> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.consentmo.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Understanding the Analytics and Reports section in the Consentmo App The **Analytics & Reports** section in the Consentmo GDPR app provides an overview of how visitors interact with your cookie banner and privacy tools. It helps you monitor consent performance, analyze visitor behavior, and review consent records and privacy requests. To access this section, go to: **Shopify Admin** → **Apps** → **Consentmo GDPR** → **Analytics & Reports** # Analytics and Reports Tabs The **Analytics & Reports** section is now divided into two main tabs: * **Analytics** – View cookie banner performance, visitor behavior, Web Accessibility usage, and A/B testing results. * **Reports** – View consent records, customer data requests, and EU withdrawal requests. --- # Analytics Tab The **Analytics** tab contains the following sections: * **Cookie banner** * **Web accessibility** * **A/B testing** # Cookie Banner Metrics Overview The **Cookie banner** section provides an overview of how visitors interact with your consent banner. | Metric | Description | | ---- | ---- | | **Banner displays** | The number of times the cookie banner was displayed to visitors. | | **Interaction rate** | The percentage of visitors who interacted with the banner by accepting, rejecting, or partially accepting cookies. | | **Ignored rate** | The percentage of visitors who saw the banner but did not interact with it. | | **Accepted rate** | The percentage and total number of visitors who accepted all cookies. | | **Rejected rate** | The percentage and total number of visitors who rejected all optional cookies. | | **Partially accepted rate** | The percentage and total number of visitors who accepted only selected cookie categories. | 📌 **Note:** A high Ignored rate may indicate that visitors are leaving the page before making a consent choice or choosing not to interact with the banner. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/analyticsreports_znryp0.png) # Filter Analytics by Date Range You can adjust the reporting period using the date filter in the top-right corner of the **Analytics** tab. Available options include: * Today * Yesterday * Last 7 days (default) * Last 30 days * Custom Use this filter to compare consent activity across different periods. All analytics on the page will automatically update based on the selected date range. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/analytics-date-filter_lrjfrt.png) # Customize Your Dashboard You can customize the Cookie Banner analytics dashboard to display only the metrics and reports that are most relevant to your business. To customize your dashboard: 1. Click **Customize layout** in the top-right corner of the **Cookie banner** section. 2. Use the toggles to show or hide individual analytics widgets. 3. Click **Save** to apply your changes. This allows you to create a cleaner dashboard by hiding sections you don't need while keeping the insights that matter most to your reporting. 📌 **Note:** Customizing the dashboard only changes which widgets are displayed. All analytics data continues to be collected in the background. **Reset the Dashboard Layout** If you want to restore the default dashboard layout at any time: 1. Open **Customize layout**. 2. Click **Reset**. 3. Click **Save** to restore the default widget layout. Use the Reset option if you'd like to quickly revert your customizations and display all default analytics sections again. [![](https://gdprstorage.b-cdn.net/faq/gif/customer-cookie-banner-analytics.gif)](https://gdprstorage.b-cdn.net/faq/gif/customer-cookie-banner-analytics.gif) --- # Additional Insights (Available on Plus and Enterprise Plans) The following sections are available on the **Plus** and **Enterprise** plans and provide deeper insights into visitor behavior. # Country Analytics Displays cookie banner activity by country. Each country shows: * Number of banner displays * Number of interactions This helps you understand where your visitors are located and how they interact with your cookie banner. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/country-analytics1_1op6aiy.png) --- # Device Analytics Displays consent activity by device type: * Desktop * Mobile * Tablet For each device, you'll see: * Number of banner displays * Number of interactions This allows you to compare engagement across different devices. In the example below, all interactions came from desktop visitors. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/device-analytics1_zc0rxg.png) --- # Top Pages by Acceptances This section lists the pages where visitors most frequently accepted your cookie banner. For each page, you'll see: * Page URL * Total number of acceptances This helps identify which pages generate the most consent activity. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/total-pages-by-acceptance_s6hth.png) --- # Web Accessibility Analytics The **Web accessibility** section allows you to monitor how visitors interact with the Web Accessibility widget on your storefront. Use this section to review available accessibility-related usage and engagement data. --- # A/B Testing Analytics The **A/B testing** section allows you to compare the performance of different cookie banner variations. Use these results to understand which banner design or configuration generates better visitor engagement and consent rates. --- # Reports Tab The **Reports** tab contains detailed records organized into the following sections: * **Consent records** * **Customer data requests** * **EU withdrawal requests** # Consent Records The **Consent records** section displays individual consent interactions recorded by the app. Depending on the available information, each record may include: | Field | Description | | ---- | ---- | | **Unique ID** | The unique identifier assigned to the consent record. | | **Accepted page** | The page where the visitor submitted their consent choice. | | **Given consent** | The visitor's consent status for the available cookie categories. | | **IP address** | The visitor's masked IP address. | | **Interaction** | The action selected by the visitor, such as Accept, Reject, Partial accept, or Do not sell. | | **Date of consent** | The date and time when the consent choice was recorded. | | **Country** | The country associated with the consent interaction. | You can filter the displayed consent records using the following options: * All * Today * Yesterday * Last 7 days * Last 14 days * Last 30 days * Last 90 days You can also use the available search, filtering, and sorting options to locate specific records. Additional options may include: * **Export** * **Google Drive backup** The availability of these options may depend on your current plan. 📌 **Note:** Consent records are automatically deleted after 12 months. --- # Customer Data Requests The **Customer data requests** section displays privacy requests submitted through your Privacy Center. The report may include requests for actions such as: | Action | Description | | ---- | ---- | | **Account Do Not Sell** | Requests to opt out of the sale or sharing of personal information. | | **Account Edit** | Requests to update personal information. | | **Account Reports** | Requests to receive a copy of personal data. | | **Account Orders** | Requests related to customer order information. | | **Account Delete** | Requests to delete personal information. | Select **Customer data requests** under the **Reports** tab to view the complete list of submitted requests. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/customer-data-request1_sce01c.png) --- # EU Withdrawal Requests The **EU withdrawal requests** section tracks withdrawal requests submitted through your hosted EU Withdrawal page. Requests are grouped by status, including: * Open * Processed * Not eligible Select **EU withdrawal requests** under the **Reports** tab to view the complete report and manage submitted requests. If no requests have been submitted, the report will display **No requests yet**. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/f/b07f7406951a4000/eu-widthdrawal-request_41hapi.png) --- # Need Help? If you have any questions about your Analytics & Reports data or need help understanding the statistics, don't hesitate to contact us via **Live Chat** or email us at support@consentmo.com.