• Google Tag Manager Integration.

  Discover how to seamlessly integrate Google Tag Manager with the Consentmo GDPR app. This guide offers step-by-step instructions, benefits of integration, and ensures your website remains compliant with data privacy regulations.Featured

• Facebook Pixel integration for Consentmo GDPR app

  Facebook Pixel integration - Consentmo GDPR appFeatured

• Google Ads integration for Consentmo GDPR app

  Consentmo GDPR app - Google Ads integrationFeatured

• Google Universal Analytics integration.

  Explore the process of integrating Google Universal Analytics with the Consentmo GDPR app. Our detailed guide breaks down each step, highlights the advantages of combining these tools, and ensures that your website stays in line with data privacy standards.Featured

• Cookie Information Panel - Explained

  Explore the advanced cookie management tools exclusive to Consentmo's Premium Plans (Standard, Plus, and Enterprise). Learn how to display detailed cookie info, add custom cookies, edit existing ones, or even delete obsolete cookies from your store.Featured

• Can I translate the app?

  Consentmo GDPR TranslationFeatured

• Creating lost/deleted Compliance pages

  For your convenience, the Compliance pages are automatically created once you install the app. If you happen to delete any of them and want to get it back, you can do so by downloading the zip file below. In it, you will the files with the HTML contents of the compliance pages . In order to place it in your store, you have to go to Online Store Pages Add page. Then you have to click on the Show HTML button, which will switch the editor to use HTML code. Then you canFeatured

• How can I reach the new features after upgrade?

  Congrats on upgrading! In order to reach the new settings, you simply have to navigate either to the General, Cookie Bar, Design or Translation tabs. Once you do that, keep scrolling until you reach the section with the features marked with the Premium Feature label as shown below: Help Center question On hover for the padlock, you will also getFeatured

• Transparency requirements for the Customer Privacy Laws

  Delve into the transparency mandates outlined by major global privacy regulations, including GDPR, US Compliance Laws, LGPD, PIPEDA, and APPI. Understand what each regulation necessitates businesses to disclose to their customers, ranging from data collection purposes and storage duration to cybersecurity measures. A must-read for businesses aiming for multi-region complianceFeatured

• JavaScript activated on Cookie bar acceptance

  This might be useful if you are adding third-party tracking codes manually or if you want to trigger something only if the customer has accepted the terms in the Cookie bar. You can do this with the following snippet of code:Featured

• Show/Hide the Reject button.

  Explore the step-by-step guide on configuring the Consentmo Cookie bar to show or hide the Reject button. Enhance user experience while adhering to GDPR guidelines, ensuring a balance between transparent choices and website aesthetics.Featured

• CSS for Cookie Bar & Preferences

  As you already may or may not know, you can apply CSS to different elements of the Cookie bar and the Preferences popup. This can be done in the Custom CSS section of the Design tab, as shown here: Help Center questionPopular

• Why the Cookie bar is not shown in my store?

  Troubleshoot why the Consentmo GDPR app's Cookie bar might not appear in your store. Learn to ensure proper app embedding, check regional settings, manage quota limits, and reset browser sessions. For further assistance, reach out to our support at apps-support@consentmo.com.Popular

• Google Analytics 4 (GA4) integration for Consentmo GDPR app

  The integration will be done with an additional script. The script below will block Google Analytics 4 based on a Global Tag. Here is how the script works: Google Analytics 4 will be set based on a condition, which is checking one of the cookies, that are set by our app. This cookie is storing information on which exact cookie group is blocked currently, either based on the initial state, or the preferences of each customer. When the initial state is set to block the Analytics cookie gPopular

• How to translate the app by using metafields?

  In the app settings, locate the Translation tab. There you will see the options for changing the language for all the elements of our app, like Cookie Bar & Preferences popup, Language for the Data Collection text, GDPR/CCPA Request pages and emails, and the GDPR and APPI Compliance pages as well. There you can also find instructions on Integration with translation apps, as well as options to Manage metafields code, as shown in the screenshot below: (https://storage.crisp.chat/usPopular

• Consentmo translation with Translate & Adapt

  Translating the Consentmo app's content through metafields and the Translate & Adapt app. This comprehensive guide covers steps from adding metafields in theme.liquid files to ensuring accurate translations via the Refresh Metafields option.Some readers

• How can the app integrate with Google Consent Mode?

  In order to implement the integration with Google Consent Mode for our app, you would need to take the following steps: Open Shopify Admin. Click on Online Store link in the left menubar. Click on the Actions dropdown button and select Edit Code from there. A new page will open with a list of files on the left side of the screen. Locate the Assets folder and click on it in order to expand it. After that, click on Add a new asset and upload the fileSome readers

• Add a Cookie bar Widget

  Creating a cookie bar widget for your online store can greatly enhance the user experience by allowing customers to easily adjust their cookie preferences at any moment during their visit. This widget acts as a constant point of interaction, fostering transparency and trust between your business and your customers. To add this feature, simply insert the provided script just before the closing </bodytag in your store's theme.liquid file. The process is depicted in the following screenshotSome readers

• Re-Open Cookie bar to change my choice

  Enhanced Cookie Preference Management with the Re-Open Cookie Bar Widget Understanding the dynamic nature of user preferences, we have introduced the Re-Open Cookie Bar Widget in our app. This feature offers a seamless way for visitors to revisit and modify their cookie settings at any point during their browsing session. Where to Find This Feature? Available exclusively for Plus and Enterprise plan users, this widget can be accessed in the Cookie Bar tab, under theSome readers

• Privacy Policy link for each language

  Setting up a multilingual online store involves tailoring various elements, including legal pages like the Privacy Policy, to cater to different languages. By customizing the Privacy Policy link for each language, you ensure clarity and compliance for a diverse customer base. Here's a detailed guide on how to implement different Privacy Policy links for each language in your store: Script Implementation: Begin by downloading and applying the script provided below to the head HTML elSome readers

