Change my cookies choice (footer link) - Free users
Can I re-open the Preferences popup to change my choice of cookies from the footerFeaturedSetting a Google Compliant banner
Setting a Google Compliant bannerFeaturedJavaScript activated on Cookie bar acceptance
This might be useful if you are adding third-party tracking codes manually or if you want to trigger something only if the customer has accepted the terms in the Cookie bar. You can do this with the following snippet of code: <script id="consentmo-customcode-integration"> let isCustomCodeExecuted = false; function executeCustomCode() { if (!isCustomCodeExecuted) { // // The content of your CustomCode script goes here isCustomCodeExecuted = true; } } dFeaturedTransparency requirements for the each law
Delve into the transparency mandates outlined by major global privacy regulations, including GDPR, US Compliance Laws, LGPD, PIPEDA, and APPI. Understand what each regulation necessitates businesses to disclose to their customers, ranging from data collection purposes and storage duration to cybersecurity measures. A must-read for businesses aiming for multi-region complianceFeaturedShopify Customer Privacy API integration
Delve into the intricacies of the Customer Privacy settings in our app. Understand how the Cookie Consent API interacts and ensures GDPR compliance, ensuring a safer user experience on your store.PopularFinding the Google Analytics 4(GA4), Google Ads and Google Tag Manager IDs
Easy guide on locating the correct tag IDs for our GCM V2 integrationPopularWhy is the Cookie banner not shown on my store?
Troubleshoot why the Consentmo GDPR app's Cookie bar might not appear in your store. Learn to ensure proper app embedding, check regional settings, manage quota limits, and reset browser sessions. For further assistance, reach out to our support at apps-support@consentmo.com.Some readersHow to set the Google Tag Manager template for Consentmo GDPR CMP
In order to set the Google Tag Manager template for Consentmo GDPR CMP, follow these steps: In the Google Tag Manager Workspace tab make sure that the Consent Overview is Enabled To Enable Consent Overview, you can follow the steps below: Navigate to the Admin tab Click Container Settings Under the Additional settings, tick the Enable consent overview checkbox. Click the save button in the upper right corner of the screen. 
Facebook has recently released a Limited Data Use feature, which will give businesses more control over how their data is used in Facebook's systems. In order for the feature to function, a LDU flag has to be set once a customer opts-out of the Marketing cookie group. The flag indicates that Facebook should limit the use of the customer's personal data. The signal is sent through an array called Data Processing Options. This rule should apply for customers from California only. The implementaFew readersCookie banner still shows after accepting
If the cookie bar continues to appear even after accepting cookies, it's likely due to multiple cookie bars being activated on your site. To resolve this issue, you'll need to deactivate or uninstall any additional cookie consent apps you may have running on your Shopify store. Here's what you need to do: Check for Multiple Cookie Bars: Go through your installed apps list to ensure that only one cookie consent app is active. If you find more than one, choose the one you prefer (hopefullyFew readersFix overlapping with other Widgets
Encountering issues with the Cookie bar overlapping other widgets on your store? Here's how you can seamlessly adjust its position to ensure a smooth and unobtrusive browsing experience for your visitors. Positioning the Cookie Bar Design Adjustments: Navigate to the Cookie banner tab > Design section and locate the Possition option in your app settings. This allows you to alter the placement of the Cookie bar, potentially resolving any overlap issues. By defFew readersMore Information about ADA and WCAG Compliance
The Consentmo GDPR app is fully compliant with both the ADA (Americans with Disabilities Act) and WCAG (Web Content Accessibility Guidelines) standards. Our solution is designed to ensure that your website meets the necessary accessibility requirements, providing equal access for all users, including those with disabilities. By using our app, you are taking an important step toward making your digital services accessible and legally compliant. What is the ADA (Americans with Disabilities AcFew readersReceiving a “Do Not Sell my information” request
When your customers submit this request from the US Laws Compliance pages and confirm it via email, it will be logged to the app’s Analytics and Reports tab > Customer data requests section, as shown below: You can also apply a filter for the records and sort them by "Request type" and select "Customer do not sell personal information request". This way, you will see only the respective "Do not sell" requests.  will load the scripts directly from Shopify’s CDN network, ensuring the app will run smoothly in your store. Enabling from the app settings You can do this from the Dashboard of the app, as per the steps below: Once the installation is complete, you will be redirected to the Dashboard of the app In the Cookie banner part on top, hit the Activate button The Consentmo App Embed will be automatically enabledFew readersReceiving a Data Deletion request
