Articles on: Frequently Asked Questions (FAQ)

Receiving a Google Privacy notification

If you are using Google Tracking Services in your store and operating within the EU/EEA + UK GDPR regions, you can do the following to comply with their requirements.

Please indicate clearly how the Cookies are being used in your store, and if your visitor gave consent through the Cookie Bar, they are aware that their information may be used for personalized and non-personalized ads.

A Cookie Consent banner should have the following key components.

Cookie Consent Text - Text that informs users that your website stores cookies. It should include a very brief note of why your website uses these cookies. You can use the following text sample below:

“We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking the "Accept" button, you consent to our use of cookies.”

Preference Options - Cookie banners should give users the option to consent, decline, or manage cookie settings when they visit your website.

Privacy Policy - You can also link your privacy policy page that describes your website’s use of cookies, their categories, and how users can manage cookies.

You can edit the Cookie Consent text and the Privacy Policy Link when you navigate to the Cookie Bar tab > Cookie Bar Content, as shown in the image below:

You will also need to provide information about the Google Services you’re using in your store and place it on your Privacy Policy page together with the link to Google’s Policy and Terms site, as shown here:

In case you want to add the link of the Google Policy and Terms site to the Marketing Cookie description of the Preference popup of the Cookie Bar, you can add the following HTML code below;

<a href="" target="_blank"><b>Google Policy</b></a>

You can navigate to the Cookie Bar tab > Cookie Bar Content section > Under the Marketing Cookies description, and paste the HTML code, as shown below:

To avoid common mistakes when implementing Cookie Consent Management in your store, please refer to Google’s EU User Consent Policy and Checklist here:

Please note: The following steps below are in accordance with the recommended settings for the GDPR regions.

Navigate to your Shopify Admin > Settings > Customer Privacy >and in Cookie banner section, you will be able to select which regions you wish the data for your visitors to be collected after they consent for this via the Cookie bar in your store.

Once you access the Cookie banner section you will have the option to Edit this list, and select the Recommended EU+EEA countries and add more locations there if needed, in which you want the data collection to be Collected after consent.

In addition to that, if you have any tracking services set from the Preferences section in your Shopify Admin, it would be best to check the option for "Use Enhanced Ecommerce" for all of them so they can be blocked until consent via the cookie bar is given by the visitor, as shown below:

You can also change the initial state of the cookie groups in the app settings from the Cookie Bar tab > Cookie Bar Behavior section > Initial State Of The Cookie Bar for all the cookie groups to be blocked initially, as shown below:

Please note: The following instructions are optional depending on which specific Google Tracking Services you use and how they were installed in your store. In case they were added via a script to your theme files, you can follow the guide in our FAQ sections below:

Google Tag Manager integration for Consentmo GDPR app

Google Universal Analytics integration for Consentmo GDPR app

Google Analytics 4 (GA4) integration for Consentmo GDPR app

Google Ads integration for Consentmo GDPR app

Once the above-listed steps are followed, the Google Tracking Services will be blocked, and it will only run depending on the consent given by your visitors through the Cookie Bar and Preference popup.

If you need help with the process, don’t hesitate to contact our support team at: or from the Chat button at the bottom right corner of your browser.

Updated on: 09/02/2024

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