• Google Tag Manager integration for Consentmo GDPR app

  Consentmo GDPR Google IntegrationFeatured

• Facebook Pixel integration for Consentmo GDPR app

  Facebook Pixel integration - Consentmo GDPR appFeatured

• Getting Started

  Streamline GDPR compliance with the Consentmo app for Shopify. User-friendly installation, customisable plans, regional and design preferences for the cookie bar, and robust cookie blocking features. Set up in no time!Featured

• Google Universal Analytics integration for Consentmo GDPR app

  Consentmo GDPR - Google Analytics 4 integrationFeatured

• Google Ads integration for Consentmo GDPR app

  Consentmo GDPR app - Google Ads integrationFeatured

• Can I translate the app?

  Consentmo GDPR TranslationFeatured

• I accidentally deleted my Compliance page. How can I get it back?

  Generate compliance page for Consentmo GDPR appFeatured

• How does the Cookie Information Panel work and what does each field do?

  Cookies Management Consentmo GDPR appFeatured

• I upgraded to a Premium plan. How can I reach the new settings?

  Consentmo GDPR , Plan upgrade, featuresFeatured

• I want to add custom JavaScript code to be triggered once a visitor accepts the terms in the Cookie bar. Can I?

  Consentmo GDPR app adding custom JavaScriptFeatured

• What are the transparency requirements for the different Customer Privacy Laws?

  customer privacy laws transparency requirements - Consentmo GDPR appFeatured

• How can I Show/Hide the Reject button on the Cookie bar?

  Reject button for Consentmo GDPR appFeatured

• How to translate the GDPR Compliance page with Langify app?

  Translation with Langify for Consentmo GDPR appFeatured

• How to translate the app by using metafields?

  In the app settings, locate the Translation tab. There you will see the options for changing the language for all the elements of our app, like Cookie Bar & Preferences popup, Language for the Data Collection text, GDPR/CCPA Request pages and emails, and the GDPR and APPI Compliance pages as well. There you can also find instructions on Integration with translation apps, as well as options to Manage metafields code, as shown in the screenshot below: Help Center question (https://Popular

• Google Analytics 4 (GA4) integration for Consentmo GDPR app

  The integration will be done with an additional script. The script below will block Google Analytics 4 based on a Global Tag. Here is how the script works: Google Analytics 4 will be set based on a condition, which is checking one of the cookies, that are set by our app. This cookie is storing information on which exact cookie group is blocked currently, either based on the initial state, or the preferences of each customer. When the initial state is set to block the Analytics cookie gPopular

• How can the app integrate with Google Consent Mode?

  In order to implement the integration with Google Consent Mode for our app, you would need to take the following steps: Open Shopify Admin. Click on Online Store link in the left menubar. Click on the Actions dropdown button and select Edit Code from there. A new page will open with a list of files on the left side of the screen. Locate the Assets folder and click on it in order to expand it. After that, click on Add a new asset and upload the filePopular

• Why the Cookie bar is not shown in my store?

  ⚠️ Before testing the preview of the Cookie bar in your store, please make sure to enable the App Embed option for the Consentmo GDPR app in the store settings as shown in this video. That will set the script of the app to be loaded from a Shopify CDN server, asynchronously with all the other content of your store, and will prevent conflicts with other scripts loading on the webpage. There are a few possible reasons why the CPopular

• How to translate the GDPR app by using Translate & Adapt app by Shopify?

  You can follow our short guide below for your reference. 1. You can start by adding our app's metafields to your theme.liquid files by following the instructions in the following article: How to translate the app by using metafields? 2. Once the metafields are added, you must navigate to the app settings and refresh them from the Translation tab "Refresh Metafields" button, asSome readers

• How to add a Cookie bar Widget to the bottom of the page?

  In order to add a Cookie bar widget to the bottom left corner of the store’s page that will let the customer change their cookie preferences at any time, you should insert the scrip below, right before the closing tag of the theme.liquid file as shown in this screenshot: Help Center question After adding the script from the file, theSome readers

• Which are the CSS selectors for the Cookie bar and the Preferences popup?

  As you already may or may not know, you can apply CSS to different elements of the Cookie bar and the Preferences popup. This can be done in the Custom CSS section of the Design tab, as shown here: Help Center questionSome readers

• The bar is overlapping with other widgets on my store. How to fix that?

  To fix that, you can change the position of the Cookie bar from Design Position. If this does not work for you, please contact us about the matter. We will find a solution for you. Help Center question If you want the Cookie bar to appear on top of the widget (i.e. a chat widget or other types of widgets you use in your store), you can add the CSS code below to thSome readers

• How to use different Privacy Policy link for each language in your store

  In order to set a different Privacy Policy link for each language that your store is translated in, you should follow these steps: Apply the script from the file provided below to the head HTML element in your store’s theme.liquid file. Add an object in the variable privacyPolicyLinksTranslations for every language that you want to haSome readers

• Is there a way to Re-Open the Cookie bar to change my choice?

  If you are looking for a way to provide an option for your visitors to change their cookie choice at any time, now you have this opportunity with the Cookie Bar widget available in the app settings. The feature can be found under the Cookie Bar tab Cookie Bar Behavior section Re-open Cookie Bar Widget and is available only for the Plus and Enterprise plans users: Help Center question (https://gdprstorSome readers

• How to blur out the store's pages until the customer gives his consent?

  In order to blur out the page until the customer gives his consent, please paste the following CSS code in Design Custom CSS:Some readers

• How to block Klaviyo from collecting information?

  In order to block the tracking from Klaviyo so that no information is being collected if a customer has opted out of the Marketing cookie group, you would need to add an additional script in your main theme file. Here are the steps that you would need to follow: Open Shopify Admin. Click on Online Store link in the left menubar. Click on the Action dropdown button and select Edit Code from there. A new page will open with a list of files on the left side of the sSome readers

• How to translate the app if my original/default store language is not English?