Where to find the records for the requests When a customer submits a deletion request through the DSAR pages and afterward confirms it via email, the request will be logged in the app's Privacy center tab > Customer data requests tab. The Deletion request can be checked by adding a filter for Request Type, as shown below: [](https://gdprstorage.b-cdn.net/faq/gif/deletion-requesFew readersUninstalling the Consentmo App
We are sorry to hear that you want to uninstall our app. We would appreciate it if you contact us in regards to what you are missing as a feature or if you have any suggestions/complaints. Still, if you are confident about your decision and there is nothing we can do to change your mind, before uninstalling you will have to remove all of our app’s scripts that you have applied to your theme’s files as well as the GDPR/CCPA Compliance pages that are automatically generated when you install ourFew readersPlans Upgrade and Discount options
Easily upgrade your Consentmo plan directly from the Pricing section in the app admin. Explore all available plans, compare included features, start a 7-day free trial, and choose between monthly or discounted annual billing. The guide also explains how to request custom multi-store discounts for merchants managing multiple Shopify stores with Consentmo installed, helping businesses streamline compliance management across all storefronts at a reduced cost. Learn how plan upgrades work, how to access premium features, and what to expect after changing your subscription.Few readersConsentmo - Tracker Manager
Discover how the Consentmo GDPR Tracker Manager helps Shopify merchants scan, review, and manage cookies, scripts, pixels, storage, and other trackers from one place. Easily categorize detected trackers, run manual scans, schedule automated scans, and keep your cookie compliance setup more transparent and organized.Few readersHow does our app block cookies related to Hotjar?
To ensure our app effectively blocks cookies set by Hotjar, a manual configuration is necessary within the app's settings. Here's a step-by-step guide to assist you in this process: **Understanding the Cookie Information Panel: ** Before proceeding, it’s crucial to understand how the Cookies table functions in our app. This panel allows you to manage third-party cookies, including those set by Hotjar. For a detailed understanding of each field within the Manage cookies section, refFew readersUniversal Opt-Out Mechanism
The Colorado Privacy Act (CPA) requires that businesses provide consumers with the ability to opt-out of the use of targeted advertising cookies using a Universal Opt-Out Mechanism (UOOM). A UOOM (Universal Opt-Out Mechanism) is a digital tool, used either on a desktop or a mobile device, that enables a consumer to configure their device to automatically opt-out of the use of targeted advertising cookies. As of September 17, 2024, the Attorney General has provided only a [singleFew readersPrivacy Policy link for each language
Setting up a multilingual store includes changing many elements, including legal pages like the Privacy Policy, to cater to different languages. By customizing the Privacy Policy link for each language, you ensure clarity and compliance for a diverse customer base. How to set the links Here's a detailed guide on how to set the different Privacy Policy pages links for each language in your store: Go to the Cookie banner tab Open the Content section **SelFew readersRestricted Data Processing control & Universal Opt-Out Mechanisms
Restricted Data Processing is a special setting within Google's services that helps partners comply with privacy laws. By enabling RDP, Google limits its data processing to essential services and restricts its usual extensive use of data for advertising. This approach prioritizes user privacy but may reduce the effectiveness of targeted advertising and sophisticated data analytics. How to enable RDP (Restricted Data Processing): The instructions for enabling the RDP sFew readersHow to downgrade to a lower plan
To downgrade your plan, follow these steps: Navigate to the Dashboard settings and click the Pricing button. Click on See all plans to view available options. In the lower plan section, select the Downgrade option. A confirmation popup will appear. Click Downgrade to confirm the change. For a detailed guide, check out this reference: [](https://gdprstorage.b-cdn.net/faq/gif/downgrade-toFew readersGoogle Drive Backup for Consent Records and Data Requests
The Consentmo app allows you to automatically back up your Consent records and Customer data requests to your Google Drive on a recurring schedule. This helps you securely store your compliance records outside of the app for future reference and reporting. How to enable Google Drive backup You can enable the Google Drive backup directly from either of the following sections: Cookie manager → Consent records ![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/7/fFew readersHow to use the dataLayer set by our app?
