Dashboard

• Enabling the Cookie banner

  Where is the option located The first place where the option will be visible for you is the Dashboard of the app, once you enable it in the theme. While the app is enabled in the theme, the status bar will be showing for you to indicate the state of the cookie banner. The option to change the state of the cookie bFew readers

• Dashboard statistics - what each sections means

  If you navigate to the Dashboard section of our app, you will notice the following graphics below: There you will be able to find the following sections and information on the activity of the visitors towards the cookie bar and overall. Stats Available for Free and Standard Users For our Free and Standard plan users, the updated dashboard provides important data such as: ConseFew readers

Translation

• How to Customize Language Settings for DSAR Pages and Request Emails

  Optimize your user experience by easily changing the language of Compliance Pages and GDPR Request Emails on Consentmo's premium plans. View our demo for a step-by-step guide on customization.Featured

Cookie Banner Settings

• Initial state of the Cookies and buttons setup

  Learn how to configure the initial state of cookies for user consent in your store. Navigate through our app settings for optimal privacy compliance, ensuring a tailored experience for your visitors.Featured

• Editing the Text of the Cookie bar and Preference popup

  Customize your Cookie Bar and Preference Popup text seamlessly in Consentmo. Navigate to the Cookie Bar tab to tailor messages, add privacy policy links, and ensure clear communication with visitors.Featured

• Privacy widget - Re-open cookie bar

  Where to Find This Feature? Available exclusively for Plus and Enterprise plan users, this widget can be found with the below steps Go to the Consent banner tab Open the Privacy widget section. Customization Options: Position & Appearance: Choose the widget's placement on your page and decide between a text button or an icon format. (https://gSome readers

• Cookies Declaration Table - Explained

  Discover how to effortlessly add a comprehensive list of cookies used in your store to your Privacy Policy page with our Cookie Information Table feature. Located in the Cookie Bar tab, this tool categorizes cookies for easy copying and integration into any page. Learn more in our tutorial about managing cookie descriptions and categories for enhanced customer privacy compliance."Few readers

• Bulk Import and Export cookies using a CSV file

  You now have the option to Import and Export cookies on a CSV file by going to the Cookies management tab Manage cookies section Import and Export options, as shown below: This feature is available for Plus, and Enterprise plan users. Importing a list of cookies You have the option to Import a custom list of cookies from a CSV file. A Sample CSV file can be downloaded from the Import modal by clicking on the sample CSV template (https://stoFew readers

• Resetting Your Customer’s Consent Preferences

  If you’re currently using our Plus or Enterprise plans, you’ll have the option to Reset your Customer’s Consent Preferences. Where is the option located? Go to the Settings tab Open the Reset customer preferences section, as shown below: What options you have for the consent reset Reset All Consents By selecting the Reset all visitors bFew readers

• Delaying Your Cookie Banner Display: Simple Configuration Guide

  Option for delay the showing of the cookie bar in the store. Discover how to configure a delay for your cookie banner to improve visitor engagement. Exclusive to Plus and Enterprise plans, easily adjust the timing within your Consent banner settings.Few readers

• Show/hide cookie banner on certain pages

  Here is a guide on how the cookie banner can be shown only on the home page of the store or hidden from showing on certain pages. Show on Home page only In case you need the cookie banner to show only on the home page of the store, please follow these steps: Go to the Consent banner tab Open the Behavior section Scroll down to Interaction and display controls For the Show on home page only option, toggle On the slider A reference on the proceFew readers

• Explicit vs Implied consent

  Explore the differences between explicit and implied consent for cookie banners, with tips on GDPR compliance and best practices for setting consent preferences. Learn why explicit consent is recommended and the risks associated with implied consent.Few readers

• Customizing Cookie Consent Duration

  Discover how to customize the duration of cookie consent records and ensure compliance with privacy laws. Learn to adjust cookie banner settings easily within our app for optimal user experience.Few readers

Help center

• How to get Support?

  Once you access the app settings, there you have the option to contact our support team, by clicking the Support option on top of the page and from there select either, Diagnose my site, Chat or you can also click the Frequently Ask Questions, as shown below: As also shown above, if you need help with the setup of the app, there is a dedicated button Get setup assistance, which willFew readers

DSAR pages

• DSAR pages and Request Emails and Pages - Explained

  Merchants are regularly confused when it comes to the relation between the GDPR Compliance Pages and the Request Emails and Request Pages. In this blog post, we will dive into more details in order to show what each one of these do. What are the DSAR (Data Subject Access Requests) pages and how do they work? The DSAR pages include all the necessary GDPR types of requests your store needs in order to be compliant with the customer prFew readers

General

• Email address for notifications from Consentmo app

  By default, all notifications from our app are delivered to the Admin email address of the store. In case you need to receive these on another custom email address, check the below guide on how to do this. General notifications from the app To customize your notification preferences: Go to the Settings tab Open the App notifications section In the Merchant email field, add the email address on which you want to receive notification from us for tFew readers

• Viewing and Generating the DSAR pages

  View the pages In order to view the DSAR (Data Subject Access Requests) pages generated for your store upon installation of our app, you can navigate to the Policies tab DSAR pages section, as shown below: Generate the pages In case you are running one of our paid plans(Standard, Plus, or Enterprise) and need an additional page or accidenFew readers