• Testing the integration with Google Consent Mode

  In order to test if the Google Consent Mode is set properly you should first clear your browser's cookies or open your store through incognito mode and follow those steps: Start off by checking if Google Tag Manager's tags are fired initially, before the Cookie bar is accepted. In order to check if the tags are fired, you can either use Google Tag Manager's preview mode, or if you don't have access to Google Tag Manager use the Google Tag Assistant browser extension which you can doSome readers

• Limit Tracking for customers from Europe and US

  Our app is integrated with Shopify's Consent Tracking API, which helps with the prevention of tracking your customers, based on the GDPR and CCPA laws. In order to limit the tracking for the customers from Europe and US states, you would need to navigate to your Shopify Admin Panel Online Store Preferences Customer Privacy >and in the section for “Choose when marketing and analytics data is collected for customers from the EU, EEA, UK, and Switzerland:” you can select one of theSome readers

• Plans Upgrade and Discount options

  Discover how to seamlessly upgrade your Consentmo plan to unlock premium features. Plus, learn about available discounts and special offers to get the best value for your GDPR compliance journey.Some readers

• Facebook Flag for Limited Data Use (LDU)

  Facebook has recently released a Limited Data Use feature, which will give businesses more control over how their data is used in Facebook's systems. In order for the feature to function, a LDU flag has to be set once a customer opts-out of the Marketing cookie group. The flag indicates that Facebook should limit the use of the customer's personal data. The signal is sent through an array called Data Processing Options. This rule should apply for customers from California only. The implementaSome readers

• The meaning behind the Data collection text

  The purpose of this text is for the visitor/customer in your website to know that by clicking on the above-listed buttons they are giving their consent that we (iSenseLabs LLC) as a processor of information will use the up-listed data (IP and email if registered) in order to execute the request. We keep this information for 12 months and after this period is over, the information gets deleted as per the privacy laws our app is dedicated to. In the text, there is also a link, in whicSome readers

• How is the quota calculated?

  Understanding how the quota is calculated in our app plans is crucial for efficient usage. It's important to note that the quota limit is based on app impressions, which is distinct from the total number of website visitors. Here's an overview of the quota calculation process: Each time a customer or a website visitor opens a page in your store, it counts as one app impression. For instance, if a visitor first lands on the Home page and then navigates to a Product page, this would result in tSome readers

• Receiving a request for customer account deletion

  When a customer submits a deletion request through the Compliance pages and afterward confirms it via email, the request will be logged in the app's Consent Log tab Deletion Requests tab, reference: Note that our app does not delete any customer information for a client's account on your store automatically. The logged deletion requests are for your reference only. Once a customeSome readers

• Limit data collection for customers residing in US

  The option "Limit data collection for customers residing in US states" cannot be enabled for any cookie management app (including ours) since Shopify removed the integration with that option and enabled it only for their cookie management app (the Privacy & Compliance app). Nevertheless, if you have followed our guide on Initial setup for compliance: A Step-By-Step Guide your store will still meet the requirements for all USSome readers

• How can I add the GDPR page to my store front?

  Adding the GDPR Compliance page to your storefront is a key step in ensuring that your online store complies with the GDPR regulations. Here’s how you can integrate the GDPR page into various parts of your Shopify store: Locate Your GDPR Page Link: Firstly, identify the URL of your GDPR page. You can find this link in the article: "Where is my GDPR page, and how can I access it?".Few readers

• Blur the page until the customer gives consent

  In order to blur out the page until the customer gives his consent, please paste the following CSS code in Design Custom CSS:Few readers

• Remove the "Preferences" button

  In the ever-evolving world of online stores, personalizing your website's look and feel is crucial for creating a unique user experience. One aspect of this customization is managing how visitors interact with your store's cookie consent features. If your design preference leans towards a cleaner and more minimalistic cookie bar, you might consider removing the "Preferences" button. This adjustment is not just about aesthetics; it simplifies the user interface, making the cookie consent proceFew readers

• Cookie Bar tab - Explained

  The Cookie bar tab in the app settings was updated and is now separated into three sections, which are Cookie Bar Content, Cookie Bar Behavior, Cookies Management and Cookie Scanner. In each section you can find the following options: Editable text fields for the Cookie bar and Preferences popup, in which the content can be changed in accordFew readers

• Receiving a “Do Not Sell my information” request

  When your customers submit this request from the US Laws Compliance pages and confirm it via email, it will be logged to the app’s Consent Log tab Data Subjects Request section, as shown in the image below: Help Center question Once the request is submitted, our app automatically changes the preferences for tracking the IP to a state where allFew readers

• Block Facebook and Google on the Checkout

  Integrating responsible cookie management and respecting customer preferences is key to maintaining trust and compliance. When it comes to the checkout process, it's essential to handle third-party cookies like Facebook Pixel and Google Analytics with extra care. Here's how our app ensures that cookies are managed correctly during checkout: Dynamic Cookie Blocking: The app blocks cookies on each page load, adapting to the customer's preferences or the app's initial state. Shopify'sFew readers

• Translate the app if my default language is not English

  If your original store language is different from the one in our GDPR/CCPA + Cookie Management app - English, here are the options for translating our solution: You can translate the Cookie bar and the Preferences popup automatically, from the Translation tab Set Language For The Cookie Bar & Preferences popup section (there are more to come). Help Center question (https://gdprstorage.b-cdn.net/faq/img/faq115-updFew readers

• The bar is overlapping with other widgets on my store. How to fix that?

  To fix that, you can change the position of the Cookie bar from Design Position. If this does not work for you, please contact us about the matter. We will find a solution for you. Help Center question If you want the Cookie bar to appear on top of the widget (i.e. a chat widget or other types of widgets you use in your store), you can add the CSS code below to thFew readers

• Translate the app with Langify?

