• Change my cookies choice (footer link)

  Can I re-open the Preferences popup to change my choice of cookies from the footerFeatured

• Cookies management section - Explained

  Explore the advanced cookie management tools exclusive to Consentmo's Premium Plans (Standard, Plus, and Enterprise). Learn how to display detailed cookie info, add custom cookies, edit existing ones, or even delete obsolete cookies from your store.Featured

• Setting a Google Compliant banner

  Setting a Google Compliant bannerFeatured

• Transparency requirements for the each law

  Delve into the transparency mandates outlined by major global privacy regulations, including GDPR, US Compliance Laws, LGPD, PIPEDA, and APPI. Understand what each regulation necessitates businesses to disclose to their customers, ranging from data collection purposes and storage duration to cybersecurity measures. A must-read for businesses aiming for multi-region complianceFeatured

• JavaScript activated on Cookie bar acceptance

  This might be useful if you are adding third-party tracking codes manually or if you want to trigger something only if the customer has accepted the terms in the Cookie bar. You can do this with the following snippet of code:Featured

• Why is the Cookie banner not shown on my store?

  Troubleshoot why the Consentmo GDPR app's Cookie bar might not appear in your store. Learn to ensure proper app embedding, check regional settings, manage quota limits, and reset browser sessions. For further assistance, reach out to our support at apps-support@consentmo.com.Some readers

• Shopify Customer Privacy API integration

  Delve into the intricacies of the Customer Privacy settings in our app. Understand how the Cookie Consent API interacts and ensures GDPR compliance, ensuring a safer user experience on your store.Some readers

• How to set the Google Tag Manager template for Consentmo GDPR CMP

  In order to set the Google Tag Manager template for Consentmo GDPR CMP, follow these steps: In the Google Tag Manager Workspace tab make sure that the Consent Overview is Enabled To Enable Consent Overview, you can follow the steps below: Navigate to the Admin tab Click Container Settings Under the Additional settings, tick the Enable consent overview checkbox. Click the save button in the upper right corner of the screen. (https://storage.Some readers

• Facebook Flag for Limited Data Use (LDU)

  Facebook has recently released a Limited Data Use feature, which will give businesses more control over how their data is used in Facebook's systems. In order for the feature to function, a LDU flag has to be set once a customer opts-out of the Marketing cookie group. The flag indicates that Facebook should limit the use of the customer's personal data. The signal is sent through an array called Data Processing Options. This rule should apply for customers from California only. The implementaSome readers

• Fix overlapping with other Widgets

  Encountering issues with the Cookie bar overlapping other widgets on your store? Here's how you can seamlessly adjust its position to ensure a smooth and unobtrusive browsing experience for your visitors. Positioning the Cookie Bar Design Adjustments: Navigate to the Cookie banner tab Design section and locate the Possition option in your app settings. This allows you to alter the placement of the Cookie bar, potentially resolving any overlap issues. If ySome readers

• Uninstalling the Consentmo App

  We are sorry to hear that you want to uninstall our app. We would appreciate it if you contact us in regards to what you are missing as a feature or if you have any suggestions/complaints. Still, if you are confident about your decision and there is nothing we can do to change your mind, before uninstalling you will have to remove all of our app’s scripts that you have applied to your theme’s files as well as the GDPR/CCPA Compliance pages that are automatically generated when you install our aSome readers

• Privacy Policy link for each language

  Setting up a multilingual store includes changing many elements, including legal pages like the Privacy Policy, to cater to different languages. By customizing the Privacy Policy link for each language, you ensure clarity and compliance for a diverse customer base. How to set the links Here's a detailed guide on how to set the different Privacy Policy pages links for each language in your store: Go to the Cookie banner tab Open the Content section SelSome readers

• Receiving a Data Deletion request

  Where to find the records for the requests When a customer submits a deletion request through the DSAR pages and afterward confirms it via email, the request will be logged in the app's Cookie management tab Customer data requests tab. The Deletion request can be checked by adding a filter for Request Type, as shown below:Few readers

