Articles on: FAQ

What happens if a customer submits a request through the Compliance page without having an account?

When a customer places an order in your store, without having an account registered, Shopify automatically creates a new account for this customer with all of their information, which he/she has inserted during the checkout process. This includes e-mail addresses and physical addresses. Once the account is created, the status of the account is Disabled meaning that the account is there, however the customer cannot access it, because he/she does not have a password yet. In order for the customer to be able to set his/her own password, the store owner should send an invite to the customer to his/her e-mail with a link, from where they can set up their password and use the account afterward.

This would mean that even if a customer has not created the account himself, he/she will still have an account generated automatically and can submit different types of requests from the Compliance pages, generated by our app, with the e-mail that they have placed their order with.

Updated on: 22/08/2023

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