• Change my cookies choice (footer link)

  Can I re-open the Preferences popup to change my choice of cookies from the footerFeatured

• Cookies management section - Explained

  Explore the advanced cookie management tools exclusive to Consentmo's Premium Plans (Standard, Plus, and Enterprise). Learn how to display detailed cookie info, add custom cookies, edit existing ones, or even delete obsolete cookies from your store.Featured

• Transparency requirements for the each law

  Delve into the transparency mandates outlined by major global privacy regulations, including GDPR, US Compliance Laws, LGPD, PIPEDA, and APPI. Understand what each regulation necessitates businesses to disclose to their customers, ranging from data collection purposes and storage duration to cybersecurity measures. A must-read for businesses aiming for multi-region complianceFeatured

• How can I reach the new features after upgrade?

  Congrats on upgrading! In order to reach the new settings, you simply have to navigate either to the General, Cookie Bar, Design or Translation tabs. Once you do that, keep scrolling until you reach the section with the features marked with the Premium label as shown below: On hover for the Premium Feature label, you will also get information for which plans the feature is available for FrFeatured

• JavaScript activated on Cookie bar acceptance

  This might be useful if you are adding third-party tracking codes manually or if you want to trigger something only if the customer has accepted the terms in the Cookie bar. You can do this with the following snippet of code:Featured

• Setting a Google Compliant banner

  Setting a Google Compliant bannerFeatured

• Why the Cookie bar is not shown in my store?

  Troubleshoot why the Consentmo GDPR app's Cookie bar might not appear in your store. Learn to ensure proper app embedding, check regional settings, manage quota limits, and reset browser sessions. For further assistance, reach out to our support at apps-support@consentmo.com.Some readers

• Add a Cookie bar Widget

  Creating a cookie bar widget for your online store can greatly enhance the user experience by allowing customers to easily adjust their cookie preferences at any moment during their visit. This widget acts as a constant point of interaction, fostering transparency and trust between your business and your customers. To add this feature, simply insert the provided script just before the closing </bodytag in your store's theme.liquid file. The process is depicted in the following screenshotSome readers

• Limit Tracking for different countries

  Our app is integrated with Shopify's Consent Tracking API, which helps with the prevention of tracking your customers, based on the regulations set by the GDPR and may other Customer Privacy laws. In order to limit the tracking for the customers from Europe, you would need to navigateto your Shopify Admin Settings Customer Privacy >and in Cookie banner section, you will be able to select which regions you wish the data for your visitors to be collected after they consent fSome readers

• Re-Open Cookie bar to change my choice

  Enhanced Cookie Preference Management with the Re-Open Cookie Bar Widget Understanding the dynamic nature of user preferences, we have introduced the Re-Open Cookie Bar Widget in our app. This feature offers a seamless way for visitors to revisit and modify their cookie settings at any point during their browsing session. Where to Find This Feature? Available exclusively for Plus and Enterprise plan users, this widget can be accessed in the Cookie Bar Settings tab,Some readers

• Fix overlapping with other Widgets

  Encountering issues with the Cookie bar overlapping other widgets on your store? Here's how you can seamlessly adjust its position to ensure a smooth and unobtrusive browsing experience for your visitors. Positioning the Cookie Bar Design Adjustments: Navigate to Design Position in your app settings. This allows you to alter the placement of the Cookie bar, potentially resolving any overlap issues. (https://storage.crisp.chat/users/helpdesk/website/b07f7406951a4000/positioSome readers

• Privacy Policy link for each language

  Setting up a multilingual online store involves tailoring various elements, including legal pages like the Privacy Policy, to cater to different languages. By customizing the Privacy Policy link for each language, you ensure clarity and compliance for a diverse customer base. Here's a detailed guide on how to implement different Privacy Policy links for each language in your store: Script Implementation: Begin by downloading and applying the script provided below to the head HTML elSome readers

• Facebook Flag for Limited Data Use (LDU)

  Facebook has recently released a Limited Data Use feature, which will give businesses more control over how their data is used in Facebook's systems. In order for the feature to function, a LDU flag has to be set once a customer opts-out of the Marketing cookie group. The flag indicates that Facebook should limit the use of the customer's personal data. The signal is sent through an array called Data Processing Options. This rule should apply for customers from California only. The implementaSome readers