• Customer Privacy section updates in Shopify

  Shopify currently has the option to limit the tracking of data for customers from different locations. Automated customer privacy regions After 12th December 2024 our app is already integrated with the Shopify API which allows you to set the regions where you need the Shopify Customer Privacy settings applied, to be set directly from the app settings. Navigate to the Settings tab of our app Open the Geolocation section. Choose the regions where you want the cookieFew readers

• Plans Upgrade and Discount options

  Discover how to seamlessly upgrade your Consentmo plan to unlock premium features. Plus, learn about available discounts and special offers to get the best value for your GDPR compliance journey.Few readers

• How to block Klaviyo from collecting information?

  How the script works? We are setting the Klaviyo cookie klaoff to true, which should stop Klaviyo from tracking onsite activity data, if the customer has opted out of the Marketing cookie group through our app. For additional reference on how the script works, feel free to check the documentation for Klaviyo here - About Cookies in Klaviyo Applying the script In orderFew readers

• How is the quota calculated?

  Understanding how the quota is calculated in the Free plan is crucial for efficient usage. It's important to note that the quota limit is based on app impressions, which is distinct from the total number of website visitors. Here's an overview of the quota calculation process: Each time a customer or a website visitor opens a page in your store, it counts as one app impression. For instance, if a visitor first lands on the Home page and then navigates to a Product page, this would result inFew readers

• Message for reaching a quota limit?

  Quota limit message If you are seeing this popup message below, it means that you are over the Quota Limit of the Free plan that you are currently using. If you want to understand more about the new plan structure, please check the question:  What is the meaning behind the new plan structure? (https://support.consentmo.com/en/article/what-is-the-meaning-behind-Few readers

• How to use the dataLayer set by our app?

  Integrating a consent management tool with your website involves understanding how the data layer works, especially when it comes to tracking user consent. Our app sets up a data layer that plays a crucial role in this process. How the Data Layer Works: Event Tracking: Upon enabling the consent bar, our app creates a consentstatus event within the dataLayer object of your store. This event tracks real-time consent status across different cookie categories. UFew readers

• Consentmo - Cookie Scanner

  Discover how the Cookie Scanner within the Consentmo GDPR app ensures website compliance and enhances user trust. Located in the Cookie Bar Settings, this tool is essential for any online store aiming to manage cookies effectively. With features like automated initial scans, on-demand analyses, and AI-assisted categorization, the Cookie Scanner simplifies compliance across various subscription plans. Learn more about its capabilities and how it can help maintain privacy standards while building customer confidence.Few readers

• How does our app block cookies related to Hotjar?

  To ensure our app effectively blocks cookies set by Hotjar, a manual configuration is necessary within the app's settings. Here's a step-by-step guide to assist you in this process: Understanding the Cookie Information Panel: Before proceeding, it’s crucial to understand how the Cookies table functions in our app. This panel allows you to manage third-party cookies, including those set by Hotjar. For a detailed understanding of each field within the Manage cookies section, refFew readers

• The meaning behind the new plan structure

  Lately, we have been mainly focusing on improving the performance of the app, and here is where the new plans' structure came along. We made several tests in order to inspect the different Shopify Store plans and the amount of usage each plan can have on a daily, weekly, and monthly basis. From here, we decided that the best way to deliver the app performance that we want is to implement this new plan structure. It consists of 4 plans with as follows:  Free Plan - up to 10 000 App ImpreFew readers

• How to activate the Cookie banner to load via app embed block?