  At the moment, you can translate the Cookie Bar & Preferences popup with Langify in the following two ways: 1. With Metafields Follow the instructions from the FAQ article here: "How to translate the app by using metafields?" Once you have completed the steps there, the texts of the app should be visible in Langify's Metafields section: Help Center question (https://gdprstoFew readers

• How to activate the Cookie bar to load via app embed block?

  With the new changes that Shopify has introduced with Online Store 2.0, they suggest that the apps that inject scripts on the stores, discontinue the use of the Script Tag API and use the theme app extension. Enabling the theme extension (app embed) will load the scripts directly from Shopify’s CDN network. You can do this from the app settings, by clicking on the Enable App Embed option in the banner available once you access the app dashboard. From there, once redirected to the themeFew readers

• Receiving a Google Privacy notification

  If you are using Google Tracking Services in your store and operating within the EU/EEA + UK GDPR regions, you can do the following to comply with their requirements. Please indicate clearly how the Cookies are being used in your store, and if your visitor gave consent through the Cookie Bar, they are aware that their information may be used for personalized and non-personalized ads. A Cookie Consent banner should have the following key components. Cookie Consent Text -Few readers

• Admin testing and design for the Cookie bar

  In order to see the Cookie bar on the storefront for testing and design-changing purposes, you can use the Admin Mode located in the Global Settings tab under the Show Cookie Bar section. It would be best also, to make sure that no regions are selected in the General tab Enable For Specific Regions section, as shown below, when you are using the Admin Mode: (https://storage.crisp.chFew readers

• Adding a link in the Cookie bar

  Enhancing your Cookie bar by adding additional links can provide your users with more detailed information and increase transparency, which is crucial for compliance and trustworthiness. Here's how you can insert an extra link into your Cookie bar: Access the Cookie Bar tab in your dashboard and go to the Cookie Bar Content section. Look for the Cookie Consent Text field where you will input your additional link. Insert the following HTML snippet:Few readers

• Buttons in the Preferences popup

  Managing cookie preferences is a critical aspect of ensuring your website's compliance with data privacy laws. The Preferences Popup in our app provides a streamlined and user-friendly interface for visitors to make informed choices about the cookies they accept or reject. Key Features of the Preferences Popup: Accept All Button: By clicking on Accept ALL, visitors consent to all cookies, overriding the default settings in the Initial State Of The Cookie Bar.Few readers

• Make the Cookie bar and Preferences popup smaller

  Customizing the size of your store's Cookie Bar and Preferences popup is a simple yet effective way to maintain the aesthetic appeal of your website while ensuring compliance with privacy laws. Here's a detailed guide on how to make these elements smaller, enhancing the overall user experience. Steps to Reduce the Size of the Cookie Bar and Preferences Popup: Access Design Settings: Head over to the Design section in your app settings, and look for the Custom CSS option. TFew readers

• Which cookies should be blocked by the Cookie bar?

  We have added the most used cookies in the app. However, if you want to change them, you can do that from Cookie Bar Cookies Management. Modify these cookies only if you are an advanced technical user. More information can be found as well in the following FAQ sections: How to add cookies to the different cookie categories as a free user? How does the Cookie Information Panel work and what dFew readers

• What does the Cookie Scanner do?

  The Cookie Scanner, a crucial tool within the Consentmo GDPR app, plays a pivotal role in maintaining website compliance and enhancing user trust. Located in the Cookie Bar tab under the Cookie Scanner section. This feature is integral for all online stores looking to navigate the complexities of cookie management efficiently. Key Functions of the Cookie Scanner: On-Demand Scan: Accessible to all paid plan users, the on-demand scan provides immediate insights into cooFew readers

• How to comply with the Italian GPDP

  Starting from the 10th of January, 2022 the Italian Garante requires that all websites comply with the newly published regulations for the GDPR Garante’s privacy. By default our app complies with most of the requirements, however, there are specific settings you should be aware of in order to configure the app as per the regulation. Let’s go through the steps one by one: Make sure to add your store's Privacy Policy link. After you haveFew readers

• Message for reaching a quota limit?

  If you are seeing this popup message below, it means that you have reached the Quota Limit of the plan that you are currently using. If you want to understand more about the new plan structure, please check the question:  What is the meaning behind the new plan structure? Now that you are familiar with the plan structure, you should know that the reason for seeing theFew readers

• How to translate the app with Transcy?

  Translating the content of your Cookie bar and Preferences popup is essential for reaching a wider, international audience. Using Transcy, this process becomes straightforward and efficient. Here's a detailed guide to help you through the translation process using Transcy and our app's metafields. Setting Up Metafields for Translation: Start with Metafields: The first step involves setting up metafields for our app. This crucial step lays the groundwork for a seamless translatFew readers

• Notification after personal data change

  Managing personal data efficiently is crucial for maintaining customer trust and complying with privacy laws. Our app facilitates this process by ensuring you're promptly notified whenever a customer updates their personal data. Here’s a comprehensive look at how these notifications work and how you can tailor them to your organizational needs. Immediate Email Notifications: Real-Time Updates: Whenever a customer submits a request and alters their personal data, our system sFew readers

• Differences between GDPR and CCPA-CPRA

  Understanding the nuances between GDPR and CCPA-CPRA is critical for ensuring your store's compliance. Both regulations provide foundational consumer rights, such as the right to be informed, the right of access, and the right to data portability. However, there are distinctions, notably in the right to deletion (termed "erasure" under GDPR) and the right to opt-out, which is a CCPA-CPRA specification that correlates more closely with GDPR's right to withdraw consent. Another significant diffFew readers

• Set compliant as per the French CNIL

  First, you will need to add a Reject All button in the Cookie bar. Please follow the steps in FAQ: How to set up a Reject button on the Cookie bar? Secondly, you should set up an Accept All button. In order to make the Accept button in the Cookie bar to act like an Accept All button, you will simply need to rename the button from Accept Accept All. Then for the option “RegFew readers

• How to hide the Cookie bar on specific URLs?