  If your original store language is different from the one in our GDPR/CCPA + Cookie Management app - English, here are the options for translating our solution: You can translate the Cookie bar and the Preferences popup automatically, from the Translation tab Set Language For The Cookie Bar & Preferences popup section (there are more to come). Help Center question (https://gdprstorage.b-cdn.net/faq/img/faq115-updSome readers

• How can I add the GDPR page to my store front?

  You can add it on the navigation menu, in the footer or on any page that you want. You can see the link of the page from the article: Where is my GDPR page, and how can I access it?" If you want to add the page in one of your navigation menus, you have to go to Online Store and then Navigation. Check the video below for more details. Adding a link to a specific page depends on thFew readers

• How can I upgrade my plan? Are there any Discounts available?

  Navigate to the Other Settings tab Upgrade Plan section in your app admin and you will see the plan that you are currently using + the plans that you can upgrade to. Help Center question In this page you can also see all the different features included in each plan + tooltips that provide further explanations. Help Center question (https://gdprstorage.Few readers

• How to test the app's integration with Google Consent Mode?

  In order to test if the Google Consent Mode is set properly you should first clear your browser's cookies or open your store through incognito mode and follow those steps: Start off by checking if Google Tag Manager's tags are fired initially, before the Cookie bar is accepted. In order to check if the tags are fired, you can either use Google Tag Manager's preview mode, or if you don't have access to Google Tag Manager use the Google Tag Assistant browser extension which you can doFew readers

• What is the meaning behind the text:*By clicking on the above buttons, I give my consent on collecting my IP and email (if registered)....

  The purpose of this text is for the visitor/customer in your website to know that by clicking on the above-listed buttons they are giving their consent that we (iSenseLabs LLC) as a processor of information will use the up-listed data (IP and email if registered) in order to execute the request. We keep this information for 12 months and after this period is over, the information gets deleted as per the privacy laws our app is dedicated to. In the text, there is also a link, in whicFew readers

• How to activate the Cookie bar to load via app embed block?

  With the new changes that Shopify has introduced with Online Store 2.0, they suggest that the apps that inject scripts on the stores, discontinue the use of the Script Tag API and use the theme app extension. Enabling the theme extension (app embed) will load the scripts directly from Shopify’s CDN network. You can do this from the app settings, by clicking on the Enable App Embed option in the banner available once you access the app dashboard. From there, once redirected to the themeFew readers

• What should I do when receiving a “Do Not Sell my information” request?

  When your customers submit this request from the US Laws Compliance pages and confirm it via email, it will be logged to the app’s Consent Log tab Data Subjects Request section, as shown in the image below: Help Center question Once the request is submitted, our app automatically changes the preferences for tracking the IP to a state where allFew readers

• How does the Admin Mode option work?

  If you are not located in any of the regions the app can be enabled for (GDPR, LGPD, CCPA-CPRA, VCDPA, PIPEDA, APPI) the only way for you to test/try out the app and see the Cookie bar on your storefront (without making it live for your website visitors) is with the Admin Mode option located in the Dashboard Show Cookie Bar. Once the Admin Mode is enabled, make sure to open your store from the View your online store "eye" icon, as shown in the below screenshot: (https://stoFew readers

• How to enable the Limit Tracking for customers from Europe and the US?

  Our app is integrated with Shopify's Consent Tracking API, which helps with the prevention of tracking your customers, based on the GDPR and CCPA laws. In order to limit the tracking for the customers from Europe and US states, you would need to navigate to your Shopify Admin Panel Online Store Preferences Customer Privacy >and in the section for “Choose when marketing and analytics data is collected for customers from the EU, EEA, UK, and Switzerland:” you can select one of the avFew readers

• Why am I seeing a message for reaching a quota limit?

  If you are seeing this popup message below, it means that you have reached the Quota Limit of the plan that you are currently using. If you want to understand more about the new plan structure, please check the question:  What is the meaning behind the new plan structure? Now that you are familiar with the plan structure, you should know that the reason for seeing theFew readers

• I am using a premium version of GTranslate. How can I translate the consent bar?

  If you are using a premium version of the GTranslate app for translation, you will need to do an additional configuration on your end in order to make it work with our Consentmo GDPR app. Below you will find instructions on what exactly you would need to do: Open Shopify Admin. Click on Online Store link in the left menubar. Click on the Actions dropdown button and select Edit Code from there. A new page will open with a list of files on the left side of thFew readers

• How to remove the "Preferences" button from the Cookie bar?

  This can be done easily with a small stylesheet tweak. Open the Design tab and navigate to the Custom CSS section. Add the following code in the field: That's all!Few readers

• What is Data Collection text and why is it important for your store's compliance?

  In this article, we will be talking about the Data Collection text that can be seen at the bottom of every Preferences popup in the GDPR/CCPA app. What exactly is this text, what is its purpose, and if and when you can change it - let's discuss. The purpose of this text is for the visitor/customer on your website to know that by clicking on the Cookie bar buttons they are giving their consent that we (iSenseLabs LLC) as a processor of information will useFew readers

• Can I change which cookies should be blocked from the Cookie bar?

  We have added the most used cookies in the app. However, if you want to change them, you can do that from Cookie Bar Cookies Management. Modify these cookies only if you are an advanced technical user. More information can be found as well in the following FAQ sections: How to add cookies to the different cookie categories as a free user? How does the Cookie Information Panel work and what dFew readers

• How to set up a Reject button on the Cookie bar?