  Enabling the theme extension (app embed) will load the scripts directly from Shopify’s CDN network, ensuring the app will run smoothly in your store. Enabling from the app settings You can do this from the Dashboard of the app, as per the steps below: Once the installation is complete, you will be redirected to the Dashboard of the app In the "Almost done..." banner on top, hit the Activate banner button You will be redirected to the theme CustomiFew readers

• How to downgrade to a lower plan

  To downgrade your plan, follow these steps: Navigate to the Pricing tab. Click on See all plans to view available options. In the lower plan section, select the Downgrade option. A confirmation popup will appear. Click Cancel Plan to confirm the change. For a detailed guide, check out this reference: Once your plan is dFew readers

• Cookies Set by Our App in your store

  Our app is setting two cookies on your store, in order for the app to function properly. Here is a brief explanation for these cookies: Cookie name: cookieconsentstatus This cookie will be set as soon as one of the Accept buttons or the Close button is pressed. It holds information about which exact button is pressed. Here is a list of all of the available options for the cookie's contents: dismiss - When the 'Close' button is pressed allow - When the 'AccepFew readers

• Cookie banner still shows after accepting

  If the cookie bar continues to appear even after accepting cookies, it's likely due to multiple cookie bars being activated on your site. To resolve this issue, you'll need to deactivate or uninstall any additional cookie consent apps you may have running on your Shopify store. Here's what you need to do: Check for Multiple Cookie Bars: Go through your installed apps list to ensure that only one cookie consent app is active. If you find more than one, choose the one you prefer (hopefullyFew readers

• Add cookie Description, Provider, Duration

  Understanding the cookies your website uses is crucial for ensuring transparency and gaining trust from your visitors. The Consentmo GDPR Compliance app enriches this understanding by providing dedicated fields for each cookie's description, provider, and duration. How to set this Open the Cookie management tab, Navigate to the Manage cookies section, As shown below you can set the details for: New cookies that you add manually For the existiong onesFew readers

• Using PageFly with Our App

  Integrating the PageFly app with your store's theme can affect the way our app’s scripts function. Understanding how to manage this integration is crucial for ensuring seamless operation and compliance. Key Considerations for PageFly Users: Understanding theme.pagefly.liquid: PageFly automatically creates a theme.pagefly.liquid file in your store's theme files. This file combines your theme’s theme.liquid file with additional settings for PageFly’s functionalities.Few readers

• Disable the Cookie bar in Theme Editor

  Enhance your Shopify theme customization experience with Consentmo GDPR app's new feature - easily disable the cookie bar in theme editor for a cleaner workspace.Few readers

• Differences between GDPR and CCPA-CPRA

  Understanding the nuances between GDPR and CCPA-CPRA is critical for ensuring your store's compliance. Both regulations provide foundational consumer rights, such as the right to be informed, the right of access, and the right to data portability. However, there are distinctions, notably in the right to deletion (termed "erasure" under GDPR) and the right to opt-out, which is a CCPA-CPRA specification that correlates more closely with GDPR's right to withdraw consent. Another significant differFew readers

• How does the Admin Mode option work?

  If you are not located in any of the regions where the app can be enabled there is still a way to test/try out the app and see the Cookie banner. Enabling Admin Mode The option is located on top of the Cookie banner tab. Once the Admin Mode is enabled, make sure to open your store from the View your online store - "eye" icon, as shown in the screenshot below: Geolocation settings It would be best also, toFew readers

• Do Not Sell option in the Cookie bar

  You can now add a "Do Not Sell Personal Data" option directly within the cookie bar. This new feature is specifically designed to address the growing concerns around data privacy, particularly for visitors from the United States. Where to find it? Located within the Cookie banner tab, under the Behavior section, this option can be effortlessly enabled, offering a straightforward approach for your site's visitors to exercise their privacy rights. The feature is available to bFew readers

• Block Facebook and Google on the Checkout

  Integrating responsible cookie management and respecting customer preferences is key to maintaining trust and compliance. When it comes to the checkout process, it's essential to handle third-party cookies like Facebook Pixel and Google Analytics with extra care. Here's how our app ensures that cookies are managed correctly during checkout: Dynamic Cookie Blocking: The app blocks cookies on each page load, adapting to the customer's preferences or the app's initial state. Shopify'sFew readers