  In case you want to hide the Cookie bar on a specific page/URL of your store, for example, a landing, newsletter or advertisement page to which the visitor is redirected from Facebook or other social media, you can do this by following the guidelines below. In order for the Cookie bar to be blocked only on tFew readers

• Cookie bar still shows after accepting

  If the cookie bar continues to appear even after accepting cookies, it's likely due to multiple cookie bars being activated on your site. To resolve this issue, you'll need to deactivate or uninstall any additional cookie consent apps you may have running on your Shopify store. Here's what you need to do: Check for Multiple Cookie Bars: Go through your installed apps list to ensure that only one cookie consent app is active. If you find more than one, choose the one you prefer (hopefulFew readers

• Shopify Customer Privacy API integration

  Delve into the intricacies of the Customer Privacy settings in our app. Understand how the Cookie Consent API interacts and ensures GDPR compliance, ensuring a safer user experience on your store.Few readers

• Fixing Hidden Preferences Popup Buttons

  Navigating a website's cookie preferences should be a seamless experience for users. However, sometimes technical issues may arise, such as the buttons on the Preferences popup not being visible. This can hinder the user experience and potentially affect compliance with privacy regulations. To address this, here's a simple CSS tweak you can apply to ensure that all elements in your cookie consent popup are accessible. Steps to Make Preferences Popup Buttons Visible Accessing CustomFew readers

• How can I set the Cookie bar to block marketing, analytics or functionality cookies by default?

  If you want to set the Cookie bar to block marketing cookies, analytics cookies or functionality cookies, you will need to navigate to the Cookie Bar tab Cookie Bar Behavior Initial State Of The Cookie Consent Bar section. From there you will be able to select the following options:  Keep all store cookies until visitor opts-out Block marketing cookies until visitor opts-in Block analytics cookies until visitor opts-in Block functionality cookies until visitor opFew readers

• I am using a premium version of GTranslate. How can I translate the consent bar?

  If you are using a premium version of the GTranslate app for translation, you will need to do an additional configuration on your end in order to make it work with our Consentmo GDPR app. Below you will find instructions on what exactly you would need to do: Open Shopify Admin. Click on Online Store link in the left menubar. Click on the Actions dropdown button and select Edit Code from there. A new page will open with a list of files on the left side of thFew readers

• How to translate the app with T-Lab?

  Translating the Cookie Bar and Preferences Popup in your store is a crucial step to ensure accessibility and compliance, especially if you cater to a diverse, multilingual customer base. Using T-Lab, a translation app, can simplify this process. Here’s a concise guide on how to use T-Lab to translate the content of the Cookie bar and the Preferences popup effectively: Set Up Metafields: Begin by setting up the metafields for the Cookie bar app. Detailed instructions are available in thFew readers

• How the customer consent can be reset or changed?

  Our app sets a cookie immediately after the customer presses one of the buttons from the Cookie bar or the Preferences popup. This cookie's expiration date is set to 12 months, meaning that unless a customer browses from another browser or clears his cookies manually, the bar will not be shown after the acceptance within this period of time. The cookie will be deleted automatically after 12 months, meaning that the Consent Bar will show again and the customer will be able to configure hiFew readers

• How to block Klaviyo from collecting information?

  In order to block the tracking from Klaviyo so that no information is being collected if a customer has opted out of the Marketing cookie group, you would need to add an additional script in your main theme file. Here are the steps that you would need to follow: Open Shopify Admin. Click on Online Store link in the left menubar. Click on the Action dropdown button and select Edit Code from there. A new page will open with a list of files on the left side of the sFew readers

• What are the 90% quota reached emails?

  In the digital era, where data compliance is key, staying informed about your app's usage quota is crucial. The Consentmo app, dedicated to maintaining your store's compliance with cookie regulations, has a built-in system to monitor your quota usage. Once you reach 85% of your plan's quota, you're sent a proactive notification. The Significance of the 90% Quota Email Early Alert System: The email serves as an early alert, indicating that you're approaching the maximum limiFew readers

• Google Optimize integration for Consentmo GDPR app

  The Google Optimize service is getting very popular among Shopify store owners and developers, which are using it for optimizing and improving the performance and the impact of their marketing campaigns or to simply check which parts of the store need optimizing in regard to user interface and experience. Optimize uses the power of Analytics to measure your experiments and leverage your Analytics conversions as experiment objectives. Having said that, the Optimize service is another way of tracFew readers

• Store logo in the Preferences popup

  In our ongoing effort to align the user experience of your store with its visual identity, we are excited to introduce the Preferences Logo feature. This option, found in the Design tab of our app, allows you to upload a custom logo, further harmonizing the design of the cookie bar with your store’s branding. Availability and Applicability The Preferences Logo feature is exclusively available to Plus and Enterprise plan subscribers. It is compatible with both the *Few readers

• Data Collection Text - Explained

  In this article, we will be talking about the Data Collection text that can be seen at the bottom of every Preferences popup in the GDPR/CCPA app. What exactly is this text, what is its purpose, and if and when you can change it - let's discuss. The purpose of this text is for the visitor/customer on your website to know that by clicking on the Cookie bar buttons they are giving their consent that we (iSenseLabs LLC) as a processor of information will useFew readers

• How to translate the app by using ETranslate?

