We are sorry to hear that you want to uninstall our app.

We would appreciate it if you contact us in regards to what you are missing as a feature or if you have any suggestions/complaints.

Still, if you are confident about your decision and there is nothing we can do to change your mind, before uninstalling you will have to remove all of our app’s scripts that you have applied to your theme’s files as well as the GDPR/CCPA Compliance pages that are automatically generated when you install our app.

1. The DSAR Compliance pages can be located and deleted from Online Store > Pages section.

As for our app's scripts that might be applied to your theme, this is a list of the ones you should be aware of:

2. Integrations

If your store is using any of our app’s scripts for integration with other services, they should also be added to the theme.liquid file of your new theme.

Our app has integration scripts for Google Consent Mode, Klaviyo and many more.

You can check if any of them were set in the theme. Here is also a list of the integration that you might have set while using the app:

• Consentmo Knowledge base Integrations section

3. Custom JavaScript Trigger

Our app has a Trigger script that is used for triggering custom JavaScript functionality when the Cookie bar is accepted.

If you have used this script in any of your old theme files, you should make sure to apply it to the new one as well in order to trigger that functionality when the Cookie bar is accepted. More information on that script can be found in this section.

4. Shopify Customer privacy regions

Please note that our app is integrated with the Shopify customer privacy API and the regions you set in the app settings are automatically applied in the store admin Customer privacy section as well.

If you decide to remove the Consentmo app from your store, make sure to de-select the regions there as well, at least until another consent solution is set in the store to ensure the tracking will not be affected by these settings.

Here is a reference on where and how you can do this as well:

Need help?

In case you need any assistance, please make sure to reach out to our support team via live chat or at support@consentmo.com

Updated on: 02/10/2025