• Notification after personal data change

  Managing personal data efficiently is crucial for maintaining customer trust and complying with privacy laws. Our app facilitates this process by ensuring you're promptly notified whenever a customer updates their personal data. Here’s a comprehensive look at how these notifications work and how you can tailor them to your organizational needs. Immediate Email Notifications: Real-Time Updates: Whenever a customer submits a request and alters their personal data, our system sFew readers

• Consentmo information for my Privacy Policy

  If you are looking for a clause or simply additional information which you can present to your visitors, showing them which is the consent tool the site is using for handling the data, please refer to the content below:Few readers

• Customizing the "Data Subject Requests" Emails

  The emails this is related to, are the ones received after a request is submitted from any of the DSAR pages. The customization options are available only for our Plus and Enterprise users. Request Email Example: Where to find it To access the customization options, follow the below steps: Go to the Settings tab AcFew readers

• What are the 90% quota reached emails?

  In the digital era, where data compliance is key, staying informed about your app's usage quota is crucial. The Consentmo app, dedicated to maintaining your store's compliance with cookie regulations, has a built-in system to monitor your quota usage if you are running the Free plan of the app. Once you reach 85% of your plan's quota, you're sent a proactive notification. The Significance of the 90% Quota Email Early Alert System: The email serves as an early alert, indicFew readers

• Customizing the request pages.

  Tailoring the appearance of request pages is vital for maintaining brand consistency and enhancing user experience. With our app, you have the flexibility to customize these pages, especially if you're subscribed to our Plus or Enterprise plans. Customization Features for Paid Plans: Design Customization: Alter the background color and text color to match your brand's aesthetic. Insert custom CSS for detailed styling adjustments, giving you full controFew readers

• I have a feedback/suggestion for the app

  Your feedback and suggestions are invaluable to us, as they help improve our app and better meet your needs. Whether you have an idea for a new feature, a tweak to an existing one, or any other thoughts about how we can enhance your experience, we're all ears! Here’s how you can share your insights: Quick Chat Access: The easiest way to reach us is through the Chat button located at the bottom right corner of your browser. This feature allows for real-time communication, ensuring that yoFew readers

• When will a charge occur after the Free Trial ends?

  When you start using Consentmo, you begin with a complimentary trial period. This trial is an excellent opportunity to explore the features and benefits of the app, ensuring it meets your store's GDPR/CCPA compliance needs. But what happens when this trial period ends? Let's delve into the billing process that follows. The Billing Process Post-Trial Charge Initiation: As soon as the free trial concludes, the app automatically initiates the subscription charge. This tranFew readers

• Avoid the loading of Google Fonts

  As of this moment, our app does not provide a solution for the Google Fonts to be blocked initially before consent is given by the visitor via the Cookie bar in your store.  The reason for that is the many different ways this service gets implemented in Shopify-based stores. In some cases, it gets implemented automatically in the theme when you select any new font to be used in the Typography section of the theme customization settings. The other cases, it is through a 3rd party app relatedFew readers

• What is GDPR? What is CCPA-CPRA?

  GDPR (General Data Protection Regulation) The GDPR EU legal framework took full effect on May 25, 2018. Its purpose is to unify the current data protection laws throughout the countries in the European Union and give more power to EU/EEA citizens to protect their personal information. With the hefty penalties from the European Commission, our GDPR module is how you can stay compliant with the latest regulations. Variations of the law name across other countries & languages: GDPR, DFew readers

• Submitting a GDPR request without an account

  Understanding Customer Requests from Compliance Pages without Registered Accounts In Shopify, when a customer completes a purchase without registering an account, the system doesn't leave their data unrecorded. Instead, Shopify automatically generates an account based on the information provided during the checkout process. This account creation includes capturing essential details like email and physical addresses. However, it's important to note that these auto-generated accounts are markedFew readers

• Privacy Policy statement for inactive accounts

  User data should be stored as long as it is useful, or until a customer has requests the data to be erased (the second can happen through the Compliance pages of the app. For more information, please check the following FAQ articles below. DSAR pages - Explained Receiving a Data Deletion request In any case you should have a statement in your store's Privacy Policy on how you are managFew readers

• What is the Language Detection feature and how exactly does it work?

