Articles on: FAQ

Why are the Cookie bar and Preferences popup not translated by Weglot?

If the Cookie bar and the Preferences popup are not translated by the translation app - Weglot, you should set them to be translated dynamically, which is an option provided by Weglot.

In order to do that, navigate to Weglot’s Settings page, open the Shopify Settings tab and add the CSS selectors .cc-window (for the Cookie bar) and .cc-settings-dialog (for the Preferences popup) using the Add Dynamic option. Check below screenshot reference:

For more information on translating dynamic content with Weglot, you can check their Guide Page

If the issue persists after applying the CSS selectors to the Dynamic Elements section, you can try to add the .cc-banner selector as well, and then remove it. Adding and removing the .cc-banner will refresh the detection of the elements in the translation app. As a final result, again only the .cc-settings-dialog and .cc-window should be left in the dynamic translation.

In need of further asssitance, you can reach our support team on or from the Chat button at the bottom right corner of your browser.

Updated on: 01/09/2023

Was this article helpful?

Share your feedback


Thank you!