Articles on: Frequently Asked Questions (FAQ)

Privacy Policy statement for inactive accounts

User data should be stored as long as it is useful, or until a customer has requests the data to be erased (the second can happen through the Compliance pages of the app. For more information, please check the following FAQ articles below.

Where is my GDPR page, and how can I access it?
A customer requested his/her personal data to be removed. How should I handle that?
How the GDPR Compliance page works?

In any case you should have a statement in your store's Privacy Policy on how you are managing the inactive customer information, for what period of time you are storing it and why. We would advise you to set and communicate (in your store’s Privacy Policy) a period of inactivity that will result in data erasure.

If you need any help, don’t hesitate to contact our support team at: or from the Chat button at the bottom right corner of your browser.

Updated on: 19/12/2023

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