  In order for you to set a Reject button, which upon clicking will block all of the cookie groups, you would need to navigate to the Design tab Show Reject Button option, as shown below: Help Center question The text in the button can be changed from the Cookie Bar tab Cookie Bar Content section Reject Button text field: HelpFew readers

• How to add/show the description, provider, and duration of the cookies?

  There are now dedicated fields for description, duration, and provider you can add for each cookie through the Cookie Bar tab Cookies Management section Cookie Information Panel. Help Center question Once you save this, it will show in the Preferences popup under the respective category like this: Help Center question (https://gdprstorage.b-cdn.Few readers

• How do the options for Customer Privacy work with our app? (Cookie Consent API)

  Shopify currently has the options to limit the tracking of data for customers from EU, EEA, UK and Switzerland(GDPR) and customers from the state of California (CCPA) by enabling the two options, which you can find in Online Store -Preferences -Customer Privacy and also a guide on how this can be done is available in our FAQ article below. How to enable the Limit Tracking for customers from Europe and the US? (https://support.consentmo.com/en/article/how-to-enable-the-limit-trackingFew readers

• What exact cookies is our app setting on your store?

  Our app is setting two cookies on your store, in order for the app to function properly. Here is a brief explanation for these cookies: Cookie name: cookieconsentstatus This cookie will be set as soon as one of the Accept buttons or the Close button is pressed. It holds information about which exact button is pressed. Here is a list of all of the available options for the cookie's contents: dismiss - When the 'Close' button is pressed allow - When the 'AccepFew readers

• Can I have an “X” icon on the Cookie bar and how to configure it?

  This is possible. You only need to select Yes in the Show Close Icon option shown below: Help Center question Once this is done, you will have an “X” icon on the Cookie bar as well. This option can be accessed through the Design tab. The behavior of the “X” icon can be set from the Cookie Bar tab Cookie Bar Behavior section “Action When the "Close/Few readers

• How can I set the Cookie bar to block marketing, analytics or functionality cookies by default?

  If you want to set the Cookie bar to block marketing cookies, analytics cookies or functionality cookies, you will need to navigate to the Cookie Bar tab Cookie Bar Behavior Initial State Of The Cookie Consent Bar section. From there you will be able to select the following options:  Keep all store cookies until visitor opts-out Block marketing cookies until visitor opts-in Block analytics cookies until visitor opts-in Block functionality cookies until visitor opFew readers

• How to translate the app by using Langify?

  At the moment, you can translate the Cookie Bar & Preferences popup with Langify in the following two ways: 1. With Metafields Follow the instructions from the FAQ article here: "How to translate the app by using metafields?" Once you have completed the steps there, the texts of the app should be visible in Langify's Metafields section: Help Center question (https://gdprstoFew readers

• What should I do after receiving a request for customer account deletion?

  When a customer submits a deletion request through the Compliance pages and afterward confirms it via email, the request will be logged in the app's Consent Log tab Deletion Requests tab, reference: Help Center question Note that our app does not delete any customer information for a client's account on your store automatically. The logged deletion requFew readers

• I want to uninstall your app. What are the steps that I have to go through?

  We are sorry to hear that you want to uninstall our app. We would appreciate it if you contact us in regards to what you are missing as a feature or if you have any suggestions/complaints. Still, if you are confident about your decision and there is nothing we can do to change your mind, before uninstalling you will have to remove all of our app’s scripts that you have applied to your theme’s files as well as the GDPR/CCPA Compliance pages that are automatically generated when you install our aFew readers

• How to translate the app with Transcy?

  In order to translate the content of the Cookie bar and the Preferences popup, you would need to first set up the metafields for our app. For more information on how this can be done, check the following article below: How to Translate the app using metafields? By default Transcy has the option to translate metafields, however at the moment, their app is only detecting metafields related to ProdFew readers

• Universal Event Tracking (UET) integration for Consentmo GDPR app

  The blocking will be done with an additional script. The script below will block the UET tag based on its Container ID Here is how the script works: UET will be set based on a condition, which is checking one of the cookies that are set by our app. This cookie is storing information on which cookie group is currently blocked, either based on the initial state of your cookie bar, or the cookie preferences of your customers. When the initial state is set to block the Marketing cookie group, or thFew readers

• How to add an additional link in the Cookie bar, next to the Privacy Policy link?

  In order to add a second link in the Cookie bar, you should add the following code in the Cookie Consent Text field, located in the Cookie Bar tab Cookie Bar Content section: Make sure to replace the “URL” with the link for the page you would like the button to redirect to, and the “TEXT” part with theFew readers

• Google Optimize integration for Consentmo GDPR app

  The Google Optimize service is getting very popular among Shopify store owners and developers, which are using it for optimizing and improving the performance and the impact of their marketing campaigns or to simply check which parts of the store need optimizing in regard to user interface and experience. Optimize uses the power of Analytics to measure your experiments and leverage your Analytics conversions as experiment objectives. Having said that, the Optimize service is another way of tracFew readers

• How does the cookie blocking of Facebook Pixel and Google Analytics works on the Checkout page?

  Our app is blocking the cookies on each page load based on the customer's preferences or the initial state of the app. However a flag has to be set via the Shopify's Consent Tracking API, in order for the Facebook Pixel and Google Analytics cookies be blocked correctly on the Checkout page, because the script for the blocking from our app is not loaded there by default. In order to do this, we have integrated Shopify's API in our app and this flag will be set accordingly, based on which buttFew readers

• What is the Language Detection feature and how exactly does it work?

  Our app currently has the request pages and email for the GDPR and CCPA translated in the following languages: EN, FR, DE, IT, PT, FI, RO, BG, SL, ES, HU, NL, CZ, HR, SV, LV, NO and LT. If your store is multilingual, our app will automatically detect the language in which the customer is currently viewing the store, and it will translate the requests and the emails in the corresponding language. This is only for the Paid plans. If a customer is viewing the store in a language that is not preFew readers

• How the customer consent can be reset or changed?