• Uninstalling the Consentmo App

  We are sorry to hear that you want to uninstall our app. We would appreciate it if you contact us in regards to what you are missing as a feature or if you have any suggestions/complaints. Still, if you are confident about your decision and there is nothing we can do to change your mind, before uninstalling you will have to remove all of our app’s scripts that you have applied to your theme’s files as well as the GDPR/CCPA Compliance pages that are automatically generated when you install our aSome readers

• Receiving a Data Deletion request

  When a customer submits a deletion request through the Compliance pages and afterward confirms it via email, the request will be logged in the app's Consent Log tab Data Subject Requests tab. The Deletion request can be filtered in the Consent log tab adding a filter for Request Type, as shown below: Help Center question TheSome readers

• The meaning behind the Data collection text

  The text we are referring to here, is the following: "By clicking on the above buttons, I give my consent on collecting my IP and email (if registered). For more check GDPR Compliance"* The purpose of this text is for the visitor/customer in your website to know that by clicking on the above-listed buttons they are giving their consent that we (iSenseLabs LLC) as a processor of information will use the up-listed data (IP and email if registered) in order to execute the request. WeSome readers

• Default Blocking of Certain Cookie Types

  Creating a compliant and user-friendly website experience involves more than just displaying a cookie consent bar. It's crucial to align your cookie settings with regional laws and user preferences. For those looking to set default blocks on marketing, analytics, or functionality cookies, here's a straightforward guide: Steps to Set Default Cookies to be blocked: Accessing Cookie Bar Settings: Start by navigating to the Cookie Bar Settings tab in your website's backend.Few readers

• Shopify Customer Privacy API integration

  Delve into the intricacies of the Customer Privacy settings in our app. Understand how the Cookie Consent API interacts and ensures GDPR compliance, ensuring a safer user experience on your store.Few readers

• How is the quota calculated?

  Understanding how the quota is calculated in the Free plan is crucial for efficient usage. It's important to note that the quota limit is based on app impressions, which is distinct from the total number of website visitors. Here's an overview of the quota calculation process: Each time a customer or a website visitor opens a page in your store, it counts as one app impression. For instance, if a visitor first lands on the Home page and then navigates to a Product page, this would result inFew readers

• Data Collection Text - Explained

  In this article, we will be talking about the Data Collection text that can be seen at the bottom of every Preferences popup in the Consentmo app. What exactly is this text, what is its purpose, and if and when you can change it - let's discuss. The text we are referring to here, is the following: "By clicking on the above buttons, I give my consent on collecting my IP and email (if registered). For more check GDPR Compliance"* The purpose of this tFew readers

• How to set the Google Tag Manager template for Consentmo GDPR CMP

  In order to set the Google Tag Manager template for Consentmo GDPR CMP, follow these steps: In the Google Tag Manager Workspace tab make sure that the Consent Overview is Enabled To Enable Consent Overview, you can follow the steps below: Navigate to the Admin tab. Click Container Settings. Under the Additional settings, tick the ‘Enable consent overview’ checkbox. Click the save button inFew readers

• Plans Upgrade and Discount options

  Discover how to seamlessly upgrade your Consentmo plan to unlock premium features. Plus, learn about available discounts and special offers to get the best value for your GDPR compliance journey.Few readers

• How to block Klaviyo from collecting information?

  In order to block the tracking from Klaviyo so that no information is being collected if a customer has opted out of the Marketing cookie group, you would need to add an additional script in your main theme file. Here are the steps that you would need to follow: Open Shopify Admin. Click on Online Store link in the left menubar. Click on the Action dropdown button and select Edit Code from there. A new page will open with a list of files on the left side of the sFew readers

• The meaning behind the new plan structure

  Lately, we were mainly focusing on improving the performance of the app, and here is where the new plans' structure came along. We made several tests in order to inspect the different Shopify Store plans and the amount of usage each plan can have on a daily, weekly, and monthly basis. From here, we decided that the best way to deliver the app performance that we want is to implement this new plan structure. It consists of 4 plans with as follows:  Free Plan - up to 10 000 App ImpressiFew readers