  Our app currently has the request pages and email for the GDPR and CCPA translated in the following languages: EN, FR, DE, IT, PT, FI, RO, BG, SL, ES, HU, NL, CZ, HR, SV, LV, NO and LT. If your store is multilingual, our app will automatically detect the language in which the customer is currently viewing the store, and it will translate the requests and the emails in the corresponding language. This is only for the Paid plans. If a customer is viewing the store in a language that is not preFew readers

• Consentmo's Privacy Policy and Terms of Service page meaning to the store owners and the store’s customers

  The Consentmo GDPR Compliance app will set a link forwarding to the app’s Privacy Policy and Terms of Service document as part of the Compliance pages, in the confirmation message before submitting any compliance requests, and possibly in the footer of the Preferences popup. This is due to the legal requirement of the app standing between the store customers and the store merchants. But what does this mean for the customers and the store owners? The Privacy Policy of our app states how data isFew readers

• How can the app integrate with Rakuten Advertising?

  In order for our app to integrate with Rakuten, certain variables should be set, in order for Rakuten to differentiate the cookie preferences for each customer of your store. You would need to set up the following two variables:Few readers

• Can I export the data from the app?

  The Consentmo app offers a streamlined process for exporting various types of data. Whether you need policy acceptances or data subject access requests (DSAR) records, the app facilitates easy data management and accessibility. You can initiate the export process from the Cookie management tab. Within this section, you'll find two sections: Consent records DSAR management Each of these sections includes an Export button located above the displayed results. ThisFew readers

• Google Drive Backup for Consent records and Data requests

  In our app, you have the option for recurring backups of the data we gather on the cookie bar interactions from your visitors in the Cookie management tab - Consent Records and for the Customer data requests they submit, as well. How to set it The first thing you need to do is to go to the Cookie management tab and open either the Consent Records or Customer data requests section In the sections you will see the Enable Google Drive Backup optionFew readers

• More Information about ADA and WCAG Compliance

  The Consentmo GDPR app is fully compliant with both the ADA (Americans with Disabilities Act) and WCAG (Web Content Accessibility Guidelines) standards. Our solution is designed to ensure that your website meets the necessary accessibility requirements, providing equal access for all users, including those with disabilities. By using our app, you are taking an important step toward making your digital services accessible and legally compliant. What is the ADA (Americans with Disabilities AcFew readers

• What should I do if I update my store theme?

  Updating your Shopify store theme is a common practice to keep your online presence fresh and engaging. However, it often raises concerns about the functionality of essential apps like GDPR/CCPA compliance tools. With Consentmo, rest assured that your transition to a new theme is smooth and your compliance is uninterrupted. Key Steps After a Theme Update App Embed Activation: Post-theme update, it's crucial to ensure that Consentmo's cookie bar is active and functioning corrFew readers

• Compliance Center - Checklist for GDPR compliance

  GDPR compliance checklist from Consentmo GDPR app. Detailed steps on how to ensure the compliance of your online store.Few readers

• Restricted Data Processing control & Universal Opt-Out Mechanisms

  Restricted Data Processing is a special setting within Google's services that helps partners comply with privacy laws. By enabling RDP, Google limits its data processing to essential services and restricts its usual extensive use of data for advertising. This approach prioritizes user privacy but may reduce the effectiveness of targeted advertising and sophisticated data analytics. How to enable RDP (Restricted Data Processing): The instructions for enabling the RDP sFew readers

• Showing additional cookies information

  Some customer privacy laws require for the users to be presented with as much detailed information on the cookies used in the store as possible. Here is where our feature for showing additional cookie information comes to your aid. Where to find it Suppose you are running one of our paid plans (Standard, Plus or Enterprise), you will have the option to display the Cookie Information in the Preference popup. You can enable it by: Open the Cookie banner tab Go to theFew readers

• Receiving a “Do Not Sell my information” request

  When your customers submit this request from the US Laws Compliance pages and confirm it via email, it will be logged to the app’s Cookie manager tab Customer data requests section, as shown below: You can also apply a filter for the records and sort them by "Request type" and select "Customer do not sell personal information request". This way, you will see only the respective "Do not sell" requests. (https://storage.crisp.chat/users/helpdesk/website/-/b/0/7Few readers

• How to manually setup the cookie bar in a hydrogen storefront?