  Our app sets a cookie immediately after the customer presses one of the buttons from the Cookie bar or the Preferences popup. This cookie's expiration date is set to 12 months, meaning that unless a customer browses from another browser or clears his cookies manually, the bar will not be shown after the acceptance within this period of time. The cookie will be deleted automatically after 12 months, meaning that the Consent Bar will show again and the customer will be able to configure hiFew readers

• Where is my GDPR page, and how can I access it?

  We have automatically created a GDPR page for you. You can access it from the General tab View GDPR Page. It includes the necessary GDPR tools for your store to be compliant with the EU customer privacy laws.Few readers

• Why I can not activate the Limit data collection for customers residing in US states?

  The option "Limit data collection for customers residing in US states" cannot be enabled for any cookie management app (including ours) since Shopify removed the integration with that option and enabled it only for their cookie management app (the Privacy & Compliance app). Nevertheless, if you have followed our guide on Initial setup for compliance: A Step-By-Step Guide your store will still meet the requirements for all US compliance laws. If you aFew readers

• How does the Cookie Information Table feature works?

  The Cookie Information Table section, located in the Cookie Bar tab Cookies Management section, will now show you all of the cookies listed on your site, separated into tables by category for your convenience. There you will be able to copy the table for each cookie group or make a copy of all tables at once and paste it into a page of your choosing. You can check the following tutorial for more information on how to do this: Help Center question (https://gdprstorage.b-cdn.net/Few readers

• How is the quota calculated?

  All of our plans have a quota limit that is based on app impressions. Tracking app impressions is not the same as overall website visitors. Here is a short description of how the quota is being calculated: The app impressions are counted each time a customer/website visitor opens a page in your store. For example, if a customer first navigates to the Home page and after that to a Product page, the app impressions count will be increased by 2, since the app is loaded on both of those pages.Few readers

• How to hide the Cookie bar on specific URLs?

  In case you want to hide the Cookie bar on a specific page/URL of your store, for example, a landing, newsletter or advertisement page to which the visitor is redirected from Facebook or other social media, you can do this by following the guidelines below. In order for the Cookie bar to be blocked only on tFew readers

• How to add a Reject All button to the Preferences popup?

  If you are running any of our paid plans, you have the option to set a Reject All button in the Preferences popup by changing the Cookie bar layout to either Classic or Modern from the Design tab, as shown here: Below you can see an example of how the layouts look with the reject button added as an option: Preview: Classic: Modern:Few readers

• What is the meaning behind the new plan structure?

  Lately, we were mainly focusing on improving the performance of the app, and here is where the new plans' structure came along. We made several tests in order to inspect the different Shopify Store plans and the amount of usage each plan can have on a daily, weekly, and monthly basis. From here, we decided that the best way to deliver the app performance that we want is to implement this new plan structure. It consists of 4 plans with as follows:  Free Plan - up to 10k App Impressions aFew readers

• What should I do when receiving a Google Privacy notification for GDPR Compliance?

  If you are using Google Tracking Services in your store and operating within the EU/EEA + UK GDPR regions, you can do the following to comply with their requirements. Please indicate clearly how the Cookies are being used in your store, and if your visitor gave consent through the Cookie Bar, they are aware that their information may be used for personalized and non-personalized ads. You will also need to provide information about the Google Services you’re using in your storFew readers

• How to implement the Facebook Flag for Limited Data Use (LDU)?

  Facebook has recently released a Limited Data Use feature, which will give businesses more control over how their data is used in Facebook's systems. In order for the feature to function, a LDU flag has to be set once a customer opts-out of the Marketing cookie group. The flag indicates that Facebook should limit the use of the customer's personal data. The signal is sent through an array called Data Processing Options. This rule should apply for customers from California only. The implementatiFew readers

• What can be found under the Cookie Bar tab in the app settings?

  The Cookie bar tab in the app settings was updated and is now separated into three sections, which are Cookie Bar Content, Cookie Bar Behavior, Cookies Management and Cookie Scanner. In each section you can find the following options: Cookie Bar Content: Editable text fields for the Cookie bar and Preferences popup, in which the content can be changed in accordancFew readers

• What are the 90% quota reached emails and what should I do after I receive them?

  The app constantly monitors whether you have reached at least 85% of the quota of your plan. If you reach this quota percentage, you will receive an email saying that you have reached approximately 90% of the quota limit of the plan and also the approximate days in which you will reach the actual quota limit that will result in hiding the Cookie bar from your store. You can see an example of how the 90% emails look like below: (https://storage.crisp.chat/users/helpdesk/website/b07f74069Few readers

• How to test/adjust the design settings for the Cookie bar in Admin mode?

  In order to see the Cookie bar on the storefront for testing and design-changing purposes, you can use the Admin Mode located in the Global Settings tab under the Show Cookie Bar section. It would be best also, to make sure that no regions are selected in the General tab Enable For Specific Regions section, as shown below, when you are using the Admin Mode: (https://storage.crisp.chFew readers

• A customer requested his/her personal data to be removed. How should I handle that?

  When a customer requests this, you can erase the personal data from the Customers page. You have to locate the customer and then navigate to Customer privacy Erase Personal Data.Few readers

• How to avoid the loading of Google Fonts in your store?

  As of this moment, our app does not provide a solution for the Google Fonts to be blocked initially before consent is given by the visitor via the Cookie bar in your store.  The reason for that is the many different ways this service gets implemented in Shopify-based stores. In some cases, it gets implemented automatically in the theme when you select any new font to be used in the Typography section of the theme customization settings. The other cases, it is through a 3rd party app relatedFew readers

• How can I have an Accept All button added to the Cookie bar?