Integrating a consent management tool with your website involves understanding how the data layer works, especially when it comes to tracking user consent. Our app sets up a data layer that plays a crucial role in this process. How the Data Layer Works: Event Tracking: Upon enabling the consent bar, our app creates a consent_status event within the dataLayer object of your store. This event tracks real-time consent status across different cookie categories. **UFew readersAdd cookie Description, Provider, Duration
Understanding the cookies your website uses is crucial for ensuring transparency and gaining trust from your visitors. The Consentmo GDPR Compliance app enriches this understanding by providing dedicated fields for each cookie's description, provider, and duration. How to set this Open the Cookie manager tab, Navigate to the Manage cookies section, As shown below you can set the details for: New cookies can be added manually, and as you type, an auto-suggFew readersPrivacy Policy statement for inactive accounts
User data should be stored as long as it is useful, or until a customer has requests the data to be erased (the second can happen through the Compliance pages of the app. For more information, please check the following FAQ articles below. DSAR pages - Explained Receiving a Data Deletion request In any case you should have a statement in your store's Privacy Policy on how you are managFew readersCookies Set by Our App in your store
Our app is setting two cookies on your store, in order for the app to function properly. Here is a brief explanation for these cookies: Cookie name: cookieconsent_status This cookie will be set as soon as one of the Accept buttons or the Close button is pressed. It holds information about which exact button is pressed. Here is a list of all of the available options for the cookie's contents: dismiss - When the 'Close' button is pressed allow - When the 'AcceFew readersUsing PageFly with Our App
Integrating the PageFly app with your store's theme can affect the way our app’s scripts function. Understanding how to manage this integration is crucial for ensuring seamless operation and compliance. Key Considerations for PageFly Users: Understanding theme.pagefly.liquid: PageFly automatically creates a theme.pagefly.liquid file in your store's theme files. This file combines your theme’s theme.liquid file with additional settings for PageFly’s functionalities.Few readersDisable the Cookie bar in Theme Editor
Enhance your Shopify theme customization experience with Consentmo GDPR app's new feature - easily disable the cookie bar in theme editor for a cleaner workspace.Few readersDo Not Sell option in the Cookie bar
You can now add a "Do Not Sell Personal Data" option directly within the cookie bar. This new feature is specifically designed to address the growing concerns around data privacy, particularly for visitors from the United States. Where to find it? Located within the Cookie banner tab, under the Behavior section, this option can be effortlessly enabled, offering a straightforward approach for your site's visitors to exercise their privacy rights. The feature is available toFew readersWhen will a charge occur after the Free Trial ends?
When you start using Consentmo, you begin with a complimentary trial period. This trial is an excellent opportunity to explore the features and benefits of the app, ensuring it meets your store's GDPR/CCPA compliance needs. But what happens when this trial period ends? Let's delve into the billing process that follows. The Billing Process Post-Trial Charge Initiation: As soon as the free trial concludes, the app automatically initiates the subscription charge. This transitionFew readersBlock Facebook and Google on the Checkout
Integrating responsible cookie management and respecting customer preferences is key to maintaining trust and compliance. When it comes to the checkout process, it's essential to handle third-party cookies like Facebook Pixel and Google Analytics with extra care. Here's how our app ensures that cookies are managed correctly during checkout: Dynamic Cookie Blocking: The app blocks cookies on each page load, adapting to the customer's preferences or the app's initial state. **Shopify'sFew readersConsentmo information for my Privacy Policy
If you are looking for a clause or simply additional information which you can present to your visitors, showing them which is the consent tool the site is using for handling the data, please refer to the content below: | We employ the GDPR compliance tool, Consentmo GDPR Compliance App by iSenseLabs: | Company name: iSenseLabs | Address: Sofia, Bulgaria, professor Georgie Bradistilov street number 4 | EU Registration number: 112660079 | Contact email: support@consentmo.com | This tool facilitFew readersAvoid the loading of Google Fonts
As of this moment, our app does not provide a solution for the Google Fonts to be blocked initially before consent is given by the visitor via the Cookie bar in your store. The reason for that is the many different ways this service gets implemented in Shopify-based stores. In some cases, it gets implemented automatically in the theme when you select any new font to be used in the Typography section of the theme customization settings. In the other cases, it is through a 3rd party app relFew readersDifferences between GDPR and CCPA-CPRA
Understanding the nuances between GDPR and CCPA-CPRA is critical for ensuring your store's compliance. Both regulations provide foundational consumer rights, such as the right to be informed, the right of access, and the right to data portability. However, there are distinctions, notably in the right to deletion (termed "erasure" under GDPR) and the right to opt-out, which is a CCPA-CPRA specification that correlates more closely with GDPR's right to withdraw consent. Another significant diFew readersCan I export the data from the app?