• Remove the "Preferences" button

  In the ever-evolving world of online stores, personalizing your website's look and feel is crucial for creating a unique user experience. One aspect of this customization is managing how visitors interact with your store's cookie consent features. If your design preference leans towards a cleaner and more minimalistic cookie bar, you might consider removing the "Preferences" button. This adjustment is not just about aesthetics; it simplifies the user interface, making the cookie consent proceFew readers

• Cookie Bar Settings tab - Explained

  The Cookie bar tab in the app settings was updated and is now separated into six sections, which are: Bar content Cookie bar behavior Cookies management Scanner Information table Checkout block In each section you can find the following options: Bar content: Editable text fields for the Cookie bar and Preferences popup, in which the content can be changeFew readers

• How can I add the GDPR page to my store front?

  Adding the GDPR Compliance page to your storefront is a key step in ensuring that your online store complies with the GDPR regulations. Here’s how you can integrate the GDPR page into various parts of your Shopify store: Locate Your GDPR Page Link: Firstly, identify the URL of your GDPR page. You can find this link by navigating to the Pages section of the Online Store tab. There you can locate the page generated by our app and preview it on the store front to get the correcFew readers

• Change/reset visitors' consent

  Our app sets a cookie immediately after the customer presses one of the buttons from the Cookie bar or the Preferences popup. This cookie's expiration date is set to 12 months, meaning that unless a customer browses from another browser or clears his cookies manually, the bar will not be shown after the acceptance within this period of time. The cookie will be deleted automatically after 12 months, meaning that the Consent Bar will show again and the customer will be able to configurFew readers

• How to use the data layer set by our app?

  Integrating a consent management tool with your website involves understanding how the data layer works, especially when it comes to tracking user consent. Our app sets up a data layer that plays a crucial role in this process. How the Data Layer Works: Event Tracking: Upon enabling the consent bar, our app creates a consentstatus event within the dataLayer object of your store. This event tracks real-time consent status across different cookie categories. UFew readers

• Message for reaching a quota limit?

  If you are seeing this popup message below, it means that you have reached the Quota Limit of the Free plan that you are currently using. If you want to understand more about the new plan structure, please check the question:  What is the meaning behind the new plan structure? Now that you are familiar with the plan structure, you should know that the reason for seFew readers

• Cookies Set by Our App in your store

  Our app is setting two cookies on your store, in order for the app to function properly. Here is a brief explanation for these cookies: Cookie name: cookieconsentstatus This cookie will be set as soon as one of the Accept buttons or the Close button is pressed. It holds information about which exact button is pressed. Here is a list of all of the available options for the cookie's contents: dismiss - When the 'Close' button is pressed allow - When the 'AccepFew readers

• App effect on Shopify's Conversion Rate?

  The conversion rate of your store might be affected by our app if a customer chooses to block the analytics cookies, or the initial state is set to block the analytics cookies by default. What happens is that on each page refresh only when the cookies are blocked, a session is counted in Shopify's Analytics dashboard, because the cookies are loaded initially and afterwards blocked by our app, which results in duplication of sessions. If the sessions are duplicated, the conversionFew readers

• How to activate the Cookie bar to load via app embed block?

  With the new changes that Shopify has introduced with Online Store 2.0, they suggest that the apps that inject scripts on the stores, discontinue the use of the Script Tag API and use the theme app extension. Enabling the theme extension (app embed) will load the scripts directly from Shopify’s CDN network. You can do this from the app settings, by clicking on the Enable App Embed option in the banner available once you access the app dashboard. From there, once redirected to the themeFew readers

• Theme Change: App Adjustment Needed?

  After changing your theme you should not make any adjustments to the app itself, however, if you have added any of the below scripts in your theme.liquid file, you will have to apply them to your new theme's theme.liquid file as well. These are the scripts that you should be aware of: Translation - Metafields - If you have added our app’s metafields code to the theme.liquid file of your old theme, in order to translate it, you will have to re-apply them again in theFew readers

• How does our app block cookies related to Hotjar?

