Articles on: Frequently Asked Questions (FAQ)

How does our app block cookies related to Hotjar?

To ensure our app effectively blocks cookies set by Hotjar, a manual configuration is necessary within the app's settings. Here's a step-by-step guide to assist you in this process:

Understanding the Cookie Information Panel:
- Before proceeding, it’s crucial to understand how the Cookie Information Panel functions in our app. This panel allows you to manage third-party cookies, including those set by Hotjar.
- For a detailed understanding of each field within the Cookie Information Panel, refer to the FAQ: "How does the Cookie Information Panel work and what does each field do?". This resource will guide you through the process of adding, editing, and managing cookies.

Identify Hotjar Cookies:
- Compile a list of all cookies that may be set by Hotjar. For a comprehensive list, visit the Hotjar Cookie Information page: Cookies on
- This list will include cookies that Hotjar uses for tracking, analytics, and functional purposes.

Manually Adding Hotjar Cookies:
- Navigate to the Cookie Information Panel in our app’s settings.
- Manually add each Hotjar cookie by specifying its name, duration, provider, and category (such as analytics or functional).
- Ensure that you accurately input the details for each cookie to guarantee effective blocking.

Configuring Cookie Blocking:
- After adding the Hotjar cookies, configure the app to block or allow these cookies based on the visitor’s consent.
- The app will respect the visitor’s cookie preferences and will block or allow Hotjar cookies accordingly.

Testing and Verification:
- Once configured, test your website to ensure that the Hotjar cookies are being blocked or allowed as per the settings.
- You can use browser developer tools to check if these cookies are loaded based on consent preferences.

Seeking Assistance:
- If you encounter any difficulties or need further clarification, our support team is available to assist you.
- Contact us at or use the chat support feature for immediate assistance.

By accurately managing and configuring Hotjar cookies in our app, you can ensure that your website remains compliant with privacy laws, respecting visitor choices regarding cookie usage.

Updated on: 19/12/2023

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