Question 1

Setting your store's compliance

Accepted Answer

To have all the settings in the store and our app set as per the law requirements, we recommend the following:

Select the Regions for Customer Privacy settings

After 12th of December 2024 our app is already integrated with the Shopify API which allows you to set the regions where you need the Shopify Customer Privacy settings applied, to be set directly from the app settings.
Navigate to the Consent banner tab of our app
Open the Geolocation section.
Choose the regions where you want the cookie bar to be displayed for and data to be collected only after consent and Save the changes.

|| NOTE: The update is applicable for installation made after the above date (12 December 2024) only.

Setting up the Customer Privacy regions via Shopify

Navigate to your store's Settings >> Customer Privacy section. In the Cookie Banner page, go to More actions and select Set custom banner regions

From the modal, choose the regions in which you want the data to be collected by Shopify after consent and click Save, as shown HERE

Change the initial state of the cookie groups

In the app settings from the Consent banner tab > **Behavior **> Cookie banner behavior > Show more > Default mode of checkboxes set all the cookie groups to be unchecked/blocked initially, as shown here:

[![Help Center question](https://gd

Question 2

Google Tag Manager Integration

Accepted Answer

GTM gallery template integration for Consentmo GDPR app (Automatic)

You can set the integration for the Google Tag Manager container with our app via the gallery template available in the GTM settings.

This way you will **automatically **have an integration for the Google Consent Mode V2 for all tags running via the GTM container as well.

In the below guide, you can check how this can be set:

How to set the Google Tag Manager template for Consentmo GDPR CMP

Manual integration

|| ⚠️NOTE: The below integration is only applicable if the service is added via a script placed in the theme files of the store. If the integration for the service is done through any other channel or service, please check the Help Center for the relevant integration as per your case: 6. Integrate Google, Meta Pixel, etc

Google Tag Manager will be set based on a condition, which is checking one of the cookies that are set by our app. This cookie is storing information on which exact cookie group is blocked currently, either based on the initial state or the preferences of each customer.

When the initial state is set to block the Analytics or Marketing cookie groups, or the customer opts out, the script which is setting the Google Tag Manager will not be executed.

Integration Steps

Open Shopify Admin.

Question 3

Facebook Pixel integration for Consentmo GDPR app

Accepted Answer

How it works

Our app deletes the Facebook Pixel cookies when the page loads. However, those cookies are then created by Facebook again on the next page load. Because of that, we are removing the cookies on every refresh. With that said, when a customer visits a page, a small bit of information is sent to Facebook Pixel.

We are using this method because Shopify's limitations prevent us from getting the tracking codes for each store.

When the initial state is set to block the Analytics and **Marketing **cookie groups or the customer opts out, the script that is setting the Facebook Pixel will not be executed.

|| ⚠️NOTE: The below integration is only applicable if the service is added via a script placed in the theme files of the store. If the integration for the service is done through any other channel or service, please check the Help Center for the relevant integration as per your case: Social Media Pixels integration for Consentmo GDPR app

Integration Steps

Open Shopify Admin.
Click on Online Store link in the left menubar.
Click on the Actions dropdown button and select Edit Code from there.
A new page will open with a list of files on the left side of the screen.
Create a new liquid file in the **Snippets **section of the theme files, called facebook-pixel-integration-script
After that copy the content of the integration script provided

Question 4

Change my cookies choice (footer link)

Accepted Answer

Setting an option for the store visitors to change their cookies choice is a recommendation by the customer privacy laws. here are the option you have for setting this either as a link or a button in one of the pages of the store.

Link option

If you decide to set this in the footer of the store, please follow the steps below:

Go to the Online store tab of the Store admin
Select Pagessection
Select the Add page option on the top right of the page
Set a title for the new page, "Cookie preferences" for example
Set the page into HTML view by hitting the ** Show HTML** option
The HTML below needs to be added in the page

<p>We use cookies to enhance your experience, analyze traffic, and personalize content. 
Some cookies are essential, while others help us understand how you interact with our site. 
You can manage your preferences at any time from here:&nbsp;</p>
<p>
  <button class="btn btn--secondary isense-reopen-widget-button" onclick="showPreferences(this);event.preventDefault();" aria-haspopup="dialog" style="cursor: pointer; 
color: inherit; 
border:none;
text-decoration: underline;     
background-color: transparent; 
font-size:16px;">Change my cookie preferences</button>
</p>

| Download - HTML for German, French, Italian and Spanish versions of the page

Feel free to change the text content as per your preferences.

Save

Question 5

Google Ads integration for Consentmo GDPR app

Accepted Answer

The integration will be done with an additional script. The script below will block Google Ads based on its Global Tag.

How it works

Google Ads will be set based on a condition, which is checking one of the cookies, that are set by our app. This cookie is storing information on which exact cookie group is blocked currently, either based on the initial state, or the preferences of each customer. When the initial state is set to block the Marketing cookie group or the customer opts out, the script which is setting the Tag Manager will not be executed.

|| ⚠️ NOTE: The below integration is only applicable if the service is added via a script placed in the theme files of the store. If the integration for the service is done through any other channel or service, please check the Help Center for the relevant integration as per your case: 6. Integrate Google, Meta Pixel, etc

Integration Steps

Open Shopify Admin.
Click on Online Store link in the left menubar.
Click on the Actions dropdown button and select Edit Code from there.
A new page will open with a list of files on the left side of the screen.
Create a new liquid file in the **Snippets **section of the theme files, called google-ads-integration-script
After that copy the content of the integration script provided below and paste it in the newly created Snippet file:

| [Download](https://gdprstorage.b-cdn.net/faq/

Question 6

8. Option for visitors to change consent

Accepted Answer

The GDPR rules require making it easy for visitors to withdraw consent and should be as simple as giving it. We also recommend adding an option to your online store that lets users easily change their cookie settings.

For detailed guidance on how to implement this, please refer to the FAQs below:

Automated Icon/Text option

Cookie widget - Re-open cookie banner

For those on Plus and Enterprise plans, the process of reopening the cookie banner to change cookie preferences is even more streamlined and can be found within the app's settings.

This section, located under Consent banner tab > **Design **section > Cookie widget , automates the option for visitors to revisit their consent decisions.

**Example: **

Option in the footer menu

Change my cookies choice (footer link)

**Example: **

This resource offers insight into how users can re-engage with the preferences popup to update their cookie selections.

Need help?

For direct support, you can reach out via the live chat or by sending an email to our support team at support@consentmo.com

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