  To ensure our app effectively blocks cookies set by Hotjar, a manual configuration is necessary within the app's settings. Here's a step-by-step guide to assist you in this process: Understanding the Cookie Information Panel: Before proceeding, it’s crucial to understand how the Cookie Information Panel functions in our app. This panel allows you to manage third-party cookies, including those set by Hotjar. For a detailed understanding of each field within the Cookie InformatioFew readers

• Customer Privacy section updates in Shopify

  As you may have already noticed with the latest Winter Editions from Shopify, the Customer Privacy section of the stores have been changed and the options for setting them is relocated. At the moment, in order to set these, you need to navigate to your Shopify Admin Settings Customer Privacy Cookie banner section, you will be able to select which regions you wish the data for your visitors to be collected after they consent for this via the Cookie bar in your store. OncFew readers

• Buttons in the Preferences popup

  Managing cookie preferences is a critical aspect of ensuring your website's compliance with data privacy laws. The Preferences Popup in our app provides a streamlined and user-friendly interface for visitors to make informed choices about the cookies they accept or reject. Key Features of the Preferences Popup: Accept All Button: By clicking on Accept ALL, visitors consent to all cookies, overriding the default settings in the Initial State Of The Cookie Bar.Few readers

• How to hide the Cookie bar on specific URLs?

  In case you want to hide the Cookie bar on a specific page/URL of your store, for example, a landing, newsletter or advertisement page to which the visitor is redirected from Facebook or other social media, you can do this by following the guidelines below. In order for the Cookie bar to be blocked only on tFew readers

• How to comply with the Italian GPDP

  Starting from the 10th of January, 2022 the Italian Garante requires that all websites comply with the newly published regulations for the GDPR Garante’s privacy. By default our app complies with most of the requirements, however, there are specific settings you should be aware of in order to configure the app as per the regulation. Let’s go through the steps one by one: Make sure to add your store's Privacy Policy link. After you haveFew readers

• Add cookie Description, Provider, Duration

  Understanding the cookies your website uses is crucial for ensuring transparency and gaining trust from your visitors. The Consentmo GDPR Compliance app enriches this understanding by providing dedicated fields for each cookie's description, provider, and duration. You can access these features through the Cookie Bar Settings tab, navigating to the Management section, and then the Cookie Information Panel. (https://storage.crisp.chat/users/helpdesk/website/b07f7406951a4000/Few readers

• Downgrade to the Free plan

  You can simply go to the Plans & Integrations tab Pricing Plans, select the See all plans option, and in the Free plan section hit the Downgrade option. From the popup modal select the Cancel Plan option in order to confirm the plan change. Here is a reference on the process as well: Help Center question In need of any assistance withFew readers

• Additional steps after I install the app

  After installing the Consentmo app, there are crucial steps to ensure it operates effectively and complies with legal standards. To simplify this process, we've compiled a comprehensive Setup Guide, which outlines the essential actions needed post-installation. This guide is designed to assist you in fine-tuning the app’s settings, ensuring that it aligns with the specific legal requirements pertinent to your region. The steps deFew readers

• Email address for the data subject requests

  Enhance your store's privacy management by customizing email notifications for data subject requests, including Account Edits or Deletions inquiries. Available through the General tab, this setting allows you to opt-in or out of receiving these crucial updates. By default, notifications are sent to the Shopify store owner's email. However, for more tailored management, you can specify a different email address for receiving these notifications, ensuring that the right team member or departFew readers

• Reject All button in the Preferences popup

  If you are running any of our paid plans, you have the option to set a Reject All button in the Preferences popup by changing the Cookie bar layout to either Classic or Modern from the Design tab, as shown here: Below you can see an example of how the layouts look with the reject button added as an option: Preview: Classic: Modern: (https://storage.crisp.chat/Few readers

• Block Facebook and Google on the Checkout

  Integrating responsible cookie management and respecting customer preferences is key to maintaining trust and compliance. When it comes to the checkout process, it's essential to handle third-party cookies like Facebook Pixel and Google Analytics with extra care. Here's how our app ensures that cookies are managed correctly during checkout: Dynamic Cookie Blocking: The app blocks cookies on each page load, adapting to the customer's preferences or the app's initial state. Shopify'sFew readers

• Notification after personal data change

  Managing personal data efficiently is crucial for maintaining customer trust and complying with privacy laws. Our app facilitates this process by ensuring you're promptly notified whenever a customer updates their personal data. Here’s a comprehensive look at how these notifications work and how you can tailor them to your organizational needs. Immediate Email Notifications: Real-Time Updates: Whenever a customer submits a request and alters their personal data, our system sFew readers

• How does the Admin Mode option work?

