Articles on: Frequently Asked Questions (FAQ)

Submitting a GDPR request without an account

Understanding Customer Requests from Compliance Pages without Registered Accounts

In Shopify, when a customer completes a purchase without registering an account, the system doesn't leave their data unrecorded. Instead, Shopify automatically generates an account based on the information provided during the checkout process. This account creation includes capturing essential details like email and physical addresses. However, it's important to note that these auto-generated accounts are marked as Disabled by default. This status indicates the presence of the account without granting the customer immediate access since they haven't set a password yet.

For customers to activate and access their accounts, a store owner must intervene by sending an email invitation. This invitation includes a secure link enabling customers to set their passwords and subsequently access their accounts. This process ensures that customers who haven't proactively registered can still engage with their account settings and utilize functionalities reserved for account holders.

This automated account creation process by Shopify has a direct implication on the functionality of Compliance pages generated by our app. Even if a customer hasn't set up an account personally, any account automatically created by Shopify is valid for submitting requests through the Compliance pages. The key is that the customer must use the email address associated with their order, ensuring a seamless integration between their shopping activities and account-related requests.

Should you encounter any confusion or need assistance in managing such customer requests or understanding the account setup process, our support team is readily available. Contact us at, or use the live chat feature for immediate assistance. We're dedicated to providing clarity and support, ensuring a smooth and compliant customer interaction with your store's Compliance pages.

Updated on: 23/01/2024

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