Articles on: Frequently Asked Questions (FAQ)

Seeing an N/A in the Policy Acceptances tab

In the context of managing cookie preferences and tracking policy acceptances, encountering 'N/A' (Not Available) entries in your store's Policy Acceptances tab can be a bit puzzling. Let’s demystify this:

- Guest Customers: When the cookie acceptance or rejection originates from a customer who is not registered or logged into your website, we label these entries as 'Guest Customer'.
- Limited Data Retrieval: For these 'Guest Customers', it's not possible to retrieve specific data like their email or customer ID. This limitation leads to the appearance of 'N/A' under the 'Customer #' column in your Policy Acceptances tab.

Impact on Data and Privacy

- Anonymity: The appearance of 'N/A' ensures the anonymity of non-registered or logged-out users, aligning with privacy standards.
- Data Integrity: It's crucial to understand that these entries are still valid and contribute to the overall understanding of customer interactions with cookie policies.

Tracking Policy Acceptances

- For Registered Users: When registered users accept cookies while logged in, their information (email and customer ID) is captured and displayed accordingly.
- For Guest Users: The 'N/A' entries provide insights into how many visitors interact with your cookie policy without revealing their identity.

Importance in Compliance

- Compliance Reporting: Understanding the volume of 'N/A' entries can be pivotal for compliance reporting and understanding how different segments of your audience interact with your cookie policy.
- Guest vs Registered Insights: These entries give you a clearer picture of guest versus registered user interactions, which can be crucial for optimizing your website's cookie policy approach.

Need Further Clarification?

If you require more information or have any concerns regarding the 'N/A' entries or how they impact your store's policy compliance, feel free to reach out to our support team. Contact us at for detailed assistance and guidance.

Updated on: 14/02/2024

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