Dashboard

• Enabling the Cookie Bar

  When you navigate to the Consent banner Show Cookie bar section, there you will have the following three options: Enable - Once you choose this option, the Cookie Bar will be shown on your store to the specific regions you enable the Cookie bar for. Disable - You may use this option if you would like to test if our app causes a conflict with another app or with your storFew readers

• The meaning behind the Statistics shown in the Dashboard

  If you navigate to the Dashboard section of our app, you will notice the following graphics below: There you will be able to find the following sections and information on the activity of the visitors towards the cookie bar and overall. Features Available for Free and Standard Users For our Free and Standard plan users, the updated dashboard provides important data such as: CoFew readers

Translation

• Changing the Language of the DSAR Pages and Request emails

  Optimize your user experience by easily changing the language of Compliance Pages and GDPR Request Emails on Consentmo's premium plans. View our demo for a step-by-step guide on customization.Featured

• Setting up the Default Language of the Cookie Bar

  Easily set the default language for the Consentmo Cookie Bar & Preference popup on Shopify. Dive into our guide, switch between popular languages, and ensure your site communicates clearly with your audience. Remember to refresh metafields after changes for seamless integration.Featured

Cookie Bar Settings

• Initial state of the Cookies and buttons setup

  Learn how to configure the initial state of cookies for user consent in your store. Navigate through our app settings for optimal privacy compliance, ensuring a tailored experience for your visitors.Featured

• Editing the Text of the Cookie bar and Preference popup

  Customize your Cookie Bar and Preference Popup text seamlessly in Consentmo. Navigate to the Cookie Bar tab to tailor messages, add privacy policy links, and ensure clear communication with visitors.Featured

• Re-Open Cookie bar to change my choice

  Where to Find This Feature? Available exclusively for Plus and Enterprise plan users, this widget can be found with the below steps Go to the Consent banner tab Open the Widget section. Customization Options: Position & Appearance: Choose the widget's placement on your page and decide between a text button or an icon format. Text Button: TailorSome readers

• Cookies Declaration Table - Explained

  Discover how to effortlessly add a comprehensive list of cookies used in your store to your Privacy Policy page with our Cookie Information Table feature. Located in the Cookie Bar tab, this tool categorizes cookies for easy copying and integration into any page. Learn more in our tutorial about managing cookie descriptions and categories for enhanced customer privacy compliance."Few readers

• Bulk Import and Export cookies using a CSV file

  You now have the option to Import and Export cookies on a CSV file by going to the Cookies management tab Manage cookies section Import/Export option, as shown below: This feature is available for Standard, Plus, and Enterprise plan users. Creating a list of cookies You can check information on how to populate the CSV file correctly, as shown below: YFew readers

• Resetting Your Customer’s Consent Preferences

  If you’re currently using our Plus or Enterprise plans, you’ll have the option to Reset your Customer’s Consent Preferences by navigating to the Settings tab Reset customer consent preferences section, as shown below: You can refer to the following options below: Reset All Consents - By clicking this button, it will reset all your Customer’s Consent Preferences so that thFew readers

Help center

• How to get Support?

  Once you access the app settings, there you have the option to contact our support team, by clicking the Support option on top of the page and from there select either, Diagnose my site, Chat or you can also click the Frequently Ask Questions, as shown below: As also shown above, if you need help with the setup of the app, there is a dedicated button Get setup assistance, which willFew readers

Compliance pages

• Compliance pages and Request Emails and Pages - Explained

  Merchants are regularly confused when it comes to the relation between the GDPR Compliance Pages and the Request Emails and Request Pages. In this blog post, we will dive into more details in order to show what each one of these do. What are the GDPR/CCPA Compliance pages and how do they work? The Compliance pages include all the necessary GDPR types of requests your store needs in order to be compliant with the customer privacy laws reFew readers

General

• Viewing and Generating the Compliance pages

  In order to view the Compliance pages generated for your store upon installation of our app, you can navigate to the Settings tab Compliance section, as shown in the image below: In case you are running one of our paid plans, such as Standard, Plus, or Enterprise, and accidentally deleted your store's Compliance pages, you can generate the page again by navigating to the SettinFew readers

Design

• Close the Preferences popup - Click away option

  There is an option for the Preferences modal of the cookie bar to be closed with a click-away function. Where to find it? To enable the option, please follow the steps here: Go to the Consent banner tab Open the Design tab Find the Click away popup option Toggle it or depending on your preferences How it works? It gives you the option to enable closing of the Preferences modal, of the Cookie bar, not onlyFeatured

• Changing the Cookie Bar layout and position

  If you want to change the position of the Cookie Bar, you can navigate to the Consent banner Design tab Position, as shown in the image below:Few readers

