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# Privacy request pages and their Request Emails and Pages - Explained

Merchants are regularly confused when it comes to the relation between the [Privacy request pages](https://isenselabs.myshopify.com/pages/gdpr-compliance) and their **Request emails and Request pages.**

In this article, we will dive into more details in order to show what each one of these does.
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# What are the Privacy request pages, and how do they work? 

The Privacy request pages include all the necessary types of requests your store needs in order to be compliant with the customer privacy laws.

 These pages are automatically generated with the installation of the app.

The Privacy request pages give the customer options to submit a request for:

* **Editing personal account information**
* **Exporting order details**
* **Requesting a report**
* **Data erasure**
* **Do not Sell My Personal Information**

It is important to mention that all of the information is taken directly from Shopify. 

We do **not store any personal data**, except for the email address, and this is **only if the customer has submitted a request** through the Privacy request page. 

For more information on the data we collect, please check our [Privacy Policy & Terms of Service](https://www.consentmo.com/privacy-policy-terms-of-service/en) page.

*This is how the GDPR *Privacy request page* looks like on your storefront*

[![](https://gdprstorage.b-cdn.net/faq/gif/DSAR-pages-example.gif)](https://gdprstorage.b-cdn.net/faq/gif/DSAR-pages-example.gif)

Here is an example of how you can submit a request for **Editing Personal Account Information**:

1. Click on **Correct my information**

2. Enter your email address and click on **Submit**

3. Check the **confirmation on below the email input field** for the **successfully submitted request**

[![](https://gdprstorage.b-cdn.net/faq/gif/DSAR-request-example.gif)](https://gdprstorage.b-cdn.net/faq/gif/DSAR-request-example.gif)

Once the request is submitted, this is where we come to the Request Emails and Request Pages.
---

# What are the Request Emails and Request Pages?

When submitting any of the requests mentioned above, the customer will receive an email notification in regards to it. 

This is called a  **Request Email**.

*This is what the Request Email for **Editing account information** looks like*


![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/request-email-example_sn0cwb.png)

As we can see, the email contains a button with the respective action you made a request for. In this case for the edit account information you have a **"Correct my information"** button.  

After clicking on it, the customer will be forwarded to a page called a  **Request Page.** 

Referring to the **Account Edit request submitted** the customer will see a page where the account information can be edited.

*This is how the Request Page for **Editing account information** looks like*

![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/request-page-example_54sfmj.png)


# Actions required after a request is submitted

For your convenience, **all requests** are **automated** via our app.

* **Editing Account Information**

* **Exporting Order Details**

* **Requesting a Report**

* **Data Erasure**

__Requests requiring actions by the store admin:__

* **"Do not Sell my data"** is the only request that **require your action as a store admin**.

You will also receive the notification of these requests via email and check the records in the **DSAR management** tab.

In order to see how to handle such requests, please follow the guide in our article below:

* [Receiving a “Do Not Sell my information” request](/en/article/receiving-a-do-not-sell-my-information-request-15fdmsk/)

# Need help?

In case you need any assistance, please make sure to reach out to our support team via live chat or at support@consentmo.com