  If you are not located in any of the regions the app can be enabled for (GDPR, LGPD, CCPA-CPRA, VCDPA, PIPEDA, APPI) the only way for you to test/try out the app and see the Cookie bar on your storefront (without making it live for your website visitors) is with the Admin Mode option located in the Dashboard Show Cookie Bar. Once the Admin Mode is enabled, make sure to open your store from the View your online store "eye" icon, as shown in the below screenshot: (https://stoFew readers

• Email address for notifications from our app

  For an enhanced management experience, our application provides the flexibility to designate a specific email address for receiving notifications, which can differ from the admin email linked to your Shopify account. These notifications encompass a range of updates, from welcome messages upon app installation to reminders about enabling the cookie bar, and alerts when quota limits are reached or nearly reached, among others. To customize your notification preferences: Head over to the GFew readers

• Differences between GDPR and CCPA-CPRA

  Understanding the nuances between GDPR and CCPA-CPRA is critical for ensuring your store's compliance. Both regulations provide foundational consumer rights, such as the right to be informed, the right of access, and the right to data portability. However, there are distinctions, notably in the right to deletion (termed "erasure" under GDPR) and the right to opt-out, which is a CCPA-CPRA specification that correlates more closely with GDPR's right to withdraw consent. Another significant differFew readers

• Seeing an N/A in the Policy Acceptances tab

  In the context of managing cookie preferences and tracking policy acceptances, encountering 'N/A' (Not Available) entries in your store's Policy Acceptances tab can be a bit puzzling. Let’s demystify this: Guest Customers: When the cookie acceptance or rejection originates from a customer who is not registered or logged into your website, we label these entries as 'Guest Customer'. Limited Data Retrieval: For these 'Guest Customers', it's not possible to retrieve specific data likeFew readers

• Cookie bar still shows after accepting

  If the cookie bar continues to appear even after accepting cookies, it's likely due to multiple cookie bars being activated on your site. To resolve this issue, you'll need to deactivate or uninstall any additional cookie consent apps you may have running on your Shopify store. Here's what you need to do: Check for Multiple Cookie Bars: Go through your installed apps list to ensure that only one cookie consent app is active. If you find more than one, choose the one you prefer (hopefullyFew readers

• Set compliant as per the French CNIL

  First, you will need to add a Reject All button in the Cookie bar. Please follow the steps in FAQ: How to set up a Reject button on the Cookie bar? Secondly, you should set up an Accept All button. In order to make the Accept button in the Cookie bar to act like an Accept All button, you will simply need to rename the button from Accept Accept All. Then for the option “RegFew readers

• I have a feedback/suggestion for the app

  Your feedback and suggestions are invaluable to us, as they help improve our app and better meet your needs. Whether you have an idea for a new feature, a tweak to an existing one, or any other thoughts about how we can enhance your experience, we're all ears! Here’s how you can share your insights: Quick Chat Access: The easiest way to reach us is through the Chat button located at the bottom right corner of your browser. This feature allows for real-time communication, ensuring that yoFew readers

• Click not detected when using Transcy

  If you're experiencing issues with click detection on your cookie bar when using Transcy's Auto Switch Language feature, particularly with the Customer's Location setting enabled, it's likely due to the feature altering the cookie bar's buttons. This can prevent the click event from registering correctly. Below is a screenshot for reference, showing the setting within the Transcy app that could be causing this issue: Transcy Auto Switch Language Setting (https://gdprstorage.b-cdn.neFew readers

• How to configure an 'Accept only necessary cookies' button on your Cookie bar?

  If you would like to configure a button, which upon clicking will allow only the Strictly required cookies to be allowed, here is what you would need to do: Set the initial state of the app to Block marketing & analytics cookies until visitor opts-in. You can do this from Cookie Bar Settings tab Bar Behavior section Initial state of the Cookie Bar. Make sure that the Regard the Initial State Of The Cookie Consent Bar for the 'Accept' button option is set to YFew readers

• Customizing the request pages.

