Articles on: Frequently Asked Questions (FAQ)

Receiving a Data Deletion request

When a customer submits a deletion request through the Compliance pages and afterward confirms it via email, the request will be logged in the app's Consent Log tab > Deletion Requests tab, reference:

Note that our app does not delete any customer information for a client's account on your store automatically. The logged deletion requests are for your reference only. Once a customer submits the deletion request, you would need to navigate to the Customers section of your Shopify store, locate the customer and submit a request for erasing personal information as shown here:

Once you press this button, you will request the erasing of the personal data for this particular customer from Shopify. That personal data includes the customer's name, address, email, IP, credit card number and account. Note that it will take a few days for Shopify to completely delete all information in regard to this customer, and they will decline the request if the customer has made an order in the last 6 months (180 days), in case a chargeback occurs.

Note: Only the store owner or a staff member with the Erase customer personal data permission can request a customer's data to be erased. If you are not the store owner and do not have the required permission, the Erase personal data button will be missing from the page.

Updated on: 29/01/2024

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