The Consentmo app offers a streamlined process for exporting various types of data. Whether you need policy acceptances or data subject access requests (DSAR) records, the app facilitates easy data management and accessibility. You can initiate the export process from the Cookie manager tab. Within this section, you'll find two sections: Consent records Customer data requests Each of these sections includes an Export button located above the displayed results. ThFew readersConsentmo's Privacy Policy and Terms of Service page meaning to the store owners and the store’s customers
The Consentmo GDPR Compliance app will set a link forwarding to the app’s Privacy Policy and Terms of Service document as part of the Compliance pages, in the confirmation message before submitting any compliance requests, and possibly in the footer of the Preferences popup. This is due to the legal requirement of the app standing between the store customers and the store merchants. But what does this mean for the customers and the store owners? The Privacy Policy of our app states how dataFew readersNotification after personal data change
Managing personal data efficiently is crucial for maintaining customer trust and complying with privacy laws. Our app facilitates this process by ensuring you're promptly notified whenever a customer updates their personal data. Here’s a comprehensive look at how these notifications work and how you can tailor them to your organizational needs. Immediate Email Notifications: Real-Time Updates: Whenever a customer submits a request and alters their personal data, our system sFew readersWhat is GDPR? What is CCPA-CPRA?
GDPR (General Data Protection Regulation) The GDPR EU legal framework took full effect on May 25, 2018. Its purpose is to unify the current data protection laws throughout the countries in the European Union and give more power to EU/EEA citizens to protect their personal information. With the hefty penalties from the European Commission, our GDPR module is how you can stay compliant with the latest regulations. Variations of the law name across other countries & languages: GDPR, DFew readersShowing additional trackers information
Some customer privacy laws require for the users to be presented with as much detailed information on the cookies used in the store as possible. Here is where our feature for showing additional cookie information comes to your aid. Where to find it Suppose you are running one of our paid plans (Standard, Plus or Enterprise), you will have the option to display the Cookie Information in the Preference popup. You can enable it by: Open the Cookie banner tab Go to the **Few readersWhat should I do if I update my store theme?
Updating your Shopify store theme is a common practice to keep your online presence fresh and engaging. However, it often raises concerns about the functionality of essential apps like GDPR/CCPA compliance tools. With Consentmo, rest assured that your transition to a new theme is smooth and your compliance is uninterrupted. Key Steps After a Theme Update App Embed Activation: Post-theme update, it's crucial to ensure that Consentmo's cookie bar is active and functioning correctly.Few readersPrivacy Contact Information for your Privacy request pages
For the Contact Information part of the Privacy request pages, you can set the details directly in the app settings: Setting the contact information Navigate to the Privacy Center tab Make sure you are in the Settings tab In the Privacy Contact Information Set the email on which the visitors can reach out to you in case they havFew readersHow to manually setup the cookie bar in a hydrogen storefront?
The setup consists of two parts. You can check them in the guide below: 1. Adding the cookie bar Start by setting up the cookie bar in your hydrogen project by following these instructions: Install the npm package - consentmo-hydrogen The package contains the CookieBar component that is responsible for displaying the cookie bar on your storefront. Navigate to app/root.jsx file andFew readersHow can the app integrate with Rakuten Advertising?