  If you want the Accept button in the Cookie bar to act like an Accept ALL button, you will have the option to do that as well. You will simply need to rename the button from Accept Accept ALL, which can be done from the Cookie Bar tab Cookie Bar Content section Accept Button Text field Then in the Cookie Bar Behavior section set the option for theFew readers

• How to be compliant with the Canadian GDPR (PIPEDA)?

  First, make sure that the Enable For Specific Regions option is set to Enable for Canadian Visitors (PIPEDA) Second, you will need to create your PIPEDA Compliance page and add it to your storefront. You can generate the page from the option available for our paid plans users located in the General tab, as shown below: The page can also be created manually foFew readers

• Does the app affect Shopify's Conversion Rate tracking?

  The conversion rate of your store might be affected by our app if a customer chooses to block the analytics cookies, or the initial state is set to block the analytics cookies by default. What happens is that on each page refresh only when the cookies are blocked, a session is counted in Shopify's Analytics dashboard, because the cookies are loaded initially and afterwards blocked by our app, which results in duplication of sessions. If the sessions are duplicated, the conversion raFew readers

• How the GDPR Compliance page works?

  If a customer wants to edit his data or send a deletion request, he should send a request with his account email. Our app is using the customer data from your Shopify store and searches through all emails of the customers. After the customer submits the request, an email with a link will be sent to the customer email, from where he can edit his personal data, or approve the deletion request. Note: All of the information is taken directly from Shopify. We do not store any personal data,Few readers

• A customer changed his/her personal data via a GDPR request. Can I see the changes?

  Yes, you will be notified by email about each change. You can check more details on this, in the article below: "Custom email receiver of Compliance page notifications"Few readers

• How to position the Cookie bar in the middle of the screen?

  In order to set the position of Cookie bar in the middle of the screen, please paste the following CSS code in Design Custom CSS:Few readers

• I don't see my question here. How can I contact you?

  You can contact us directly from the Chat button at the bottom right corner of your browser. You can also contact us at apps-support@consentmo.com.Few readers

• How to use the data layer set by our app?

  Once the consent bar is enabled, our app will set the consentstatus event within the dataLayer object in your store. Once this event is set, you will be able to access real-time information about which cookie groups has the customer given his consent for. I.e., if a customer has opted-in for all of the cookie groups, all of the categories within the event will be set to true. Here is an example: TheFew readers

• Why some of the Shopify Analytics cookies are not blocked correctly?

  While checking your store for cookies in order to see which of them are currently allowed or blocked, you might notice that part of Shopify's default Analytics cookies are not blocked, even if you have opted out of the Analytics cookie group. The reason for this is most likely that in some of the requests that are being executed on your store, those cookies that are part of Shopify's Analytics suite, are set again as soon as the request is executed. The most common example is with the Cart ShopFew readers

• How to make the Cookie bar and Preferences popup a bit/slightly smaller?

  In order to make the Cookie bar and the Preferences popup smaller you should apply the following CSS code in Design Custom CSS :Few readers

• How to change the color of the checkboxes and ticks in the Preferences popup?

  You will need to navigate to the Design tab in the admin of the app and locate the color-changing buttons for the Checkbox Color and the Checkbox Tick Color. Help Center question Once you save the settings here, you can go on the storefront and check the Preferences popup in order to see the changes. Help Center question (https://gdprstorageFew readers

• How to style the cookie categories' descriptions in the Preferences popup?

  In order to modify the stylings of the cookie categories' descriptions, you will need to navigate to the Design tab in the settings of our app. After that depending on what you require, you should apply one of the CSS code snippets we provided below to the Custom CSS field. To apply the styling to all four of the cookie categories' descriptions, you can apply this CSS code:Few readers

• I changed my theme. Should I make some adjustments to the app as well?

  After changing your theme you should not make any adjustments to the app itself, however, if you have added any of the below scripts in your theme.liquid file, you will have to apply them to your new theme's theme.liquid file as well. These are the scripts that you should be aware of: Translation - Metafields - If you have added our app’s metafields code to the theme.liquid file of your old theme, in order to translate it, you will have to re-apply them again in theFew readers

• How to translate the app if your store is only in one language?

  If your store is in one language only, and you would like to translate the contents of the Cookie bar and the Preferences popup, you can do that by navigating to the Translation tab Set Language For The Cookie Bar & Preferences popup and choose your language from there: Help Center question Currently we have predefined translations for the most popularFew readers

• How to translate the app by using ETranslate?

  At the moment, you can translate the Cookie bar & Preferences popup with ETranslate in the following way: Follow the instructions from How to translate the app by using metafields?. Once you have completed the steps there, the texts fields of the app should be visible in ETranslate's Metafields section: Help Center question (https://gdprstorage.b-cdn.net/faq/img/etranslatFew readers

• Are there any additional steps that I should do after I install the app?

  Yes, we have combined all of the setup information in this Guide If you have any questions on it you can contact us at: apps-support@consentmo.comFew readers

• The buttons on the Preferences popup are not visible. How can I fix that?

  If the buttons on the Preferences popup are not accessible, feel free to apply the following code below in Design Custom CSS: css cookieconsent:settings overflow: auto; After you have saved the settings, the next time you open the Preferences popup you should be able to scroll to the bottom of the popup and access the Accept Selected and Accept all buttons. If you have any additional questions or concerns, feel free to contact us at apps-support@consentmo.com (mailtFew readers

• I clicked on the "Accept" button but I still see the Cookie bar. Why?