  At the moment, you can translate the Cookie bar & Preferences popup with ETranslate in the following way: Make sure that the Cookie bar and Preferences popup language is set to the original one for the store from the Translation tab of the Consentmo GDPR app Follow the instructions from How to translate the app by using metafields? (https://support.consentmo.com/en/articlFew readers

• Reject All button in the Preferences popup

  If you are running any of our paid plans, you have the option to set a Reject All button in the Preferences popup by changing the Cookie bar layout to either Classic or Modern from the Design tab, as shown here: Below you can see an example of how the layouts look with the reject button added as an option: Preview: Classic: Modern:Few readers

• Email address for notifications from our app

  For an enhanced management experience, our application provides the flexibility to designate a specific email address for receiving notifications, which can differ from the admin email linked to your Shopify account. These notifications encompass a range of updates, from welcome messages upon app installation to reminders about enabling the cookie bar, and alerts when quota limits are reached or nearly reached, among others. To customize your notification preferences: Head over to theFew readers

• Seeing an N/A in the Policy Acceptances tab

  In the context of managing cookie preferences and tracking policy acceptances, encountering 'N/A' (Not Available) entries in your store's Policy Acceptances tab can be a bit puzzling. Let’s demystify this: Guest Customers: When the cookie acceptance or rejection originates from a customer who is not registered or logged into your website, we label these entries as 'Guest Customer'. Limited Data Retrieval: For these 'Guest Customers', it's not possible to retrieve specific data likeFew readers

• Click not detected when using Transcy

  If you're experiencing issues with click detection on your cookie bar when using Transcy's Auto Switch Language feature, particularly with the Customer's Location setting enabled, it's likely due to the feature altering the cookie bar's buttons. This can prevent the click event from registering correctly. Below is a screenshot for reference, showing the setting within the Transcy app that could be causing this issue: Transcy Auto Switch Language Setting (https://gdprstorage.b-cdn.neFew readers

• Translate App for Single Language Stores

  In the digital marketplace, having a cookie bar and preferences popup that aligns with your store's language is essential for seamless customer interaction and compliance. If your store operates in a single language, translating the contents of the Cookie bar and Preferences popup becomes a crucial step. Easy Translation Steps Here's how to efficiently translate your Cookie bar: Accessing Translation Options: Start by navigating to the Translation tab. Here, select Set LanguFew readers

• App effect on Shopify's Conversion Rate?

  The conversion rate of your store might be affected by our app if a customer chooses to block the analytics cookies, or the initial state is set to block the analytics cookies by default. What happens is that on each page refresh only when the cookies are blocked, a session is counted in Shopify's Analytics dashboard, because the cookies are loaded initially and afterwards blocked by our app, which results in duplication of sessions. If the sessions are duplicated, the conversionFew readers

• Translating the Cookie bar with the locale files

  In order to translate the Cookie bar using your theme’s locale files, please follow the below steps. The example given is when the Default store language is English and you need to translate it into German as well: Go to your Shopify Admin. Click on Online Store link located on the left menu bar. Click on the Actions dropdown button and select Edit Code from there. A new page will open with a list of files on the left side of the screen. Scroll down to the LFew readers

• Where is my GDPR page, and how can I access it?

  We have automatically created a GDPR page for you. You can access it from the General tab View GDPR Page. It includes the necessary GDPR tools for your store to be compliant with the EU customer privacy laws.Few readers

• Set compliance for the Canadian PIPEDA?

  Setting up PIPEDA compliance effectively is crucial for stores operating in Canada, as it ensures adherence to the country's privacy laws. Here's a comprehensive guide to establishing compliance in your store: Region-Specific Activation: Start by adjusting the Enable For Specific Regions setting in your store to focus on Canadian Visitors (PIPEDA). This step is essential to ensure that your compliance measures specifically cater to the requirements of Canadian privacy legisFew readers

• I want to uninstall your app. What are the steps that I have to go through?

  We are sorry to hear that you want to uninstall our app. We would appreciate it if you contact us in regards to what you are missing as a feature or if you have any suggestions/complaints. Still, if you are confident about your decision and there is nothing we can do to change your mind, before uninstalling you will have to remove all of our app’s scripts that you have applied to your theme’s files as well as the GDPR/CCPA Compliance pages that are automatically generated when you install our aFew readers

• What is the meaning behind the new plan structure?

  Lately, we were mainly focusing on improving the performance of the app, and here is where the new plans' structure came along. We made several tests in order to inspect the different Shopify Store plans and the amount of usage each plan can have on a daily, weekly, and monthly basis. From here, we decided that the best way to deliver the app performance that we want is to implement this new plan structure. It consists of 4 plans with as follows:  Free Plan - up to 10k App Impressions aFew readers

• I have a feedback/suggestion for the app

  Your feedback and suggestions are invaluable to us, as they help improve our app and better meet your needs. Whether you have an idea for a new feature, a tweak to an existing one, or any other thoughts about how we can enhance your experience, we're all ears! Here’s how you can share your insights: Quick Chat Access: The easiest way to reach us is through the Chat button located at the bottom right corner of your browser. This feature allows for real-time communication, ensuring thatFew readers

• Avoid the loading of Google Fonts

  As of this moment, our app does not provide a solution for the Google Fonts to be blocked initially before consent is given by the visitor via the Cookie bar in your store.  The reason for that is the many different ways this service gets implemented in Shopify-based stores. In some cases, it gets implemented automatically in the theme when you select any new font to be used in the Typography section of the theme customization settings. The other cases, it is through a 3rd party app relatedFew readers

• Customizing the request pages.

  Tailoring the appearance of request pages is vital for maintaining brand consistency and enhancing user experience. With our app, you have the flexibility to customize these pages, especially if you're subscribed to our Plus or Enterprise plans. Customization Features for Paid Plans: Design Customization: Alter the background color and text color to match your brand's aesthetic. Insert custom CSS for detailed styling adjustments, giving you full controFew readers

• Universal Event Tracking integration

  The blocking will be done with an additional script. The script below will block the UET tag based on its Container ID Here is how the script works: UET will be set based on a condition, which is checking one of the cookies that are set by our app. This cookie is storing information on which cookie group is currently blocked, either based on the initial state of your cookie bar, or the cookie preferences of your customers. When the initial state is set to block the Marketing cookie group, or thFew readers

• What is GDPR? What is CCPA-CPRA?