  The setup consists of two parts. You can check them in the guide below: 1. Adding the cookie bar Start by setting up the cookie bar in your hydrogen project by following these instructions: Install the npm package - consentmo-hydrogen The package contains the CookieBar component that is responsible for displaying the cookie bar on your storefront. Navigate to app/root.jsx file andFew readers

• Universal Opt-Out Mechanism

  The Colorado Privacy Act (CPA) requires that businesses provide consumers with the ability to opt-out of the use of targeted advertising cookies using a Universal Opt-Out Mechanism (UOOM). A UOOM (Universal Opt-Out Mechanism) is a digital tool, used either on a desktop or a mobile device, that enables a consumer to configure their device to automatically opt-out of the use of targeted advertising cookies. As of September 17, 2024, the Attorney General has provided only a singleFew readers

• Consentmo Cookie bar working with Ads and Cookie blockers

  In the past years, there are many services provided as a native browser features or browser extensions that the web visitors are using worldwide. Some of the mentioned services are making sure that the session of the user does not get interrupted by any pop-ups, ads or other elements that a webpage may have available. How is Consentmo handling such cases In order to maintain your compliance and even with such services and blockers enabled on the visitor's end, Consentmo is designed toFew readers

• (CDCS) Cross-Domain Consent Sharing Functionality

  Our app offers Cross-Domain Consent Sharing (CDCS) functionality, an Enterprise feature that ensures consistent user consent across all your sub-domains. Once a visitor sets their cookie preferences on one site, Consentmo applies the same choices to your other domains added in the app settings, cutting out duplicate prompts and enhancing the user experience.Few readers

• Privacy Contact Information for your DSAR pages

  For the Contact Information part of the DSAR pages, you can set the details directly in the app settings: Setting the contact information Navigate to the Policies tab Open the DSAR pages section In the Privacy Contact Information Set the email on which the visitors can reach out to you in case they have data management inquiriFew readers

• DSAR pages - How to Display to visitors for Easy access and Compliance

  The Consentmo GDPR app provides an automated way for your visitors to manage their data stored in Shopify. They can do this via the DSAR (data subject access request pages) generated by the app. More on the pages and their purpose and functionality can be checked here: DSAR pages - Explained Link in the footer The easiest way to provide access to the pages is to make them always available in the storefront byFew readers

• Scan behind password

  If your store is still in development and you have it password protected, no worries, you can still use the cookie scanner in the Consentmo App settings. To make sure the scanning results are correct and not blocked by the password, please follow the below guide. How to set the password in the scanner page Go to the Cookie management tab Open the Cookie scanner section If the store is password protected, you will se a notification banner In the baFew readers

• Understanding the Analytics Section in the Consentmo App

  The Analytics dashboard in the Consentmo GDPR app provides valuable insights into how your store visitors interact with your Cookie banner and data privacy tools. This section updates automatically every 6 hours and helps store owners monitor compliance performance and user behavior. Metrics Overview (Top Section)Few readers

• How to Create and link a “Do Not Sell Page" for CCPA Compliance

  If your store needs to comply with California Consumer Privacy Act (CCPA) or other U.S. state privacy laws, it’s important to provide a "Do Not Sell or Share My Personal Information" page. This allows your visitors to opt out of the sale or sharing of their personal data for targeted advertising. Steps to Create the Do Not Sell Page Navigate to the Consentmo app. Go to the Settings tab. Click the Policies section. In the Do not Sell page section, pleaFew readers