  Tailoring the appearance of request pages is vital for maintaining brand consistency and enhancing user experience. With our app, you have the flexibility to customize these pages, especially if you're subscribed to our Plus or Enterprise plans. Customization Features for Paid Plans: Design Customization: Alter the background color and text color to match your brand's aesthetic. Insert custom CSS for detailed styling adjustments, giving you full controFew readers

• Disable the Cookie bar in Theme Editor

  Enhance your Shopify theme customization experience with Consentmo GDPR app's new feature - easily disable the cookie bar in theme editor for a cleaner workspace.Few readers

• When will a charge occur after the Free Trial ends?

  When you start using Consentmo, you begin with a complimentary trial period. This trial is an excellent opportunity to explore the features and benefits of the app, ensuring it meets your store's GDPR/CCPA compliance needs. But what happens when this trial period ends? Let's delve into the billing process that follows. The Billing Process Post-Trial Charge Initiation: As soon as the free trial concludes, the app automatically initiates the subscription charge. This tranFew readers

• GDPR compliance for the UK after Brexit?

  For the first 4 to 6 months of 2021, the flow of data between the EU and the UK will remain the same. It all depends on the adequacy decision that the EU will make about the data flow. What does Adequacy mean? ‘Adequacy’ is a term that the EU uses to describe other countries, territories, sectors, or international organizations that it deems to provide an essentially equivalent level of data protection to that which exists within the EU. The UK is seeking adequacy decisions underFew readers

• What are the 90% quota reached emails?

  In the digital era, where data compliance is key, staying informed about your app's usage quota is crucial. The Consentmo app, dedicated to maintaining your store's compliance with cookie regulations, has a built-in system to monitor your quota usage if you are running the Free plan of the app. Once you reach 85% of your plan's quota, you're sent a proactive notification. The Significance of the 90% Quota Email Early Alert System: The email serves as an early alert, indFew readers

• Custom email for my Compliance pages' request

  Customizing the email sender for your Compliance pages' request emails adds a personal touch and enhances brand recognition. It's a simple process within the Consentmo app, available exclusively for Plus and Enterprise plan subscribers. Adding a Custom Email Sender: Access Design Settings: Start by navigating to the Design tab within the app. This is your gateway to various customization options, including email template settings. Locate Email Template Settings: Within the DesiFew readers

• Which cookies should be blocked by the Cookie bar?

  We have added the most used cookies in the app. However, if you want to change them, you can do that from Cookie Bar Cookies Management. Modify these cookies only if you are an advanced technical user. More information can be found as well in the following FAQ sections: How to add cookies to the different cookie categories as a free user? How does the Cookie Information Panel work and what dFew readers

• Customize requests Email Messages

  For users on the Free plan, the default setting for request emails includes a white background with blue buttons, aligning with Shopify's standard email color scheme. However, by upgrading to either the Plus or Enterprise plans, you unlock the ability to personalize these emails significantly. This customization can enhance your brand presence and create a cohesive user experience. Upgrading allows for the addition of custom headers and footers, as well as the ability to alter the cFew readers

• Avoid the loading of Google Fonts

  As of this moment, our app does not provide a solution for the Google Fonts to be blocked initially before consent is given by the visitor via the Cookie bar in your store.  The reason for that is the many different ways this service gets implemented in Shopify-based stores. In some cases, it gets implemented automatically in the theme when you select any new font to be used in the Typography section of the theme customization settings. The other cases, it is through a 3rd party app relatedFew readers

• Submitting a GDPR request without an account

  Understanding Customer Requests from Compliance Pages without Registered Accounts In Shopify, when a customer completes a purchase without registering an account, the system doesn't leave their data unrecorded. Instead, Shopify automatically generates an account based on the information provided during the checkout process. This account creation includes capturing essential details like email and physical addresses. However, it's important to note that these auto-generated accounts are markedFew readers

• What is GDPR? What is CCPA-CPRA?