  GDPR (General Data Protection Regulation) The GDPR EU legal framework took full effect on May 25, 2018. Its purpose is to unify the current data protection laws throughout the countries in the European Union and give more power to EU/EEA citizens to protect their personal information. With the hefty penalties from the European Commission, our GDPR module is how you can stay compliant with the latest regulations. Variations of the law name across other countries & languages: GDPR, DFew readers

• Styling of my Compliance pages?

  The Compliance pages generated upon installation of the app, can be found in the Online Store tab under the Pages section. The pages in general are set to inherit the overall styling of the other pages in the store so they can fit in the overall look and design of it. If you are looking to make any adjustments to the pages and their elements, below you can find some useful guidelines on how this can be done by using CSS and applying it to the page HTML directly. Our recommendation on this procFew readers

• How does our app block cookies related to Hotjar?

  To ensure our app effectively blocks cookies set by Hotjar, a manual configuration is necessary within the app's settings. Here's a step-by-step guide to assist you in this process: Understanding the Cookie Information Panel: Before proceeding, it’s crucial to understand how the Cookie Information Panel functions in our app. This panel allows you to manage third-party cookies, including those set by Hotjar. For a detailed understanding of each field within the Cookie InformFew readers

• Downgrade to the Free plan

  You can simply go to the Other Settings tab Upgrade Plan, and scroll down to the bottom of the page where you will see the Free plan section. Click “Choose Free” in order to downgrade:Few readers

• Email address for the data subject requests.

  By default, you can choose to enable or disable the feature of getting notification emails when customers submit Account Edit, Deletion or a "Do Not Sell Rule" request. This feature is accessible through the General tab, under the field Receive An Email When Account Deletion or Edit Request Is Submitted as shown here: Help Center question When this feature is enablFew readers

• Additional steps that I should do after I install the app?

  Yes, we have combined all of the setup information in this Setup Guide. There you will be able to find the most important steps that you would need to address in order for the app to be set properly and in compliance with the law requirements. It also contains points that will help you customize the experience for the store visitors that are interacting with the Cookie bar. If you have any questions on it you can contact us at:Few readers

• I changed my theme. Should I make changes for the app as well?

  After changing your theme you should not make any adjustments to the app itself, however, if you have added any of the below scripts in your theme.liquid file, you will have to apply them to your new theme's theme.liquid file as well. These are the scripts that you should be aware of: Translation - Metafields - If you have added our app’s metafields code to the theme.liquid file of your old theme, in order to translate it, you will have to re-apply them again in theFew readers

• Text in the Cookie bar not changing

  Ensuring that the text within your store's Cookie bar and Preferences popup reflects your latest changes is crucial for maintaining accurate and compliant communication with your visitors. If you notice that the text isn't updating after making modifications in the app settings, the issue might be tied to the app's metafields code within your theme.liquid file. Understanding the Role of Metafields Metafields are a powerful feature in Shopify that allows you to store additional informFew readers

• How does the Admin Mode option work?

  If you are not located in any of the regions the app can be enabled for (GDPR, LGPD, CCPA-CPRA, VCDPA, PIPEDA, APPI) the only way for you to test/try out the app and see the Cookie bar on your storefront (without making it live for your website visitors) is with the Admin Mode option located in the Dashboard Show Cookie Bar. Once the Admin Mode is enabled, make sure to open your store from the View your online store "eye" icon, as shown in the below screenshot: (https://stoFew readers

• Show the Cookie bar only for CCPA-CPRA(California)

  Yes, you can do that from General tab Enable For Specific Regions Enable for California Visitors (CCPA-CPRA). When set this way, the Cookie bar will be visible only for the residents for whom the CCPA-CPRA law applies to. If you need any help, don’t hesitate to contact our support team at: apps-support@consentmo.com or from the Chat button at the bottom right corner of yourFew readers

• Can I have an “X” icon on the Cookie bar and how to configure it?

  This is possible. You only need to select Yes in the Show Close Icon option shown below: Help Center question Once this is done, you will have an “X” icon on the Cookie bar as well. This option can be accessed through the Design tab. The behavior of the “X” icon can be set from the Cookie Bar tab Cookie Bar Behavior section “Action When the "Close/Few readers

• Privacy Policy statement for inactive accounts

  User data should be stored as long as it is useful, or until a customer has requests the data to be erased (the second can happen through the Compliance pages of the app. For more information, please check the following FAQ articles below. Where is my GDPR page, and how can I access it? A customer requested his/her personal data to be removed. How should I handle that? (https://support.consenFew readers

• Policy acceptances and the data requests

  You can track them directly in the app. From the Consent Log tab you can check the - Policy Acceptances, Data Subject Requests and Deletion requests.Few readers

• Adding Description, Provider, and Duration for each cookie

  There are now dedicated fields for description, duration, and provider you can add for each cookie through the Cookie Bar tab Cookies Management section Cookie Information Panel. Help Center question Once you save this, it will show in the Preferences popup under the respective category like this: Help Center question (https://gdprstorage.b-cdn.Few readers

• When will a charge occur after the Free Trial ends?

  When you start using Consentmo, you begin with a complimentary trial period. This trial is an excellent opportunity to explore the features and benefits of the app, ensuring it meets your store's GDPR/CCPA compliance needs. But what happens when this trial period ends? Let's delve into the billing process that follows. The Billing Process Post-Trial Charge Initiation: As soon as the free trial concludes, the app automatically initiates the subscription charge. This tranFew readers

• How to position the Cookie bar in the middle of the screen?

  In order to set the position of Cookie bar in the middle of the screen, please paste the following CSS code in Design Custom CSS:Few readers

• Why are the Cookie bar and Preferences popup not translated by Weglot?