• CSS customization

  You can apply CSS to different elements of the Cookie bar and the Preferences popup. This can be done in the Custom CSS section in the Consent banner Design tab, as shown here: To know more about the specific Selectors we use for the Cookie Bar and Preference popup; please refer to this FAQ: Which are the CSS selectors for the Cookie bar and the Preferences popup? (/en/article/whFew readers

• Enabling the “Reject” button and “Close/ X” Icon

  You also have the option to Enable a “Reject Button” on the cookies bar. For this, you can navigate to the Consent banner tab Design section as shown below: In the same section, you can also enable a “Close/X icon” that will show on the cookie bar too, by toggling the “Yes” button, as shown in the image below: (https://storage.crisp.chat/users/helpdesk/website/b07fFew readers

• Customizing the DSAR emails settings

  These are the emails your customers will receive after submitting a request through the DSAR Pages. Where to customize the emails? If you want to customize the email template for the DSAR pages’ request email you can follow these steps: Go to the Settings tab Open the Compliance section Check the DSAR email templates options (https://gdprstorage.b-cdn.net/faq/gif/DSAR-email-teFew readers

• Customizing the DSAR Request Page Settings

  Once a DSAR request is submitted, customers receive an automated email confirming their submission - the DSAR email. This email includes a link to their Request Page, where they can track their request status and adjust their data preferences. Example for the request page from an account edit request:* Where to customize the pages? If you want to customize the pageFew readers

• Adding your store Logo to the Preference popup

  If you are looking to match the Cookie bar with the overall design and branding of the store, you have the option to add your Store Logo in the Preference popup. You can navigate to the Consent banner tab Design section and Choose between Classic or Modern Bar layout then the Upload Logo feature will show, as demonstrated in the screenshot below: Note: The feature isFew readers

• Consentmo GDPR app: Adaptive Mobile Experience

  The Adaptive Mobile Experience feature is a new addition to the Consentmo GDPR app designed to improve mobile users' experience. It offers a banner that mimics the native OS experience, making it easier for users to opt in and opt out of consent requests. Enabling the Native Mobile View can significantly boost mobile user acceptance rates by providing a more intuitive and seamless experience. This feature ensures that the consent banner is user-friendly and matches the look and feel ofFew readers

Integrations

• Hydrogen (Headless) Integration

  For Shopify Hydrogen users, integrating a robust cookie consent tool is now seamless and effective with Consentmo GDPR. As the digital landscape evolves, ensuring your headless webpages comply with privacy laws is crucial. This is where Consentmo GDPR steps in, offering a tailored solution for Hydrogen-based stores. Discover the integration possibilities by visiting the Integrations tab in the Consentmo GDPR app. Here, a clear path to integrating with Hydrogen stores is laid out, as depictFew readers

• Global Privacy Control (GPC) integration

  The Global Privacy Control (GPC) is a privacy standard designed to give users more control over their personal information online. It allows users to signal their privacy preferences to websites and online services automatically. With GPC, users can set their preferences once through their web browser or other tools, indicating whether they want their data to be collected, shared, or sold. Websites and services that adhere to the GPC standard are obligated to respect these preferences, proFew readers

• Consentmo TCF v2.2 Compliance

  The Transparency & Consent Framework (TCF) version 2.2, developed by the Interactive Advertising Bureau (IAB) Europe, is a standard designed to help ensure digital advertising continues to respect users' choices and align with the General Data Protection Regulation (GDPR). It aims to provide a clearer communication path between publishers, advertisers, and users regarding data usage and consent. Recently, Consentmo has been approved as a Consent Management Platform (CMP) byFew readers

Consent Log

• Tracking the Policy Acceptance in your store

  Understanding visitor interactions with your site’s Cookie Consent preferences is crucial for maintaining compliance and optimizing user experience. The Consentmo GDPR Compliance app offers comprehensive tracking capabilities through its Consent Log tab, specifically within the Consent records section. Acceptance stats This feature presents a detailed view of how visitors engage with the Cookie Consent bar, allowing you to monitor acceptance or rejection rates of different cookieFew readers

• Filtering and Exporting the Data Subjects Request

  In case you want to filter the request made based on the specific Compliance page in your store, you can navigate to the Consent Log tab Data Subjects Request section, as shown below: Help Center question There, you will have the option to see the requests being made from each Compliance page you generate from our app.Few readers

• Showing the Requests made from the DSAR pages

  Where to find the records Navigate to the Consent Log tab Open the Data Subjects Request section You can also filter the requests by: Source of request - which DSAR page it was sent from Request Type - Edit profile, Personal Info Request, Customer Deletion Request etc. Exporting the data You can also check how this data, filterFew readers

Upgrade Plan

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• Email address for notifications from Consentmo app

  By default, all notifications from our app are delivered to the Admin email address of the store. In case you need to receive these on another custom email address, check the below guide on how to do this. General notifications from the app To customize your notification preferences: Go to the Settings tab Open the App notifications section In the Primary email address field, add the custom email address on which you want to receive notificationFew readers