  GDPR (General Data Protection Regulation) The GDPR EU legal framework took full effect on May 25, 2018. Its purpose is to unify the current data protection laws throughout the countries in the European Union and give more power to EU/EEA citizens to protect their personal information. With the hefty penalties from the European Commission, our GDPR module is how you can stay compliant with the latest regulations. Variations of the law name across other countries & languages: GDPR, DFew readers

• Consentmo's Privacy Policy and Terms of Service page meaning to the store owners and the store’s customers

  The Consentmo GDPR Compliance app will set a link forwarding to the app’s Privacy Policy and Terms of Service document as part of the Compliance pages, in the confirmation message before submitting any compliance requests, and possibly in the footer of the Preferences popup. This is due to the legal requirement of the app standing between the store customers and the store merchants. But what does this mean for the customers and the store owners? The Privacy Policy of our app states how data isFew readers

• Using PageFly with Our App

  Integrating the PageFly app with your store's theme can affect the way our app’s scripts function. Understanding how to manage this integration is crucial for ensuring seamless operation and compliance. Key Considerations for PageFly Users: Understanding theme.pagefly.liquid: PageFly automatically creates a theme.pagefly.liquid file in your store's theme files. This file combines your theme’s theme.liquid file with additional settings for PageFly’s functionalities.Few readers

• Text in the Cookie bar not changing

  Ensuring that the text within your store's Cookie bar and Preferences popup reflects your latest changes is crucial for maintaining accurate and compliant communication with your visitors. If you notice that the text isn't updating after making modifications in the app settings, the issue might be tied to the app's metafields code within your theme.liquid file. Understanding the Role of Metafields Metafields are a powerful feature in Shopify that allows you to store additional informFew readers

• Set compliance for the Canadian PIPEDA?

  Setting up PIPEDA compliance effectively is crucial for stores operating in Canada, as it ensures adherence to the country's privacy laws. Here's a comprehensive guide to establishing compliance in your store: Region-Specific Activation: Start by adjusting the Enable For Specific Regions setting in your store to focus on Canadian Visitors (PIPEDA). This step is essential to ensure that your compliance measures specifically cater to the requirements of Canadian privacy legislatFew readers

• What is the Language Detection feature and how exactly does it work?

  Our app currently has the request pages and email for the GDPR and CCPA translated in the following languages: EN, FR, DE, IT, PT, FI, RO, BG, SL, ES, HU, NL, CZ, HR, SV, LV, NO and LT. If your store is multilingual, our app will automatically detect the language in which the customer is currently viewing the store, and it will translate the requests and the emails in the corresponding language. This is only for the Paid plans. If a customer is viewing the store in a language that is not preFew readers

• Do Not Sell option in the Cookie bar

  We're excited to announce a significant enhancement to our app - the integration of a "Do Not Sell Personal Data" option directly within the cookie bar. This new feature is specifically designed to address the growing concerns around data privacy, particularly for visitors from the United States. Located within the Cookie Bar Settings tab, under the Bar Behavior section, this option can be effortlessly enabled, offering a straightforward approach for your site's visitors to exercisFew readers

• How can the app integrate with Rakuten Advertising?

  In order for our app to integrate with Rakuten, certain variables should be set, in order for Rakuten to differentiate the cookie preferences for each customer of your store. You would need to set up the following two variables:Few readers

• Can I export the data in the app?

  The Consentmo app offers a streamlined process for exporting various types of data. Whether you need a record of policy acceptances, data subject requests, or deletion requests, the app facilitates easy data management and accessibility. You can initiate the export process from the Consent Log tab. Within this section, you'll find three key areas: Policy Acceptance Data Subject Requests Deletion Requests Each of these sections includes an Export button located aboFew readers

• Consentmo information for my Privacy Policy

  If you are looking for a clause or simply additional information which you can present to your visitors, showing them which is the consent tool the site is using for handling the data, please refer to the content below:Few readers

• What should I do if I update my store theme?

  Updating your Shopify store theme is a common practice to keep your online presence fresh and engaging. However, it often raises concerns about the functionality of essential apps like GDPR/CCPA compliance tools. With Consentmo, rest assured that your transition to a new theme is smooth and your compliance is uninterrupted. Key Steps After a Theme Update App Embed Activation: Post-theme update, it's crucial to ensure that Consentmo's cookie bar is active and functioning corrFew readers

• How the GDPR Compliance page works?