  If the Cookie bar and the Preferences popup are not translated by the translation app - Weglot, you should set them to be translated dynamically, which is an option provided by Weglot. In order to do that, navigate to Weglot’s Settings page, open the Shopify Settings tab and add the CSS selectors .cc-window (for the Cookie bar) and .cc-settings-dialog (for the Preferences popup) using the Add Dynamic option. Check below screenshot reference: Help Center question (https:/Few readers

• What is the Language Detection feature and how exactly does it work?

  Our app currently has the request pages and email for the GDPR and CCPA translated in the following languages: EN, FR, DE, IT, PT, FI, RO, BG, SL, ES, HU, NL, CZ, HR, SV, LV, NO and LT. If your store is multilingual, our app will automatically detect the language in which the customer is currently viewing the store, and it will translate the requests and the emails in the corresponding language. This is only for the Paid plans. If a customer is viewing the store in a language that is not preFew readers

• Change the font family and font size

  Guide to personalizing the font aesthetics on Consentmo's Cookie Bar & Preferences Popup. Head to the Design tab and easily adjust the Font Family and Font Size as per your preferences.Few readers

• What exact cookies is our app setting on your store?

  Our app is setting two cookies on your store, in order for the app to function properly. Here is a brief explanation for these cookies: Cookie name: cookieconsentstatus This cookie will be set as soon as one of the Accept buttons or the Close button is pressed. It holds information about which exact button is pressed. Here is a list of all of the available options for the cookie's contents: dismiss - When the 'Close' button is pressed allow - When the 'AccepFew readers

• How to translate the GDPR app by using Transl8?

  Here is a short guide on how you can achieve this: You should start by adding our app's metafields to your theme.liquid file. You can do this by following the steps in our FAQ section: How to translate the app by using metafields? Once the metafields are added, you will need to navigate to the app settings and refresh them from the Translation tab Refresh Metafields button, asFew readers

• Cookie bar translation using Shopify’s built-in option

  In order to translate our the Cookie bar by importing a CSV file containing the translations, please follow these steps: Apply our app’s metafields code by following the instructions shown in this section of our FAQ page.Few readers

• Change the position of the Cookie bar

  By default, the Cookie bar is displayed at the bottom part of the screen. If you wish to change that, you have to navigate to Design Position. Help Center questionFew readers

• How can I have an Accept All button added to the Cookie bar?

  If you want the Accept button in the Cookie bar to act like an Accept ALL button, you will have the option to do that as well. You will simply need to rename the button from Accept Accept ALL, which can be done from the Cookie Bar tab Cookie Bar Content section Accept Button Text field Then in the Cookie Bar Behavior section set the option for theFew readers

• Store not shown as compliant with Cookiebot scanner

  The cookie scanner by Cookiebot is only able to interact with its own banner script and all external banner scripts are ignored, including our app’s cookie consent bar. However, this does not mean that the cookies are not blocked with our app, it is just that this result is not displayed by the Cookiebot cookie scanner.Few readers

• How to use the data layer set by our app?

  Once the consent bar is enabled, our app will set the consentstatus event within the dataLayer object in your store. Once this event is set, you will be able to access real-time information about which cookie groups has the customer given his consent for. I.e., if a customer has opted-in for all of the cookie groups, all of the categories within the event will be set to true. Here is an example: TheFew readers

• How to change the color of the checkboxes and ticks in the Preferences popup?

  You will need to navigate to the Design tab in the admin of the app and locate the color-changing buttons for the Checkbox Color and the Checkbox Tick Color. Help Center question Once you save the settings here, you can go on the storefront and check the Preferences popup in order to see the changes. Help Center question (https://gdprstorageFew readers

• Consentmo's Privacy Policy and Terms of Service page meaning to the store owners and the store’s customers

  The Consentmo GDPR Compliance app will set a link forwarding to the app’s Privacy Policy and Terms of Service document as part of the Compliance pages, in the confirmation message before submitting any compliance requests, and possibly in the footer of the Preferences popup. This is due to the legal requirement of the app standing between the store customers and the store merchants. But what does this mean for the customers and the store owners? The Privacy Policy of our app states how data isFew readers

• I don't see my question here. How can I contact you?

  You can contact us directly from the Chat button at the bottom right corner of your browser. You can also contact us at apps-support@consentmo.com.Few readers

• What should I do if I update my store theme?

  Updating your Shopify store theme is a common practice to keep your online presence fresh and engaging. However, it often raises concerns about the functionality of essential apps like GDPR/CCPA compliance tools. With Consentmo, rest assured that your transition to a new theme is smooth and your compliance is uninterrupted. Key Steps After a Theme Update App Embed Activation: Post-theme update, it's crucial to ensure that Consentmo's cookie bar is active and functioning corrFew readers

• How to set up a Reject button on the Cookie bar?

  In order for you to set a Reject button, which upon clicking will block all of the cookie groups, you would need to navigate to the Design tab Show Reject Button option, as shown below: Help Center question The text in the button can be changed from the Cookie Bar tab Cookie Bar Content section Reject Button text field: HelpFew readers

• What does this app do, and how does it work?

  Our app lets you easily take control of your privacy policy and consent effort. It will help you have a worldwide compliant store with little to no hassle. IMPORTANT: Make sure that you do not have other similar app(s) or a cookie bar active at the same time.Few readers

• How to add cookies to the different cookie categories as a free user?

  You will need to navigate to the Cookie Bar tab Cookies Management section in the admin side of the app and go to the Cookie Categories. There you will be able do directly click and add/remove/edit any cookie you want. Please check the attached screenshot: Help Center questionFew readers

• How do the statistics in the Dashboard of the app work?

  The graphs under the Daily Accepted Policy and Daily Deletion Requests fields will show the respective requests you have received for the past 7 days. The Quota Limit section shows the app impressions you generated so far based on the total amount of impressions your plan is supporting. This information will update every 6 hours and it will reset each month based on the date thaFew readers

• How the GDPR Compliance page works?

