Articles on: Frequently Asked Questions (FAQ)

Receiving a “Do Not Sell my information” request

When your customers submit this request from the US Laws Compliance pages and confirm it via email, it will be logged to the app’s Consent Log tab > Data Subjects Request section, as shown in the image below:

Even if upon accepting the terms of the Cookie bar in the webpage, you agreed to the selling of your data there, once the request is submitted, our app automatically changes the preferences for tracking the IP to a state where all the cookies are rejected. It also integrates with the Shopify Customer Privacy API by setting the “sale_of_data” value to “false.”

For more information, check the video recording below:

NOTE: The process below only applies to Shopify Plus stores that have the Shopify Audiences app.

Our app does not automatically submit this request for your customers. The logged request is for your reference only. You will need to exclude the customer within the Shopify Audiences app manually. Please note that a customer you exclude is kept from the previously created audiences. However, your store no longer shares its data for future audiences.

As a Store Admin of the shop, You can now follow the steps below:

From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Shopify Audiences.
Click Open app.
Click Customer opt-out.
In the Customer email, enter the email of the customer that you want to opt-out.
Click Submit.

In case you receive a request from your visitors, and you don’t have Shopify Audience installed, you can inform your visitors that Shopify does not sell their information as the term is defined under the US Privacy Law, as shown in the image below:

For more information, check Shopify’s Privacy Policy and look for the United States Regional Privacy Notice section HERE.

NOTE: If you have tracking services installed on your store, like Facebook Pixel, and Google Analytics, you will also need to ensure that your visitor’s information is opt-out accordingly to each of these services upon receiving the request from the Compliance pages of our app.

In case your customer ask about their data and how they are being managed by our app, as a service provider managing the Compliance pages, you can send them the link of our Privacy Policy and Terms of Service and inform them that our app won’t sell their information to any third-party organizations stated under our app's Data Collection and Usage, as shown in the image below:

If you need help with the process, don’t hesitate to contact our support team at: or from the Chat button at the bottom right corner of your browser.

Updated on: 12/02/2024

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