Design

• Close the Preferences popup - Click away option

  There is an option for the Preferences modal of the cookie bar to be closed with a click-away function. Where to find it? To enable the option, please follow the steps here: Go to the Consent banner tab Open the Behavior page Find the Interaction and display controls section Toggle the Dismiss on outside click or depending on your preferences How it works? It gives you the option to enable closing of the PrefFeatured

• Changing the Cookie Bar layout and position

  Position options If you want to change the position of the Cookie banner, you can navigate to: Consent banner Design tab Select the Banner view Position The center and corner possitions (bottom and top, left/right) are only available in the Classic and the Modern layouts. The Dialog view, if selected, is only available for a cenFew readers

• Enabling the “Reject” button and “Close/ X” option

  Setting a Reject button In the app settings, there is an option to enable a “Reject Button” on the cookies bar. To manage the showing of the ' Reject' button on the cookie bar, follow these steps: Go to the Consent banner tab Open the Behavior section In the Cookie banner behavior, you have several options for showing the Reject button in the cookie bar in combination with other buttons as well: Accept / Reject / Preferences - RecommandeFew readers

• Custom CSS options

  You can apply CSS to different elements of the Cookie bar and the Preferences popup. This can be done by following these steps: Open the Consent banner tab Go to Design Find the Custom CSS section To know more about the specific Selectors we use for the Cookie Bar and Preference popup; please refer to this FAQ: Which are the CSS selectors for the Cookie bar and the Preferences popup? (/en/article/which-areFew readers

• Customizing the DSAR emails settings

  These are the emails your customers will receive after submitting a request through the DSAR Pages Where to customize the emails? If you want to customize the email template for the DSAR (Data Subject Access Requests) pages’ request email you can follow these steps: Go to the Policies tab Open the DSAR emails section Check the DSAR email templates options (https://gdprstFew readers

• Adaptive Mobile Experience: Enhanced Mobile View for Cookie Banner

  Discover how the Adaptive Mobile Experience (AME) feature in the Consentmo GDPR app enhances the browsing experience for mobile users by providing a native feel for iOS and Android devices. Learn how to activate this feature and customize your mobile consent banner for better user engagement.Few readers

• Customizing the DSAR Request Page Settings

  Once a DSAR (Data Subject Access Requests) request is submitted, customers receive an automated email confirming their submission - the DSAR email. This email includes a link to their Request Page, where they can track their request status and adjust their data preferences. Example for the request page from an account edit request:* Where to customize the pages? IfFew readers

• Adding your store Logo to the Preference popup

  If you are looking to match the Cookie bar with the overall design and branding of the store, you have the option to add your Store Logo in the Preference popup. Where to find it Go to the Consent banner tab Design section Scroll down to the Logo option, and turn it on Upload the logo and save the changes The option is availFew readers

Integrations

• Consentmo - Checkout Extensibility

  Offer your customers the ability to provide consent with our cookie banner that loads inside your checkout with the latest checkout extensibility from Consentmo - Build for ShopifyFeatured

• Global Privacy Control (GPC) integration - Consentmo

  The Global Privacy Control (GPC) is a privacy standard designed to give users more control over their personal information online. It allows users to signal their privacy preferences to websites and online services automatically. With GPC, users can set their preferences once through their web browser or other tools, indicating whether they want their data to be collected, shared, or sold. Websites and services that adhere to the GPC standard are obligated to respect these preferences, proFew readers

• TCF v2.2 Compliance - Consentmo

  The Transparency & Consent Framework (TCF) version 2.2, developed by the Interactive Advertising Bureau (IAB) Europe, is a standard designed to help ensure digital advertising continues to respect users' choices and align with the General Data Protection Regulation (GDPR). It aims to provide a clearer communication path between publishers, advertisers, and users regarding data usage and consent. Recently, Consentmo has been approved as a Consent Management Platform (CMP) byFew readers

Consent Log

• Tracking the Policy Acceptance in your store

  The Consentmo GDPR Compliance app offers detailed information on the cookie bar interactions in the Cookie management tab, specifically within the Consent records section. Acceptance stats This feature presents a detailed view of how visitors engage with the Cookie bar, allowing you to monitor acceptance or rejection rates of different cookie categories. Here's how you can access these insights: (https://storage.crisp.chat/users/helpdesk/website/b07f7406951a400Few readers

• Filtering and Exporting the Data Subject Access Requests (DSAR)

  Filtering To filter the request made based on the specific Compliance page in your store, you can navigate to the Cookie management tab DSAR management section, as shown below: There, you will have the option to see the requests being made from each Compliance page you generate from our app.Few readers

• Showing the Requests made from the DSAR pages

  Where to find the records Navigate to the Cookie management tab Open the DSAR management section You can also filter the requests by: Date - Select a period for which the requests should be shown Source of request - which DSAR (Data Subject Access Requests) page it was sent from Request Type - Edit profile, Personal Info Request, Customer Deletion Request etc. (https://gdprstorage.b-cFew readers