Articles on: Frequently Asked Questions (FAQ)

Fixing Weglot Translation Issues

When utilizing Weglot for translating the Cookie bar and Preferences popup in your Shopify store, ensuring that they are correctly translated is key. Sometimes, these elements might not automatically translate, but there's a straightforward solution.



Accessing Weglot Settings:
- Start by navigating to the Weglot Settings page within your Shopify dashboard.

Shopify Settings Tab:
- Within Weglot settings, locate and click on the Shopify Settings tab.

Adding CSS Selectors:
- Add .cc-window (for the Cookie bar) and .cc-settings-dialog (for the Preferences popup) selectors.
- Use Weglot's Add Dynamic option for this step.
- Refer to the screenshot for guidance:
Weglot Settings

Guide for Dynamic Content Translation:
- For comprehensive instructions on translating dynamic content, Weglot provides a detailed Guide Page.

Troubleshooting Tips:
- If translations aren’t reflecting, add the .cc-banner selector, then remove it. This process helps refresh the detection of elements by the translation app.
- Ensure that only .cc-settings-dialog and .cc-window remain in the dynamic translation settings.

Seeking Further Assistance:



- Support Availability: If you encounter any difficulties or have questions, our support team is ready to assist. Contact us at support@consentmo.com or through the Chat button at the bottom right corner of your browser.

By following these steps, you can ensure that your store’s cookie consent elements are effectively translated for all your international customers, enhancing user experience and maintaining compliance.

Updated on: 12/01/2024

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