Articles on: Frequently Asked Questions (FAQ)

Consentmo Cookie bar working with Ads and Cookie blockers

In the past years, there are many services provided as a native browser features or browser extensions that the web visitors are using worldwide.

Some of the mentioned services are making sure that the session of the user does not get interrupted by any pop-ups, ads or other elements that a webpage may have available.

How is Consentmo handling such cases



In order to maintain your compliance and even with such services and blockers enabled on the visitor's end, Consentmo is designed to still show the cookie bar notice to these visitors and make them aware for the use of cookies in your webpage.

As the said services are acting on a browser level, our solution is not able to completely overcome and overwrite their functionalities. meaning, that we will ensure the showing of the cookie bar to notify them for the use of cookies, but we can not guarantee that for example, the cookies, tracking services, ads etc. will work properly for these users.

What can go wrong when ads and cookie blockers are user:



For example the things that may not work as expected for the webpage experience and tracking of these users:

The analytics cookies and other tracking services may not be set correctly for their session
As some of these services are removing the above-mentioned elements on an HTML level, they may not be able to preview the cookie bar or other elements (pop-ups) in the store in their actual design.
The functionalities or services in the store may not be working correctly for them. Some of these are connected directly to functionality cookies in some cases, and if these are not set correctly in the store it may lead to issues with the user experience

Solution:



So, as per the above points, if you have any reports from users that they are not able to use any of the functionalities of the store of having issue with previewing some of its elements, please make sure to advise them on disabling these services in their browsers.

At the moment our solution is able to show the Cookie bar on the visitor's end even if some of the most popular ads and cookie blockers are used by them, like the Brave browser, AdGuard, uBlock Origin and many more.

If you need assistance on this, please make sure to reach out to our support team, either via chat or at support@consentmo.com. We are here for you!

Updated on: 20/09/2024

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