  If a customer wants to edit his data or send a deletion request, he should send a request with his account email. Our app is using the customer data from your Shopify store and searches through all emails of the customers. After the customer submits the request, an email with a link will be sent to the customer email, from where he can edit his personal data, or approve the deletion request. Note: All of the information is taken directly from Shopify. We do not store any personal data,Few readers

• Privacy Policy statement for inactive accounts

  User data should be stored as long as it is useful, or until a customer has requests the data to be erased (the second can happen through the Compliance pages of the app. For more information, please check the following FAQ articles below. Where is my GDPR page, and how can I access it? A customer requested his/her personal data to be removed. How should I handle that? (https://support.consenFew readers

• Consent log - Monthly reports backup

  Recently, we introduced the option for one-time and recurring backups of the data we gather on the cookie bar interactions from your visitors in the Consent Log tab - Policy Acceptances / Data Subject Requests / Deletion Requests. The first step is to sign in with Google, for us to be able to access your Google Drive and back up the data there. This can be done by clicking the button Back up the table and pressing the first button Authenticate with Google Drive. After theFew readers

• Pro_legacy plan - deprication

  If you are running our Prolegacy plan, at the moment, the app settings will not be available to you. The Pro Legacy Plan was deprecated on the 29th of December 2023 and will no longer be supported by our solution due to incompatibility with the latest Shopify standards. The thing is that it is a very old plan that no longer complies with Shopify’s standards for quality and performance. That is why we are recommending a transition to the equivalent Enterprise plan which not only aligns wiFew readers

• Restricted Data Processing control & Universal Opt-Out Mechanisms

  Restricted Data Processing is a special setting within Google's services that helps partners comply with privacy laws. By enabling RDP, Google limits its data processing to essential services and restricts its usual extensive use of data for advertising. This approach prioritizes user privacy but may reduce the effectiveness of targeted advertising and sophisticated data analytics. How to enable RDP (Restricted Data Processing): The instructions for enabling the RDP sFew readers

• More Information about ADA and WCAG Compliance

  The Consentmo GDPR app is fully compliant with both the ADA (Americans with Disabilities Act) and WCAG (Web Content Accessibility Guidelines) standards. Our solution is designed to ensure that your website meets the necessary accessibility requirements, providing equal access for all users, including those with disabilities. By using our app, you are taking an important step toward making your digital services accessible and legally compliant. What is the ADA (Americans with Disabilities AcFew readers

• Consentmo Cookie bar working with Ads and Cookie blockers

  In the past years, there are many services provided as a native browser features or browser extensions that the web visitors are using worldwide. Some of the mentioned services are making sure that the session of the user does not get interrupted by any pop-ups, ads or other elements that a webpage may have available. How is Consentmo handling such cases In order to maintain your compliance and even with such services and blockers enabled on the visitor's end, Consentmo is designed toFew readers

• Showing additional cookies information

  Some customer privacy laws require for the users to be presented with as much detailed information on the cookies used in the store as possible. Here is where our feature for showing additional cookies information comes to your aid. Suppose you are running one of our paid plans (Standard, Plus or Enterprise), you will have the option to display the Cookie Information in the Preference popup by selecting “Yes” in the Cookie Information section at the bottom of the Cookie bFew readers

• Universal Opt-Out Mechanism

  The Colorado Privacy Act (CPA) requires that businesses provide consumers with the ability to opt-out of the use of targeted advertising cookies using a Universal Opt-Out Mechanism (UOOM). A UOOM (Universal Opt-Out Mechanism) is a digital tool, used either on a desktop or a mobile device, that enables a consumer to configure their device to automatically opt-out of the use of targeted advertising cookies. As of September 17, 2024, the Attorney General has provided only a singleFew readers

• Receiving a “Do Not Sell my information” request

  When your customers submit this request from the US Laws Compliance pages and confirm it via email, it will be logged to the app’s Consent Log tab Data Subjects Request section, as shown in the image below: Even if upon accepting the terms of the Cookie bar in the webpage, you agreed to the selling of your data there, once the request is submitted, our app automatically changes the preferenceFew readers