for the customers from Europe and US states, you would need to navigate to your Shopify Admin Panel > Online Store > Preferences > Customer Privacy >and in the section for “Choose when marketing and analytics data is collected for customers from the EU, EEA, UK, and Switzerland:” you can select one of the available options, as shown below:

Check the description for each option and select the one that is most suitable for your store.
The recommended “Collected after consent” option is the one you can select in order to have the Shopify’s and our app’s settings fully integrated with each other and have tracking on visitors corresponding to their consent.

Note: If you have Google tracking services added through Shopify's Online Store > Preferences, you need to tick the option for "**Use Enhanced Ecommerce**", in order for them to be blocked before consent, as shown below:

There you can also find the one that is for “Limit data collection for customers residing in US states”.

If you have any difficulties activating the Limit data collection for customers residing in US states you can also check our Help Center article below.
Why I can not activate the Limit data collection for customers residing in US states?

For more information, feel free to check the following link - Customer Privacy API

Updated on: 01/11/2023

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