  This can only happen if you have more than one Cookie bar active on your store. Make sure that you disable/uninstall all other cookie apps that you currently have on your store. Another thing that you also need to ensure, is that the App Embed option is enabled for our app in the theme settings. You can do this by following the article below: App Embed integration for Consentmo GDPR app (https://support.consentmo.com/en/article/app-embed-integration-for-consentmo-gdpr-app-1ac3h4y/?buFew readers

• How to configure an 'Accept only necessary cookies' button on your Cookie bar?

  If you would like to configure a button, which upon clicking will allow only the Strictly required cookies to be allowed, here is what you would need to do: Set the initial state of the app to Block marketing & analytics cookies until visitor opts-in. You can do this from Cookie Bar tab Cookie Bar Behavior section Initial state of the Cookie Consent Bar. Make sure that the Regard the Initial State Of The Cookie Consent Bar for the 'Accept' button option is setFew readers

• Can I change the styling of my Compliance pages?

  The Compliance pages generated upon installation of the app, can be found in the Online Store tab under the Pages section. The pages in general are set to inherit the overall styling of the other pages in the store so they can fit in the overall look and design of it. If you are looking to make any adjustments to the pages and their elements, below you can find some useful guidelines on how this can be done by using CSS and applying it to the page HTML directly. Our recommendation on this procFew readers

• How can I add my store logo to the Preferences popup?

  The newest addition to our Design tab is the Preferences Logo. That gives you the option to upload a logo image in order to get the design of the cookie bar as close as possible to the one you have in the store. The feature is available for the Plus and Enterprise plans users of the app and is applicable for the Classic and Modern layouts: Classic: Help Center question (https://gdprstorage.b-cdn.net/faFew readers

• How to comply with the Italian Garante's new Guidelines by using the GDPR/CCPA + Cookie Management app?

  Starting from the 10th of January, 2022 the Italian Garante requires that all websites comply with the newly published regulations for the GDPR Garante’s privacy. By default our app complies with most of the requirements, however, there are specific settings you should be aware of in order to configure the app as per the regulation. Let’s go through the steps one by one: Make sure to add your store's Privacy Policy link. After you haveFew readers

• Why is the Cookie bar and the buttons focused by default and how can I update the styling?

  The blue outline focuses on the Cookie bar's elements is there to help users with motor impairments, which could be anything from permanent paralysis to a sprained wrist. These users operate their computer almost entirely with the keyboard or other input device. For those users, focus is critical; it's their primary means of reaching everything on the screen. For that reason, the Web AIM checklist states in section 2.1.1 that all page functionality should be available using the keyboard (htFew readers

• How to add cookies to the different cookie categories as a free user?

  You will need to navigate to the Cookie Bar tab Cookies Management section in the admin side of the app and go to the Cookie Categories. There you will be able do directly click and add/remove/edit any cookie you want. Please check the attached screenshot: Help Center questionFew readers

• How to translate the GDPR app by using Transl8?

  Here is a short guide on how you can achieve this: You should start by adding our app's metafields to your theme.liquid file. You can do this by following the steps in our FAQ section: How to translate the app by using metafields? Once the metafields are added, you will need to navigate to the app settings and refresh them from the Translation tab Refresh Metafields button, asFew readers

• Why are the Cookie bar and Preferences popup not translated by Weglot?

  If the Cookie bar and the Preferences popup are not translated by the translation app - Weglot, you should set them to be translated dynamically, which is an option provided by Weglot. In order to do that, navigate to Weglot’s Settings page, open the Shopify Settings tab and add the CSS selectors .cc-window (for the Cookie bar) and .cc-settings-dialog (for the Preferences popup) using the Add Dynamic option. Check below screenshot reference: Help Center question (https:/Few readers

• How do the statistics in the Dashboard of the app work?

  The graphs under the Daily Accepted Policy and Daily Deletion Requests fields will show the respective requests you have received for the past 7 days. The Quota Limit section shows the app impressions you generated so far based on the total amount of impressions your plan is supporting. This information will update every 6 hours and it will reset each month based on the date thaFew readers

• When will a charge occur after the Free Trial ends?

  Once the trial is over, the app charge is issued, then invoiced monthly with all the other app and subscription charges. Merchants can see the breakdown of app charges all under one bill - the Shopify invoice. More information about this you will be able to find here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/appsFew readers

• What happens if a customer submits a request through the Compliance page without having an account?

  When a customer places an order in your store, without having an account registered, Shopify automatically creates a new account for this customer with all of their information, which he/she has inserted during the checkout process. This includes e-mail addresses and physical addresses. Once the account is created, the status of the account is Disabled meaning that the account is there, however the customer cannot access it, because he/she does not have a password yet. In order for tFew readers

• I am on one of the Premium plans. How can I cancel it and go back to the Free plan?

  You can simply go to the Other Settings tab Upgrade Plan, and scroll down to the bottom of the page where you will see the Free plan section. Click “Choose Free” in order to downgrade: Help Center questionFew readers

• How to be GDPR compliant as per the French CNIL (Commission nationale de l'informatique et des libertés)?

  First, you will need to add a Reject All button in the Cookie bar. Please follow the steps in FAQ: How to set up a Reject button on the Cookie bar? Secondly, you should set up an Accept All button. In order to make the Accept button in the Cookie bar to act like an Accept All button, you will simply need to rename the button from Accept Accept All. Then for the option “RegFew readers

• Why am I seeing an N/A in the Policy Acceptances tab?

  This means that the acceptance or blocking of cookies came from a customer that is generally not registered in your website or they are registered but are currently not logged in into their account. Hence, we are not able to retrieve the data for their e-mail and customer ID. That is why these acceptance entries will be marked as Guest Customer and N/A under the Customer column. Help Center question (https://gdprstorage.b-cdnFew readers

• How to translate the Cookie bar by using Shopify’s built-in translation for importing a CSV file?