In order for our app to integrate with Rakuten, certain variables should be set, in order for Rakuten to differentiate the cookie preferences for each customer of your store. You would need to set up the following two variables: <script type="text/javascript"> var rakISenseConsentModule = function () { function rakConsent() { window.__rmuspc = 'YN'; function isl_rc(n) { for (var r = n + "=", t = document.cookie.split(";"), e = 0; e < t.lengFew readersI have a feedback/suggestion for the app
Your feedback and suggestions are invaluable to us, as they help improve our app and better meet your needs. Whether you have an idea for a new feature, a tweak to an existing one, or any other thoughts about how we can enhance your experience, we're all ears! Here’s how you can share your insights: Quick Chat Access: The easiest way to reach us is through the Chat button located at the bottom right corner of your browser. This feature allows for real-time communication, ensuring that yoFew readersHow to Create and link a “Do Not Sell Page" for CCPA Compliance
If your store needs to comply with California Consumer Privacy Act (CCPA) or other U.S. state privacy laws, it’s important to provide a "Do Not Sell or Share My Personal Information" page. This allows your visitors to opt out of the sale or sharing of their personal data for targeted advertising. Steps to Create the Do Not Sell Page If you will be using the Generate Regional Pages option, make sure you have the US is selected as a region **for showing the banner in the ReFew readers(CDCS) Cross-Domain Consent Sharing Functionality
Our app offers Cross-Domain Consent Sharing (CDCS) functionality, an Enterprise feature that ensures consistent user consent across all your sub-domains. Once a visitor sets their cookie preferences on one site, Consentmo applies the same choices to your other domains added in the app settings, cutting out duplicate prompts and enhancing the user experience. ||| Note: This feature is available only to Enterprise plan users and works with specific browser and configuration requirements.Few readersConsentmo Cookie bar working with Ads and Cookie blockers
In the past years, there are many services provided as a native browser features or browser extensions that the web visitors are using worldwide. Some of the mentioned services are making sure that the session of the user does not get interrupted by any pop-ups, ads or other elements that a webpage may have available. How is Consentmo handling such cases In order to maintain your compliance and even with such services and blockers enabled on the visitor's end, Consentmo is designed toFew readersUnderstanding the Analytics and Reports section in the Consentmo App
The Analytics & Reports section in the Consentmo GDPR app provides an overview of how your visitors interact with your cookie banner and privacy tools. It helps you monitor consent performance, track customer privacy requests, and analyze visitor behavior by country and device. To access this section, go to: Shopify Admin → Apps → Consentmo GDPR → Analytics & Reports Cookie Banner Metrics Overview The Cookie banner tab provides an overview of how visitors interact wFew readersDSAR pages - How to Display to visitors for Easy access and Compliance
The Consentmo GDPR app provides an automated way for your visitors to manage their data stored in Shopify. They can do this via the DSAR (data subject access request pages) generated by the app. More on the pages and their purpose and functionality can be checked here: DSAR pages - Explained Link in the footer The easiest way to provide access to the pages is to make them always available in the storefront byFew readersCompliance health center (Compliance checklist)
Learn how the Consentmo Consent Health Check works, what your compliance score means, and how to improve your setup based on global privacy laws like GDPR and CCPA. Optimize your cookie consent for different regions and ensure your store stays compliant.Few readersBehaviour of the banner with the Smart Geotargeting enabled
Learn how Smart Geotargeting in the Consentmo GDPR app changes the Behavior tab of your cookie banner settings. This detailed guide explains how to view and manage region-specific consent models, including EU explicit consent, US opt-out signals, and other regional banner configurations. Discover how each region’s cookie consent behavior appears once Smart Geotargeting is enabled and how to manage these settings directly from the Regions section. Perfect for Shopify store owners aiming for global cookie compliance with GDPR, CCPA, and regional privacy laws.Few readersPrivacy requests- Additional custom identification
Learn how to use Consentmo’s Customer Identification settings in the Privacy Center to request visitor emails for selected privacy actions, while keeping California “Do not sell or share my personal information” opt-outs simple, compliant, and one-click.Few readers