  If a customer wants to edit his data or send a deletion request, he should send a request with his account email. Our app is using the customer data from your Shopify store and searches through all emails of the customers. After the customer submits the request, an email with a link will be sent to the customer email, from where he can edit his personal data, or approve the deletion request. Note: All of the information is taken directly from Shopify. We do not store any personal data,Few readers

• Can I customize my Compliance pages' request email messages?

  In the Free plan, the emails are with white background and blue buttons. This is the default color scheme for all Shopify emails. However, if you switch to either a Plus or Enterprise plan, you will be able to add a custom header, footer and change the button color. You can navigate to this option from the Design tab Email Template Settings field. Check the below reference: Help Center question (httpsFew readers

• How to style the cookie categories' descriptions in the Preferences popup?

  In order to modify the stylings of the cookie categories' descriptions, you will need to navigate to the Design tab in the settings of our app. After that depending on what you require, you should apply one of the CSS code snippets we provided below to the Custom CSS field. To apply the styling to all four of the cookie categories' descriptions, you can apply this CSS code:Few readers

• What should I consider if I already use the PageFly app?

  When the PageFly app is installed, it automatically creates a file called theme.pagefly.liquid in your store’s theme files. That file contains the content of your theme’s theme.liquid file as well as some additional settings required for PageFly’s features to work correctly. If you have applied any of our app’s scripts to the theme.liquid file after installing PageFly, those scripts will not be automatically applied to the theme.pagefly.liquid file. In that case, you will needFew readers

• What is the correct way to scan which cookies are set/blocked on my store?

  In order to properly check which cookies are set/blocked in your store, we recommend installing and using a cookie scanning extension to your browser. We suggest that, as scanning your store's cookies from the site information popup left to the web address will always show that no cookies are blocked. The reason for that is that the cookie scanner in the above-mentioned popup (https://gdprstorage.b-cdn.net/faq/img/website-inFew readers

• What is the difference between the Free and the Premium plans (Standard, Plus, and Enterprise)?

  The Free plan will give you all the required tools to have your store GDPR Compliant. All the tools are free to use and they will be forever free. You do not need to be on a Premium plan to achieve full GDPR compliance. However, the Premium plans will allow your visitors to have a more personalized experience in your store + they are suitable for stores with more than 10k page views a month. In order to check the perks of the paid plan, please go to the Upgrade Plan tab in the adFew readers

• Why is the Cookie bar and the buttons focused by default and how can I update the styling?

  The blue outline focuses on the Cookie bar's elements is there to help users with motor impairments, which could be anything from permanent paralysis to a sprained wrist. These users operate their computer almost entirely with the keyboard or other input device. For those users, focus is critical; it's their primary means of reaching everything on the screen. For that reason, the Web AIM checklist states in section 2.1.1 that all page functionality should be available using the keyboard (htFew readers

• How do we change GDPR compliance for the UK after Brexit?

  For the first 4 to 6 months of 2021, the flow of data between the EU and the UK will remain the same. It all depends on the adequacy decision that the EU will make about the data flow. What does Adequacy mean? ‘Adequacy’ is a term that the EU uses to describe other countries, territories, sectors, or international organizations that it deems to provide an essentially equivalent level of data protection to that which exists within the EU. The UK is seeking adequacy decisions underFew readers

• How to position the Consent Bar in the middle of the screen

  In order to set the position of Cookie bar in the middle of the screen, please paste the following CSS code in Design Custom CSS:Few readers

• The GDPR law is only for the EU/EEA customers, can I activate the Cookie bar only for EU/EEA visitors?

  Yes, you can do that from General Enable For Specific Regions. Once you do that, the Cookie bar will be visible only for the countries below. The EU countries are: Austria, Andorra Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK. The EEA countries are all EFew readers

• A customer requested his/her personal data to be removed. How should I handle that?

  When a customer requests this, you can erase the personal data from the Customers page. You have to locate the customer and then navigate to Customer privacy Erase Personal Data.Few readers

• How can I add a custom email sender for my Compliance pages' request emails?

  This feature is available under the Design tab Email Template Settings field. Check the below reference: Help Center question This option is only available for the merchants that have upgraded to either a Plus or Enterprise plan. If you want to upgrade to a plan that includes this feature, click on the Other Settings tab Upgrade PFew readers

• How can the app integrate with Rakuten Advertising?

  In order for our app to integrate with Rakuten, certain variables should be set, in order for Rakuten to differentiate the cookie preferences for each customer of your store. You would need to set up the following two variables:Few readers

• What happens if a customer submits a request through the Compliance page without having an account?

  When a customer places an order in your store, without having an account registered, Shopify automatically creates a new account for this customer with all of their information, which he/she has inserted during the checkout process. This includes e-mail addresses and physical addresses. Once the account is created, the status of the account is Disabled meaning that the account is there, however the customer cannot access it, because he/she does not have a password yet. In order for tFew readers

• How to configure an 'Accept only necessary cookies' button on your Cookie bar?

  If you would like to configure a button, which upon clicking will allow only the Strictly required cookies to be allowed, here is what you would need to do: Set the initial state of the app to Block marketing & analytics cookies until visitor opts-in. You can do this from Cookie Bar tab Cookie Bar Behavior section Initial state of the Cookie Consent Bar. Make sure that the Regard the Initial State Of The Cookie Consent Bar for the 'Accept' button option is setFew readers

• Can I export the data in the app?

  You can export the data from the Consent Log tab Policy Acceptance, Data Subject Requests, and Deletion Requests sections there. You will find the Export button above the results in each tab, along with the option to select the time frame for which you can download the stats, as shown here: Help Center question The available formats as of now areFew readers

• Console error for set_tracking _consent

  If you've noticed a settrackingconsent error in your Shopify console, it's important to understand its implications and how it affects your store's operation. According to Shopify, for the time being, it's acceptable to encounter this error (a 400 response) in the console. Shopify's system will overlook this error. This means that if your shop is set to Collect before consent all purposes, including cFew readers