  In order to translate our the Cookie bar by importing a CSV file containing the translations, please follow these steps: Apply our app’s metafields code by following the instructions shown in this section of our FAQ page.Few readers

• What does the Cookie Scanner do?

  The new cookie scanner is available in the Cookie Bar tab Cookie Scanner section. In this section you can find the option to run an on demand scan that will show you the cookies set in the store, when a visitor lands in your store initially. The feature is available for all of our paid plan users. There is also an option for the cookies listed in the scanner, to be auto transferred in the respective cookie groups, which is available for the Plus and Enterprise users oFew readers

• What does this app do, and how does it work?

  Our app lets you easily take control of your privacy policy and consent effort. It will help you have a worldwide compliant store with little to no hassle. IMPORTANT: Make sure that you do not have other similar app(s) or a cookie bar active at the same time.Few readers

• Should I have a Privacy Policy statement in my store for inactive accounts and their data erasure?

  The short answer is yes. User data should be stored as long as it is useful, or until a customer has requests the data to be erased (the second can happen through the GDPR/CCPA compliance pages of the app. For more information, please check the following FAQ articles below. Where is my GDPR page, and how can I access it? A customer requested his/her personal data to be removed. How should I hFew readers

• What is the difference between the Free and the Premium plans (Standard, Plus, and Enterprise)?

  The Free plan will give you all the required tools to have your store GDPR Compliant. All the tools are free to use and they will be forever free. You do not need to be on a Premium plan to achieve full GDPR compliance. However, the Premium plans will allow your visitors to have a more personalized experience in your store + they are suitable for stores with more than 10k page views a month. In order to check the perks of the paid plan, please go to the Upgrade Plan tab in the adFew readers

• How does our app block cookies related to Hotjar?

  In order for our app to block cookies, set by Hotjar, you would need to add them manually in our app's settings. For additional information on how to add third-party cookies to be allowed or blocked by our app, feel free to check FAQ: How does the Cookie Information Panel work and what does each field do? Here is a list of all the cookies, which might be set from Hotjar - Cookies on hotjar.com (httFew readers

• How do we change GDPR compliance for the UK after Brexit?

  For the first 4 to 6 months of 2021, the flow of data between the EU and the UK will remain the same. It all depends on the adequacy decision that the EU will make about the data flow. What does Adequacy mean? ‘Adequacy’ is a term that the EU uses to describe other countries, territories, sectors, or international organizations that it deems to provide an essentially equivalent level of data protection to that which exists within the EU. The UK is seeking adequacy decisions underFew readers

• I noticed that the Cookie bar appeared at the bottom of the store. Can I change that?

  By default, the Cookie bar is displayed at the bottom part of the screen. If you wish to change that, you have to navigate to Design Position. Help Center questionFew readers

• How can I get notified on a specific email address for the requests submitted through the Compliance pages?

  By default, you can choose to enable or disable the feature of getting notification emails when customers submit Account Edit, Deletion or a "Do Not Sell Rule" request. This feature is accessible through the General tab, under the field Receive An Email When Account Deletion or Edit Request Is Submitted as shown here: Help Center question When this feature is eFew readers

• How to add a custom email to receive notifications from our app?

  By default, our app will send an email notification to the email address you registered when you created your account in Shopify as the shop owner. These email notifications will include the installation/welcome emails of our app, enabling the cookie bar reminders, quota limit reach and 90% quota limit reached notifications, and others. You will now have the option to place your desired email address to receive these notifications other than the email address you used on your Shopify Admin accFew readers

• What should I consider if I already use the PageFly app?

  When the PageFly app is installed, it automatically creates a file called theme.pagefly.liquid in your store’s theme files. That file contains the content of your theme’s theme.liquid file as well as some additional settings required for PageFly’s features to work correctly. If you have applied any of our app’s scripts to the theme.liquid file after installing PageFly, those scripts will not be automatically applied to the theme.pagefly.liquid file. In that case, you will needFew readers

• How can I track the policy acceptances and the GDPR requests?

  You can track them directly in the app. From the Consent Log tab you can check the - Policy Acceptances, Data Subject Requests and Deletion requests.Few readers

• How to translate the Cookie bar using your theme’s locale files?

  In order to translate the Cookie bar using your theme’s locale files, please follow the below steps. The example given is when the Default store language is English and you need to translate it into German as well: Go to your Shopify Admin. Click on Online Store link located on the left menu bar. Click on the Actions dropdown button and select Edit Code from there. A new page will open with a list of files on the left side of the screen. Scroll down to the LFew readers

• How can the app integrate with Rakuten Advertising?

  In order for our app to integrate with Rakuten, certain variables should be set, in order for Rakuten to differentiate the cookie preferences for each customer of your store. You would need to set up the following two variables:Few readers

• Why is the click event not detected when Transcy’s Auto Switch Language is enabled?

  When Transcy’s Auto Switch Language feature is enabled with the option Customer’s Location, it modifies the cookie bar’s buttons, resulting in the click event not being detected. You can see the screenshot below for reference on the option in the translation app: Help Center question In order to fix this, you need to add a script to your tFew readers

• What does our app’s Privacy Policy and Terms of Service document linked in the store mean to the store owners and to the store’s customers?

  The Consentmo GDPR Compliance app will set a link forwarding to the app’s Privacy Policy and Terms of Service document as part of the Compliance pages, in the confirmation message before submitting any compliance requests, and possibly in the footer of the Preferences popup. This is due to the legal requirement of the app standing between the store customers and the store merchants. But what does this mean for the customers and the store owners? The Privacy Policy of our app states how data isFew readers

• Why is the text in the Cookie bar and Preferences popup not changing?

