Articles on: Troubleshooting

Why is the Cookie bar not showing for me?

One of the most common issues with the Cookie bar is that you may not be able to preview it on your end.

In such cases, there are some points you may need to check in order to see what exactly is the reason for that.

⚠️Before testing the preview of the Cookie bar in your store, please make sure to enable the App Embed option for the Consentmo GDPR app in the store settings as shown in the following article:
* How to activate the Cookie bar to load via app embed block?

One of the most popular reasons for the bar not to be shown on your end is the location. In the General tab of the app, there is a section where you can choose the areas in which the cookie bar should be shown.

If your location is outside any of the separate regions available there, like GDPR (EU +EEA), LGPD(Brazil), CCPA-CPRA (California), VCDPA (Virginia), CPA (Colorado), CTDPA (Connecticut), UCPA (Utah), APPI (Japan) and PIPEDA (Canada), you have a couple more options to preview the Cookie bar on your store.

One of them is to use a VPN connection and set your IP to either of the countries or areas the Cookie bar is enabled for. You can find some Free VPN options available below:

- Urban VPN Proxy

- Free VPN with no ads and no speed limits | Proton VPN

- Fast & Secure VPN You Can Trust | Free VPN Server | PrivadoVPN

The other option that you have is to use the Admin Mode feature of the app, which will allow only you to preview the Cookie bar, as a store admin. In order for this to work, you need to open the store from the Shopify Admin and do it in the same browser where you are logged in to Shopify.

If you are running a Plus or an Enterprise plan, you can also switch on the option for the Cookie bar to be shown globally from the General tab of the app.

Another reason why the Cookie bar may not be showing for you is if you have already interacted with it in the browser where you are testing this. In this case, you can simply clear the browser’s cookies and cache and refresh the page or use an incognito window. Using another browser or device is also an option.

You also may have exceeded your app impressions quota limit, and if this happens, the Cookie bar stops showing in your store. If that is the case you can check if a notification is received on your admin email. Additionally, check the App Impressions Count in the Dashboard of the app, as shown below:

If none of this works, you can always reach out to our support team at: so they can look into this further.

Updated on: 19/04/2024

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