Understanding the Analytics and Reports section in the Consentmo App
The Analytics & Reports section in the Consentmo GDPR app provides an overview of how your visitors interact with your cookie banner and privacy tools. It helps you monitor consent performance, track customer privacy requests, and analyze visitor behavior by country and device.
To access this section, go to:
Shopify Admin → Apps → Consentmo GDPR → Analytics & Reports
Cookie Banner Metrics Overview
The Cookie banner tab provides an overview of how visitors interact with your consent banner.
Metric | Description |
|---|---|
Banner displays | The number of times the cookie banner was displayed to visitors. |
Interaction rate | The percentage of visitors who interacted with the banner by accepting, rejecting, or partially accepting cookies. |
Ignored rate | The percentage of visitors who saw the banner but did not interact with it. |
Accepted rate | The percentage and total number of visitors who accepted all cookies. |
Rejected rate | The percentage and total number of visitors who rejected all optional cookies. |
Partially accepted rate | The percentage and total number of visitors who accepted only selected cookie categories. |
📌 Note: A high Ignored rate may indicate that visitors are leaving the page before making a consent choice or choosing not to interact with the banner.
Filter by Date Range
You can adjust the reporting period using the date filter in the top-right corner.
Available options include:
- Today
- Yesterday
- Last 7 days (default)
- Last 30 days
- Custom
Use this filter to compare consent activity across different time periods. All analytics throughout the page will automatically update based on the selected date range.
Customize Your Dashboard
Customize Your Dashboard
You can customize the Cookie Banner analytics dashboard to display only the metrics and reports that are most relevant to your business.
To customize your dashboard:
- Click Customize layout in the top-right corner of the Cookie Banner tab.
- Use the toggles to show or hide individual analytics widgets.
- Click Save to apply your changes.
This allows you to create a cleaner dashboard by hiding sections you don't need while keeping the insights that matter most to your reporting.
📌 Note: Customizing the dashboard only changes which widgets are displayed. All analytics data continues to be collected in the background.
Reset the Dashboard Layout
If you want to restore the default dashboard layout at any time:
- Open Customize layout.
- Click Reset.
- Click Save to restore the default widget layout.
Use the Reset option if you'd like to quickly revert any customization and display all default analytics sections again.
Additional Insights (Available on Plus and Enterprise Plans)
The following sections are available on the Plus and Enterprise plans and provide deeper insights into visitor behavior.
Country Analytics
Displays cookie banner activity by country.
Each country shows:
- Number of banner displays
- Number of interactions
This helps you understand where your visitors are interacting with your cookie banner.
Device Analytics
Displays consent activity by device type:
- Desktop
- Mobile
- Tablet
For each device you'll see:
- Number of banner displays
- Number of interactions
This allows you to compare engagement across different devices.
In the example below, all interactions came from desktop visitors.
Customer Data Requests
This section summarizes customer privacy requests submitted through your Privacy Center.
The widget displays the number of requests for actions such as:
Action | Description |
|---|---|
Account Do Not Sell | Requests to opt out of the sale or sharing of personal information. |
Account Edit | Requests to update personal information. |
Account Reports | Requests to receive a copy of personal data. |
Account Orders | Requests related to customer order information. |
Account Delete | Requests to delete personal information. |
Click View report to open the complete Customer Data Requests report.
EU Withdrawal Requests
The EU Withdrawal Requests section tracks withdrawal requests submitted through your hosted EU Withdrawal page.
Requests are grouped by status, including:
- Open
- Processed
- Not eligible
If no requests have been submitted during the selected date range, the widget will display No requests yet.
Top Pages by Acceptances
This section lists the pages where visitors most frequently accepted your cookie banner.
For each page you'll see:
- Page URL
- Total number of acceptances
This helps identify which pages generate the most consent activity.
Other Analytics Tabs
Analytics & Reports also includes dedicated reporting for:
- Web accessibility – Monitor usage of the Web Accessibility widget.
- A/B testing – Compare the performance of different cookie banner variations.
- Customer data requests – View detailed reports of submitted privacy requests.
- EU withdrawal requests – View detailed reports of withdrawal requests and their statuses.
Need help?
If you have any questions about your Analytics & Reports data or need help understanding the statistics, don't hesitate to contact us via Live Chat or email us at support@consentmo.com.
Updated on: 05/08/2026
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