  If the text in the Cookie bar or the Preferences popup is not changing after modifying it in our app's settings, most likely the case is that you have our app's metafields code applied to your store's theme.liquid file. When you have our app's metafields code applied to your store, you would have to refresh them every time you change any text that is displayed in the Cookie bar or theFew readers

• The GDPR law is only for the EU/EEA customers, can I activate the Cookie bar only for EU/EEA visitors?

  Yes, you can do that from General Enable For Specific Regions. Once you do that, the Cookie bar will be visible only for the countries below. The EU countries are: Austria, Andorra Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK. The EEA countries are all EFew readers

• How does the Accept All and Save my Choice buttons work in the Preferences popup?

  Upon clicking the Accept ALL button your visitors will accept all cookies no matter what the Initial State Of The Cookie Bar option is set to. Similarly, if you decide to select specific cookies that you would like to accept you can do so by checking the respective checkboxes and then clicking on the “Save my choice” button. No matter which of the two buttons you click, after this action is done both the Preferences popup and the Cookie bar will be closed. Help Center question (hFew readers

• How to change the font family and font size of the Cookie bar and Preferences popup?

  In order to change the font family or the font size of the Cookie bar & Preferences popup, you would need to navigate to the Design tab and locate the two fields called Font Family and Font Size. From there you can set the corresponding font family and the font size of your choice. Note that the limit of the font size is 25 pixels. Example: Before: Help Center question (https://gdprstorage.b-cdn.net/faq/img/font-Few readers

• What is the correct way to scan which cookies are set/blocked on my store?

  In order to properly check which cookies are set/blocked in your store, we recommend installing and using a cookie scanning extension to your browser. We suggest that, as scanning your store's cookies from the site information popup left to the web address will always show that no cookies are blocked. The reason for that is that the cookie scanner in the above-mentioned popup (https://gdprstorage.b-cdn.net/faq/img/website-inFew readers

• Can I customize my Compliance pages' request email messages?

  In the Free plan, the emails are with white background and blue buttons. This is the default color scheme for all Shopify emails. However, if you switch to either a Plus or Enterprise plan, you will be able to add a custom header, footer and change the button color. You can navigate to this option from the Design tab Email Template Settings field. Check the below reference: Help Center question (httpsFew readers

• How can I add a custom email sender for my Compliance pages' request emails?

  This feature is available under the Design tab Email Template Settings field. Check the below reference: Help Center question This option is only available for the merchants that have upgraded to either a Plus or Enterprise plan. If you want to upgrade to a plan that includes this feature, click on the Other Settings tab Upgrade PFew readers

• Can I customize the request pages showing from the request emails?

  The pages are fully functional, however, if you are on the Free plan, you cannot change the design of the pages. The customization options for the request pages showing from the request emails are available only in the Plus or Enterprise plans. If you switch to them, you will be able to change the background color, the text color, add custom CSS, and also add your store logo. In addition, you will also be able to add snippets of JavaScript codes (i.e. for analytics or something similFew readers

• I scanned my store with cookiebot.com. Why it is not shown as compliant?

  The cookie scanner by Cookiebot is only able to interact with its own banner script and all external banner scripts are ignored, including our app’s cookie consent bar. However, this does not mean that the cookies are not blocked with our app, it is just that this result is not displayed by the Cookiebot cookie scanner.Few readers

• What is GDPR? What is CCPA-CPRA?

  GDPR (General Data Protection Regulation) The GDPR EU legal framework took full effect on May 25, 2018. Its purpose is to unify the current data protection laws throughout the countries in the European Union and give more power to EU/EEA citizens to protect their personal information. With the hefty penalties from the European Commission, our GDPR module is how you can stay compliant with the latest regulations. Variations of the law name across other countries & languages: GDPR, DFew readers

• What are the similarities and the differences between GDPR and CCPA-CPRA?

  The main rights of the CCPA-CPRA and GDPR include the right to be informed, the right of access, and the right to portability. They also include the right to deletion (CCPA-CPRA) and the right to erasure (GDPR), with very minor differences between the two, also the right to opt-out (CCPA-CPRA) and the right of prior consent (GDPR). The last two mentioned are in a sense incomparable since the right to opt-out (CCPA-CPRA) is best linked to the right to withdraw consent (GDPR), whereas the fundameFew readers

• The CCPA-CPRA law is only for the customers in California, can I activate the Cookie bar only for them?

  Yes, you can do that from General tab Enable For Specific Regions Enable for California Visitors (CCPA-CPRA). When set this way, the Cookie bar will be visible only for the residents for whom the CCPA-CPRA law applies to.Few readers

• How to position the Consent Bar in the middle of the screen

  In order to set the position of Cookie bar in the middle of the screen, please paste the following CSS code in Design Custom CSS:Few readers

• What should I do if I update my store theme?

  If you update your store theme, there is no need to delete or reinstall the GDPR/CCPA app. It will load regardless of the theme since it is using the Script Tag API. Only if you are using the app embed option in the theme settings, you would need to go and enable it on the new theme too. We would recommend enabling this option! You can check how this can be done in our Help Center article: How to activate the consent bar to load via app embed block? (https://support.consentmo.com/en/articleFew readers

• I have a feedback/suggestion for the app

  Great! We would love to hear what you want to say. You can contact us directly from the Chat button at the bottom right corner of your browser. You can also contact us at apps-support@consentmo.com.Few readers

• Can I export the data in the app?

  You can export the data from the Consent Log tab Policy Acceptance, Data Subject Requests, and Deletion Requests sections there. You will find the Export button above the results in each tab, along with the option to select the time frame for which you can download the stats, as shown here: Help Center question The available formats as of now areFew readers